800response
Review of 800response Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About 800response
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800response Features
800response Integrations
Customer Reviews
See why people love 800response
Jon L.
Verified UserConstruction · 51-200 employees
Great for customer service auditing!
Verified reviewer
- I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving
- I also love the demographics features built in
The overall interface is a bit dated and could use modernization but this doesn't affect functionality
Donyel C.
Verified UserHealth, Wellness and Fitness · 501-1000 employees
Great Product
Great customer service. The platform is easy to work with and integrate into other software.
- 800 tracking allows me to use an easy number to remember on marketing so people can call our business for more information
- It shows how many calls I get and where they are coming from and gives me the opportunity to listen to calls for training purposes
I wish there was a way to tell if a person is a new or existing customer when they first call, and I wish there was a way to collect more contact data from mobile callers
Amanda M.
Verified UserBusiness Supplies and Equipment · 201-500 employees
Propelled Brands
Not very good. Good customer service but not a good platform
- The call recordings
- The customer service is also very good
- It is old fashioned, hard to navigate, not useful besides listening to calls
Jonthan G.
Verified UserBuilding Materials · 51-200 employees
Process Improvement for Profitability
[SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.
800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business
800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business
Larry R.
Verified UserConsumer Goods · 501-1000 employees
Exceptional People with a Great Product
Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.
- Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response
- The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it
- But the best parts of 800 Response are the team
- For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented
- The service from this group makes 800R standout
- The Call Finder tool requires a team member at 800R to administrate and build searches
- This is something we would prefer to do in-house, managing the software ourselves
Danielle F.
Verified UserConsumer Goods · 10000+ employees
Company that deserves a glowing review
From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience!!
- The ease of this software is unmatched
- Although the company is EXCELLENT about offering trainings and instruction it is almost not needed with how user friendly the system is
- Not really sure I have found a Con yet
- So far all the functionalities have worked in sync with our needs
Switched From
Need a change of services
Verified Professional
Higher Education · 51-200 employees
Great system
Higher Education
- Outstanding customer service, great reporting tools
- The spreadsheet-based configuration system, while thorough, is a bit tedious
Heather S.
Verified UserConstruction · 11-50 employees
[sensitive content hidden] is the best!!
Verified reviewer
- [sensitive content hidden] has been the most helpful employee 800 response has
- She’s always there for us and gets back to us in a timely manner
- We haven’t had any issues with 800 response
Verified Professional
Hospitality · 11-50 employees
Great Customer Service
Customer Service is excellent. Always super helpful.
- We have used an 800 Response phone number for 15 years
- Its necessary for our business
- The software is responsive and easy to use
- The information it provides regarding the calls we get and is helpful in determining which regions our calls are coming from
- Can't think of anything
- We aren't a power user, so we don't get too deep into it
Verified Professional
Construction · 11-50 employees
Great Service for 800 tracking
Great to deal with. Ease of use.
- Call recording
- tracking of data
- many great features
- not sure I have anything negative to say
- this service does what i need it to
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This is very useful service. The company presents itself in a very professional manner.
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