Channels
Review of Channels Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Channels
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Channels Features
Channels Integrations
Customer Reviews
See why people love Channels
Konstantinos K.
Verified UserAccounting · 2-10 employees
Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch
We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys
Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality
Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated
Kacper P.
Verified UserInformation Technology and Services · 11-50 employees
Best inteligent for yours call center
I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else.
Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever
Holly K.
Verified UserInformation Technology and Services · 11-50 employees
Well Price but a Little Clunky to Use
CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.
- It is an affordable option, some of the functionality is more advanced than other competing platforms
- Customer support was fast
- The autodialer
- Had to move away from the software as there was no option to enter in a phone number manually as well to call
- Autodialer has it's time and place but so does the option to make a phone call and manually enter the number
- Could do not this with this software so moved away from it
Why they chose it
"Initially we did but then given the circumstances of the campaign we were conducting had to go to Call Hippo due to not being able to manually dial in numbers when required."
Iliana D.
Verified UserMarketing and Advertising · 11-50 employees
Great tool for sales teams
We are able to keep a full pipeline thanks to them.
- Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads
- We use their robo dialer, and our sales teams generate a lot of appointments for sales
We had to go through their initial launch phase, - they improved their tool and service very quickly
Pablo T.
Verified UserA program that teaches you to have a better business
Verified reviewer
- In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them
- Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products
Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service
Karla L.
Verified UserGood sound quality
It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.
In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service
- The download of information from the cloud is usually somewhat slow
Fabricio G.
Verified UserVery productive
Verified reviewer
- This software is very easy to use and manage at all levels
- He does everything he says in the description
- It is very difficult to say that is what I do not like about this software, is very good its price is quite low for all the benefits offered by CrazyCall
- Something bad doesn't have
Tom D.
Verified UserEducation Management · 11-50 employees
Great budget friendly app for telesales campaigns
Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates. Their support is outstanding.
- Great interface - Powerdialler smoothly runs you through your campaigns - Cheap call rates - Good call quality - Great support
- - Limited reporting in their free plan - No inbound possibilities yet
Jan B.
Verified UserMarketing and Advertising · 11-50 employees
Great for highly integrated setups
We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign). We cannot love it more for flexibility and very precisie reporting. Every single stage can be monitored and trigger activities in other channels. Very useful when you try to carve ****-channel experience.
- - scalability - friendly API - precise triggers - powerful reporting
- - some undocumented features only available when you know where to look for them
- Platform developed faster than its documentation
- - cloud-based, which can be an issue for some customers
Marek S.
Verified UserInternet · 201-500 employees
Top Notch Software
Crazy call is the trustyworthy software. Interface and reports are more than sufficient. Support is responsive and dependable. I cannot imagine our sales process without it.
- Easy of use and very effective
Channels
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