ARMS USA
Review of ARMS USA Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ARMS USA
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ARMS USA Features
Customer Reviews
See why people love ARMS USA
Amenda G.
Verified UserChanges will make it better
Verified reviewer
- The software is really easy to use and implement
- No doubt customer support is always there to help as well, a reliable software with EMV compatible
- The system needs updates, and needs to fix the bugs, it works really slow these days
- Other than that all good
Steve B.
Verified UserArms Review
My recommendation to anyone considering jewery software to run their business is to strongly consider the ARMS program. It's not just about the software. Training and philosophy are an integral part of the Arms software approach.
- The Arms software was developed to reflect principles of productivity, specifically for jewelry stores
- It was based on years of instore experience by the developers
- That is why we originally bought Arms many years ago
- We realized that we needed to have good data on the productivity of specific products as well as specific departments
- Additionally, we needed to do a better job tracking the purchases of our customers
- With the addtion of a POS a few years ago we are now capturing information every day about our customer's buying habits
- We that information to send out mailings and make marketing intelligent decisions
- First it should be noted that, no matter what a software firm might tell you, no software is perfect
- It is simply too complex to be perfect
- The Arms software covers a lot of bases and like any complex product it is always being improved
- Years ago I decided that the most productive relationship with a complex software company was one of being a "partner"
- So when I identified issues that needed improvement, I would carefully outline the needed changes and forward them to Arms
- Over time the changes would be implimented
- In the near future, I am looking forward to being able to export stock entry data into Quickbooks-this will be a great change and is a direct result of such a relationshiip
- The other thing about a completx system is it can take a while to learn
- That will always be the case for any good software
- Thanks goodness for Arms' great customer service
Christopher A.
Verified UserLuxury Goods & Jewelry · 2-10 employees
Terrible for your pocket book, training was weak, they changed the software to gouge customers.
ARMS was initially sold to us as making our life easier. The software is over priced, hard to use, complicated, and I have not got to the worst parts yet. We paid a tech to come to our location for a week and train our employees. After training, we found out we had problems on the inventory side of the program. We were then told to do a whole different process after a week of onsite training. Complete change in how we were trained. Waste of time. On top of that they "updated" the system to only accept their proprietary labels which cost four times the market price for labels. You have to buy your supplies from them or they won't work. Absolutely terrible. I wish we would have never bought this system.
Burt J.
Verified UserConsumer Goods · 51-200 employees
Effective Retail Management Package
Generally very satisfactory
- This package is very adaptable and modular, from inventory management to warehouse dispatching to point of sale modules
- Impressive in the ability to customize each module ensuring that the solution is easily adaptable to the organization
- Authentication login and assignment of privilege accesses ensures that the solution remains secured
- Can be a bit user unfriendly at first to the not so computer savy and will require training
- Cost is based on server and user licenses which can be inhibiting for smaller companies
- Support is excellent, but there is a cost attached and must be budgeted for
Joe M.
Verified UserLuxury Goods & Jewelry · 2-10 employees
ARMS is worth every $!!!
From the first time we decided to go with ARMS it has been great. We had CSR come out to New Mexico for the week to help us learn the program. Even after the time they left the customer service team has been just one phone call away to help with all of our needs with questions.
- The data base and how you can make it work for you
- Easy to track customers info and the P
- O
- S
- end is very easy to use
- Not much I can say about this area
- We have used the program for over a year and still can not find things I would say to change
Debbie A.
Verified UserRetail · 2-10 employees
Arms
Love the technical support. Extremely helpful and knowledgeable! Very patient!
- Very detailed and numerous reports to analyze my business
- The Repair Tracker is fantastic to gather and store information about the customer and their repairs
- Tricky to make corrections
- Only about 2 1/2 years into the software and it is still a bit overwhelming with all of the things it can do
- Still learning
Ron S.
Verified UserRetail · 11-50 employees
ARMS SS
we have reduces aged stock by 80% and our stock takes are very easy to complete and the results amazing. We use all reports for analysis, incentive bonus's and trend tracking. We have eliminated non performing suppliers and have improved out product lines using SS.
- excellent reporting and ability to save to excel or pdf
There are reports/changes We have been waiting for but were held up do to the pos re-write
Chase H.
Verified UserLuxury Goods & Jewelry · 11-50 employees
Used ARMS for POS and CRM at previous job
Luxury Goods & Jewelry
Once you familiarized yourself with the ins and outs of the software there were a lot of different features that were beneficial
- I have used other POS and CRM tools in the past that the UI was a little more friendly
- You have to play around sometimes to figure some things out
Vicki H.
Verified UserPutting in ARMS was the best decision I have ever made!
Since putting in the ARMS system in early 2010 our business has grown every year. The system has given us the ability to pin point fast selling bread and butter item and made us aware of the importance to always keep these items instock. It also allows us to keep an eye on our slower selling items so we can be more proactive about turning this stock over before it starts costing us money. We now go to trade shows fully prepared with an action plan to buy what we need and not just buying what we like. It also gave us much better control over our suppliers when it comes to see reps. All in all, money well spent.
*Powerful reporting allows us to fine tune our business *Simple easy to use screens *The Customer system allows us to stay intouch with our VIP's to keep them comming back *Great support, freindly team
- none to date
ARMS USA
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