A1 Tracker
Review of A1 Tracker Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About A1 Tracker
A1 Tracker Screenshots
A1 Tracker Features
A1 Tracker Integrations
Customer Reviews
See why people love A1 Tracker
Rufina B.
Verified UserInsurance · 10000+ employees
Very flexible and robust software
Verified reviewer
- We like that this program is extremely flexible and customizable
- You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget
- We use it primarily for insurance purposes like managing due dates and payments, recording documents, tracking a claim in progress, generating batch invoices and reports or following up with a client
- However, this tool has also been used occasionally for managing some of our projects
- The dashboard makes it possible for us to see all the important information in one glance
- Because it is highly customizable and flexible, things can sometimes get really complicated especially if a less experienced administrator is handling it
- So when we were in the process of implementing A1 Tracker, some questions and issues came up but their representatives were always way ahead of us and they were ready with a solution or suggestion even before we could ask
Sam L.
Verified UserInsurance · 51-200 employees
Robust and suited to our changing needs
Overall, very positive - as noted it is a robust system that functions largely to our needs. If there were a way to have multiple, different data grids simultaneously it would be close to perfect
- The robust nature of the A1 tracker, handling large amounts of data with minimal lag
- Additionally, the customization ability allows us to tailor the system to our specific needs
What I like least is that we are unable to simultaneously have two separate data grids open for both claims and tasks, which then requires browser refreshes
Switched From
Greater functionality and reporting requirements
Kam K.
Verified UserRetail · 11-50 employees
A1 Review Great Product.
Overall, I think this is a great program for our purposes, I think it could be even better if access the information required were a little less rigid, for example, when attempting to access an existing claim, there should be more options available to do this, perhaps customer name, product, or even allowing the option to simply select a new claim or an existing claim and seeing a list of available options to choose from would be a great start.
- A1 provides the insight required to track, access and execute next steps when dealing with customer warranty claims, it offers a comprehensive overview of the product a customer has registered along with the components for the product
- at a glance warranty information and so much more
- Difficulty navigating through the system, there are no que's or hints that would assist a first time user or even an intermediate user, more information needs to be provided and an example offered to aid the novice user
- Even better would be an instructed on line course that offered explanations for each section and feature
- The more we empower the user, the better experience is had
Joshua S.
Verified UserInsurance · 51-200 employees
Great Custom Tool for Claims!
A1 is a very powerful claims management tool and the experience has been great. Within a few months of using the tool our business was able to start implementing new features using our admin rights. Any new ideas we had A1 were quick to pick up the phone to talk about how we can do it using our access or other options that may require development.
- A1 Tracker is very flexible and easy to customise to our needs
- If there is something we can't do, the A1 team are quick to add new features and roll out
- Nothing specifically, the UI could do with an update but the tool itself works very well
- Important to have a good admin of the tool within your business
Switched From
the product was not built for claims management and was very basic
Shay S.
Verified UserBanking · 2-10 employees
A1 Tracker claims management review
[sensitive content hidden] and the A1 crew were always helpful and willing to help with any questions you may have. The program is very affordable for the features provided.
We used the program for claims management, and we liked the ability to customize the fields and pages to our liking
I don't really consider it a "con" but certain customization capabilities can get a little deep and require a little learning curve
Why they chose it
"Ease of use and customization as compared to a cookie cutter program"
Bill E.
Verified UserWholesale · 51-200 employees
Outstanding Solution with ongoing support
I think it is very safe to say that our experience with A1 has been terrific. The A1 team was patient with our growing pains and has stayed with us well beyond the initial implementation. Although we have not yet done so, A1 is a solution that our company is considering for other aspects of our operations.
- A1 has proven itself as the best solution for our entering and using the data generated in our Claims and Returns departments
- The company took the time to listen to how we were doing business and offered suggestions on how we could improve it without making huge changes
- The information we have gathered since implementation has helped us identify issues before they became problems
- The reporting flexibility outstanding
- Anything new is always difficult to fully accept so it would be hard for me to say that the transition was anything other than what it was
- tough
- at least at first
Natalia B.
Verified UserConsumer Goods · 51-200 employees
A1 Tracker - Great program, fantastic support!
My experience with the A1 tracker was very positive. We used it for warranty registrations and claims. It was integrated into our other programs so we could process the claims seamlessly. I found that I enjoyed learning about the various functions and features that we could manipulate to make our use of the tracker easier.
- I like that there are so many features and functions that can be customized to our organization's needs
- The other benefit is the fantastic technical support and customer service from the A1 team
- Prompt, helpful responses and follow up in each case
- The A1 team really works with the customer to help ensure the tracker performs with their requirements in mind
- That personalized approach is unbeatable
- Although it looks easy to use, I found it intimidating at first
- Although, once I watched the video on how to use the tracker, it was very simple after that
- Apart from that, no cons
- Every issue we encountered was promptly rectified
Donald S.
Verified UserSecurity and Investigations · 51-200 employees
A1 - Risk Management Professionals go to software !
Verified reviewer
- I am a Risk Manager & Senior Investigator for my company
- My company employs over five thousand employees throughout the United States
- We have been utilizing A1’s software for a little over three years and I can honestly say this software is amazing
- As a Risk Manager / Senior Investigator, I need a dependable report software to document my investigations and workers compensation claims
- The A1 program is easy to use, and it also compiles important data that can be imported to stats
- [sensitive content hidden] and his team are always available to assist with training and modifying the fields
- A1’s team has always been available if my company wanted to modify a field or needed to train a new employee on how to use the A1 program
- The product is great, at the moment I cannot think of any improvements
Stephanie M.
Verified UserWholesale · 51-200 employees
Excellent experience overall
Overall, my experience has been excellent. From the use of A1 Tracker to the associates that we work with when needed. Everyone has been responsive and it's been an overall positive experience.
- Very user friendly, easy to use & teach
- Customized to our needs
- When I want to view an attachment, it downloads to my computer
Patrick C.
Verified UserRetail · 5001-10000 employees
Other Observations
As stated above it is easy to use and follow. It can normally be completed in less than 5-10 minutes for most claims.
- It is laid out so that it is easy to follow and input the information
- It is also easy to input phots if necessary
- There really is not an area for the person filling out the report to make a separate statement
- There is the claim summary and the Expectations set with customer
- There is not an area for the report taker to make his/her own comments
- Numerous times the customer will make a comment or just the way they state the problem leads to believe that the incident may not have occurred at this location
- If there was a spot like: Other observations or something to that effect
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.