Bolt
Review of Bolt Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Bolt
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Customer Reviews
See why people love Bolt
Justin D.
Verified UserRetail · 201-500 employees
TYLER'S x Bolt
Verified reviewer
- Bolt has been a huge win for TYLER'S
- From the quick and easy integration to their on going development efforts to ensure a fast, secure, simple checkout
- We used to waste tons of time scanning for fraud orders with our old, inherited checkout, but now we're able to double down on true customer base
- Any issue we've had has been resolved quickly by the Bolt support team, and they've come in clutch on more than one occasion for our customer support team
- That's easy to say from a high level perspective, but my team constantly mentions how responsive and professional their staff is
- This has easily been one of the smartest solutions we've deployed since I've been managing the e-commerce department at TYLER'S
- We run an extremely lean team so finding solutions like Bolt is crucial to ensure we beat our customer expectations, while also maintaining strategic long term growth
- I think this boils down to perspective
- Anytime I've had a notion that maybe I should change something or see another feature added on, Bolt has come through with a mindful solution that keeps the end consumer as the focal point of our mission
- Our account manager has been stellar at ensuring we understand why one idea might seem good on paper, or at first glance, but that it could ultimately deter a customer or increase cart abandonment
- The solution we were using before, would barely even respond to our requests, nonetheless give that level of detailed insight
Switched From
With our previous checkout, our fraud detection and prevention was falling behind and becoming unsatisfactory. Couple that with running a small team and problems become unmanageable quickly. We were able to take additional areas of opportunity and offload that workload to Bolt and reengage with our customers. Additionally, during this year's pandemic, having Bolt handle the massive amount of inbound fraudulent transactions would have crippled our team otherwise.
Josh C.
Verified UserSporting Goods · 11-50 employees
Exceptional Customer Service, Checking Out Made Easy
Overall experience has been great. If you look back at my pros and cons, the pros heavily outweigh any negative aspects of Bolt. Since the launch of Bolt, our entire process on our online retail site has been heavily simplified. Customer places order, we fulfill the order, orders are automatically processed in our accounting software (NetSuite), and funds are automatically transferred to our bank. It has been pleasant for us and our customers alike.
- As someone who uses this product to provide a better experience for customers to purchase products, I love how simple it is to start and finish a purchase
- The Bolt software provides a complete checkout in much less clicks and types than most other checkout platforms
- They take care of reviewing all orders for accuracy, fraud, security measures, etc
- , so the burden is never on my company to make the tough decisions
- If the Bolt team approves a fraudulent order, they are responsible for any charge back fees from the bank
- Better yet, if Bolt approves a fraudulent order and then you reach out for them to take a closer look, they will CREDIT YOU money back on your next bank transfer as a "thank you" for catching a fraudulent order
- The customer service and our account managers have been super helpful
- We haven't really had any issues, but when we do, they are quick to provide a solution and get back within a very short time
- All in all, the entire Bolt platform has been very pleasant for the first 6+ months and have definitely improved our checkout success rate
- There's really not much to dislike
- One thing that could be better is the daily settlement reports, in my opinion
- I am in charge of posting deposits daily in our accounting system, so I need to ensure they match the dollar amount that Bolt is transferring to our account
- In the main summary, Bolt will just give you the net amount they are transferring (this is the total amount the customer was charged, minus the fees Bolt removes for using their platform)
- Obviously, I need to book those fees during the deposit process, but it can be tricky to gather the information for those fees
- I need to download a detailed report which has all of different types of fees, credits, transfers, etc
- and manually sort them in an excel sheet in order to get the fee amount
- This is the only thing that bugs me about Bolt's platform at this moment
- They actively listen to customer suggestions, so I am hoping this will be one they consider improving on
Switched From
We didn't necessarily switch. When we went to upgrade Magento platforms from 1 to 2, we essentially added Bolt as an enhancement. So we used to use Magento as our checkout service and a different credit card merchant for our funds, but once we switched to Magento 2, we bundled with Bolt and stopped using our outside merchant for these transactions. The Bolt platform is a much better experience than Magento's native process and our credit card merchant had fairly high fees, so it was nice to move on from them as well.
Serafima S.
Verified UserAnimation · Self-Employed
Left at the airport in the early hours of the night
Verified reviewer
- There is nothing positive I can say at this stage
- I had a really disappointing and frustrating experience with Bolt
- I scheduled a pick-up from the airport at 1am, as my flight was landing at midnight and I was really anxious about being stranded, so I was happy to pay the extra fees for the peace of mind
- In the days that followed, I kept checking the app for details of this scheduled ride, but all it said was that someone would arrive at 23:50pm and would wait till 1:05am
- Then when the day came, my flight arrived a bit early, so I was so relieved that I wouldn't be late for the ride
- I checked the app just after midnight and no new details had been added still
- I made my way to the car park and when I checked again the scheduled ride was gone
- No message, notification or explanation
- It just wasn't showing anymore
- My heart dropped
- My fears of being left at the airport in the freezing cold, in the early hours of the night were actually coming true
- I was frantically checking the app and there was just nothing
- I decided to wait until 1am anyway, just in case someone DID show up
- I was told I would be fined if I was late or didn't turn up so I braved the cold, watched everyone else around me get picked up by their taxis and at just after 1am (after waiting for 30mins) I finally ordered an Uber which thankfully arrived at 1:05am and took me home
- Halfway through my ride however, after just managing to relax after such a stressful time, I received an email from Bolt, telling me that on top of my £60 booking fee for a ride that never materialised, I had also been charged a cancellation fee because I didn't turn up
- I was furious
- But thought, I have proof of everything - time stamped screenshots of the scheduled ride when it DID show on the app and also when it didn't (just 20min before it was due), as well as my Uber receipt, showing that it picked me up at 1:05am from the very spot where the Bolt ride was meant to start
- I thought, I'll email them everything in the morning and all will be sorted
- How wrong was I
- What ensued was a very long email chain between me and a number of Bolt staff who all refused to give me a refund and who were cold, rude and flat out patronising
- I was told that the driver had to be compensated
- That he waited for me
- That he called and messaged me
- That I didn't know how to use the app
- In response I said they should check my account to see there are no messages or calls from anyone at all
- There isn't even any record of the ride at all
- I asked them, why would I pay for an Uber instead of getting the already prepaid ride
- I showed them proof that I was there at the time when the driver was claiming he was also there and messaging me
- They just kept saying that the driver had to be compensated and that next time I should "keep an eye on the app for messages and updates"
- This, after I had told AND shown them repeatedly that I had no information of the car or driver at any point in time
- In the end I paid £80 for a ride that never happened
- I have also wasted hours writing emails to no avail
- But worst of all, I never got an apology from them for the distress that I went through that night
- I believe that the driver did show up and waited and for this, of course he should be compensated
- But not by me
- He never messaged me
- I so wish he had
- I was left distressed and scared then, and now just exhausted and deflated after being treated so badly and unprofessionally by them
- Needless to say, I am now deleting the app
- If you are looking for a reliable, professional and understanding taxi service app, I suggest you do the same
Mireille D.
Verified UserFood & Beverages · 11-50 employees
The best business decision we’ve made
We came across Bolt while looking for a solution to our growing fraud problem. They promised to not only eliminate fraud for good but also increase our conversion rate by simplifying the checkout process. This sounded too good to be true but fortunately for us, it was all they promised and more! Their team is extremely responsive and helped guide us through the integration process. Our shipping model is very complex and utilizes a few different plugins but Bolt found a way to make it all work together seamlessly. I couldn’t recommend Bolt highly enough!
- Their team is extremely responsive and always very helpful
- They are always open to new ideas and customizations
- Their fraud detection basically eliminated our fraud problem
- This simplified our checkout process and helped us increase our revenue
Once in a while we'll run into some glitches/problems but they are always very quick to respond and help us fix them
Switched From
We were initially looking for just a fraud detection service but got so much more than that with Bolt.
Jon M.
Verified UserInternet · 11-50 employees
Bolt checkout - frictionless and improved conversion rate
Bolt simplified the checkout process and removed friction for our customers. The checkout widget doubled our conversion rate during checkout.
- What we liked about Bolt is that you get an all encompassing solution
- Competitive rates, checkout widget that you can plug into your eCom store, and fraud protection built in
- Their rate Agreement also is straight forward and easy to understand
- You know exactly what you are getting charged
There isn't much we dislike except for the speed that new features get implemented
Switched From
Better rates, checkout widget, fraud protection built-in.
Kirk A.
Verified UserLogistics and Supply Chain · 11-50 employees
If you are in E-commerce this is the only product you need
One of the few companys that listen to there customers and help us to become more successful.
- custom cart and fraud detection one of the best out there
- Their latest feature updates make the check out so Easy
I really do not have anything that has been a issue with Bolt if we need something customized for our site they gladly helped and came up with a solution
Switched From
Very corporate and only care about the dollar.
Why they chose it
"Way better features and customizable with fraud detection."
Joe C.
Verified UserMining & Metals · 11-50 employees
Great processor that removes fraud
Great support, and constantly innovating
- Our main reason for using Bolt was removing fraud from our website
There are some reporting features that we would like to see that are common in other platforms
Switched From
because Paypal wasn't doing enough to avoid fraud
Why they chose it
"because Bolt indemnifies our orders"
Violet H.
Verified UserTelecommunications · 11-50 employees
Honesty -Mapogole Molatjane
The best service ever - fast efficient friendly honest reliable
- Son left his phone lying on back seat, Bolt driver brought it all way back to Sandton from Midrand
- What an angel
- Thank you, such an honest, polite and dedicated man
- Well done
- You will go far in life and i hope many many people / potential Bolt customers get to hear this story
- You are truly one in a million
- Thank you from the bottom of our hearts
- Nothing negative to mention, just outstanding service thank you
Switched From
No uber drivers willing to accept the trip
Verified Professional
Higher Education · Self-Employed
Make your online businesses simply and secured by bolt
I have digital products which are in store on different online shopping platform and I was looking for a place to expand my opportunity and decide to try bolt ,even if I didn't make transactions soon but I have confidence in the app and it's so problem solving and life changing for most business, I recommend it with my 10 fingers
- I like all about this appp, it is full of amazing feature ,first when I decided to use it I read and search more information about it and I don't even want to check another app because it have all quality that anyone want
- When in want to login I don't have have to write all that long login details which makes it so simple and you don't have that insecurity about your customers order because it's all set by the app,
Although it's interesting and comfortable app but it's not a place for a very small beginners, special for the people who can't make business on the community who are using this app
Verified Professional
Luxury Goods & Jewelry · 11-50 employees
Great 1 stop checkout solution
Complete checkout solution from day 1 never really spent time or developer resources on checkout due to having Bolt installed and allowed our attentions to be focused elsewhere.
- CX is lean and quick, almost all options included in the modal, most of the testing has already been done for you
- Great support team to work with for any testing options you would like to run within the modal, never really had an issue with functionality that needed support
- Also, Bolt is involved in the chargeback process you submit through their portal and they handle the back and forth
- Fees per order were higher than some other options
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