CallShaper
Review of CallShaper Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About CallShaper
CallShaper Screenshots
CallShaper Features
CallShaper Integrations
Customer Reviews
See why people love CallShaper
Jason B.
Verified UserEasy to use
This program does what it is supposed to. If you need help their customer service team is awesome.
- Very easy to setup and use
- We used this product for a whole sale jewelry store and killed it
- Loved the ease of use
Sevin B.
Verified UserEnvironmental Services · 11-50 employees
Best dialing software ever!
I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office!
The software is pack full of features and accessibility for every level of operations on the dialer itself
It is a process to get it setup and running, but once its configured, it's amazing
Switched From
ChaseData was clunky and sometimes unresponsive. We have loved every minute on the CallShaper predictive dialer!
Shoaib A.
Verified UserComputer & Network Security · 201-500 employees
Feedback About Call Shaper Services
So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended...
- User Friendly and excellent Customer Support
- Dial Level options are limited
Enrique M.
Verified User501-1000 employees
My experience with CallShaper
Verified reviewer
- This product is easy to use and set up
- Reporting is wonderful easy to read and filter
- setting up export and automated delivery are easy too
I have one small issue with this platform is when it comes to inbound calls and assigning agents to get calls from multiple inbound lines
Kamille A.
Verified UserPharmaceuticals · 51-200 employees
Feature Packed Yet Simple To Use !
I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use!
- Ease of use
- Built in QA System
- Top 10 Agent ranking for competition
- Scripting tools
- Real-time reporting
- Recordings are kept for 5 years
- Support is fantastic
- None that I can think of
Stanley B.
Verified UserExcellent Customer Support, so easy to use with Great Features & Functionality
* Customer support is very friendly, willing to help and know what they are doing. They helped me identify my issue and came up with a solution in a timely manner the few times I had to reach out to them. Which is excellent since time is literally Money. * This software is so easy to use. I had both my Supervisor and QA in training using the software within their first few days in their new position. They were able to catch on quickly and even identify features I was not aware of. They both love this tool and rated it as 5 star I totally agreed with them. * The Features & Functionality are awesome, it's like these guys know what clients are looking for and what contact centers need. My team and I were discussing some features we needed in a software like this one and as we went along using it we needed additional features based on the client reports and some of the features were there without us knowing (customer support took care of that and helped us out) but the other features we were able to get added so the reporting was exactly what the client wanted and we added some extra info in the report label we knew the client would have loved. My client was happy, therefore I was happy :-). * With the piece of mind this tool gives to you, how it helps me impress my clients, allow both my agents and staff effectively and efficiently manage and help increasing profit, this software easily pays for itself based on the clients I worked with. * Fantastic software!
- - Easy to use
- - Has the features that matter most to me and my client
- - Great tool and is still improving
- - Price Per user is very High, which makes is harder for a start-up BPO/Center to use the tool
- - No Free trial (A free trial would allow one to see the awesomeness of the tool and don't want any other)
Nick L.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Happy CallShaper Customer
I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. The only improvement I would like to see is the ability to customize "ad-hoc" reports. If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend.
- Scripting, IVR, webhooks, exports, customer support
- I cannot run a report that includes custom data fields for past calls that were not part of a recurring export
- I would also like to be able to set whatever time frame I want for reports, often times it is capped at one month
Enrique M.
Verified UserOutsourcing/ Offshoring · 51-200 employees
CallShaper
I love using this platform the ease of setting up the campaigns to have agents seeing real time stats.
- the ease of navigation and being so user friendly
- The setup option of the inbound priority to agents
Switched From
Less IT intervention
Christie A.
Verified UserOutsourcing/ Offshoring · 51-200 employees
Awesome technology!
I love being able to set up my own scripting and export files without having to wait for a programmer to do it for me! It is also great being able to have the dialer cost be variable so that I am only charged for what I need each month. This makes it extremely cost effective for me. The productivity is excellent, and the reporting allows me to manage my business down to the rep or media source detail so I can optimize performance.
- I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign
- The reporting is great, and you can drill down to the rep or media level and listen to the calls
- My efficiencies and performance has improved dramatically since I started using CallShaper
- None for me
Carl V.
Verified UserInsurance · 11-50 employees
CallShaper Review
We have been using CallShaper for a few months now. CallShaper has been a very useful tool for our Sales Support Team and our Sales Team. I have found the user guides by Denise are easy to follow and use when it comes to set up and creating the scripts. If I have any questions the live support is always a phone call away and very quick to respond. The Support and Sales Teams have found CallShaper easy to use and feel it has worked very well for them. Thank You CallShaper!
- Ease of use
CallShaper
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