Cogran
Review of Cogran Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Cogran
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Cogran Features
Cogran Integrations
Customer Reviews
See why people love Cogran
Verified Professional
Non-Profit Organization Management · 11-50 employees
Cogran is one of the best camp/registration softwares out there!
Non-Profit Organization Management
- The customer service has been absolutely top notch
- The onboarding process was great, the team did a lot to get us up and running and went above and beyond
- Every time we’ve had a question or suggestion the team listened and did their best to implement any changes as they were possible
- Customer service is very knowledgeable and has always been very quick to respond to any questions or issues
- We’ve found the system to be very customizable
- The system itself has been fairly easy to learn, both from the admin side as well as the customer side
- It has been easy for customers to register and I love that it’s easy to register multiple people and is a fairly short process for the customer
- We have primarily used the system for our camps
- I love that it’s easy to sign up for a membership and we can easily offer discounts for memberships, scholarships, and a variety of other options
- There are excellent rosters and attendance sheet options
- There’s a function that allows us to print the weeks’ worth of rosters/attendance for multiple camps in just a few minutes and this is such a huge time saver
- There’s also a huge variety of reports and charts that help us track different sets of data
- We’ve also used the site for ticket sales and rentals and both went very smoothly and were easy to navigate
- I could see us using the site to help with other programs we offer
- None that I can think of
- I've truly loved all aspects of this software and it's been such a huge improvment and time saver
Switched From
Previous system was very out of date and only had a few features. Cogran took us a huge step forward.
Em W.
Verified UserPerforming Arts · 2-10 employees
Broadway Bound's Involvement With Cogran
Very professional, straightforward, no issues whatsoever. Amazing communication and availability. Highly recommend this service to any looking to organize their program.
- I was over the moon with their personalized customer service and genuine care for the communities they serve
- [sensitive content hidden]in particular were rockstars and we couldn't have done this season without them
Some of the set up was hard to get over, but the admins were amazingly helpful in getting over the first hard weeks before getting the hang of the system
Why they chose it
"Customer service and price. We felt very safe choosing Cogran over competitors."
Nancy M.
Verified UserNon-Profit Organization Management · 2-10 employees
Good Sales Pitch, Terrible User Interface
The sales side (one person) was great. She really sold us. She was also very available in training us on the system. But the system is cumbersome and not intuitive at all. After spending two weeks setting up our class registration, the link we put in our email blast was a dead end. They quickly suggested another link, also a dead end. We did not email through Cogran -- we couldn't figure out how to import our data. We planned to do that on another day. But after the failed class registration launch, we switched back to Eventbrite (registration was set up in hours not weeks) -- not an all-in-one solution, but at least our students can register for classes. We called them immediately and told them that the product did not work for us, and requested a refund. It has been a month and they have not returned calls, emails....or our money.
- Nothing about the product worked for us
- The one-person sales team was responsive, until we asked for our money back
- Failed link, customers couldn't reach our site: It took us two weeks to set up our class registration for fall classes
- When it was ready to launch, the link that we put into our email blast did not work
- Cogran quickly responded and suggested a different web address
- This one also did not work
- Cumbersome back end interface: It took way too much time to set up class registration
- It was very cumbersome
- Lots of back and forth within the site
- We were able to set up our classes in a few hours on another event platform
- We spent two weeks setting up classes in Cogran, which our customers weren't even able to reach
- No easy dashboard or calendar: We weren't able to see all of our classes in one easy place
- If that feature is available, it is very well hidden
- The "snapshot" page they directed us to was not an easy overview of classes
Switched From
We wanted a more comprehensive system that created a database for us.
Why they chose it
"Price"
Beth M.
Verified UserHealth, Wellness and Fitness · 51-200 employees
Wonderful customer service!
It been a great learning experience. Customer service, for me has been a huge help. Always willing to try most suggestions for improvement.
- The adaptability to our organization, which took many months preparing data migration, program set up, membership and facility set up to implementation
- We're still making adjustments and improvements to better serve our customers and staff
- Training in how to use the software was difficult for me
- For someone who learns faster with a "hands-on" training, trying to do it remotely from videos was hard to follow
- Some of the demonstrations moved along too fast to understand
Switched From
Software staff changes, the product wasn't working for us, and they couldn't make adjustments to their software in a timely fashion. Became unhappy with their customer service.
Monique O.
Verified UserGovernment Relations · 11-50 employees
Review of [sensitive content hidden]
Verified reviewer
- The support that we receive from [sensitive content hidden]
- Sometimes we get stick trying to navigate through the program and [sensitive content hidden] is so knowledgeable that she makes easy
- The applicants are unable to print an application containing the information that they have entered into the system
- This is a drawback as some of our parents still like paper copies of things
Susan S.
Verified UserNon-Profit Organization Management · 2-10 employees
Cogran is the Perfect Software for Classes, Events and Camps
The business problems we were having was efficiency, accuracy and time management. I love that it is user friendly- automated registration, payment collection and camp/class management tools makes it worth it. Cogran is like having another person on staff who is a detailed and super-efficient. I have a lot on my plate to juggle, so learning a new software was something I was hesitant about. The software is intuitive and pretty easy to follow. Cogran set us up super-fast and the one-on-one training is golden. I know there is so much more the software can do . Our Cogran representative is great about showing us how to get more out of the software.
- We are a slim staff and Cogran software is like having added people to manage camp and class registration from soup to nuts
- Before Cogran, we used excel to manage our camps and class registrations
- It was labor intensive and open to human error
- Collecting payments from parents was another challenge
- This is now automated with Cogran
- I have been able to add more camps and classes
- I was anxious about making the change, worried that I had to be an IT expert
- I was blown away at how fast it was for Cogran to get us set up
- I am grateful for the expertise of Cogran's team in taking the time to show me how to navigate the software
- I am a visual person and would like to see instruction videos ie
- , how to set up class, what is the diffence between camp and class and how to set up each
- There are some steps I don't do often and a video would be helpful to review
Why they chose it
"Price, ease in explanation, features"
Angela D.
Verified UserRecreational Facilities and Services · 11-50 employees
Cogran Software
Since we implemented Cogran our online reservation’s have increased. The process is easy for our customers and they are able to see all facility information along with pricing before they begin the reservation process. If we do run into a snag the Cogran team is quick to respond and help.
- Setting up and implementing the Cogran system was a smooth process
- Facility reservations are easy to keep track of and have measures in place to stop double bookings
- We needed some specific items added to our system and Cogran listened and were able to implement what we needed
- Customer service is wonderful
- We are implementing a new ticket program for registrations
- It is taking us a little longer to post events and track registrations but Cogran is very good about listening to concerns and very willing to make changes so the system runs smoothly
Switched From
We could not update the website or reservations without contacting the company. It was very time consuming and customers had a hard time making reservations.
Why they chose it
"Had everything we were looking for, Ease of product, great pricing and a great modern look from the website we had."
Howard B.
Verified UserSports · 11-50 employees
Cogran provided the comprehensive to our Jr Summer Sailing Academy
We had tried 3 other software solutions and none compared to the Cogran complete solution
Cogran features an easy comprehensive registration, payment, reporting solution that helps all students, parents and our administration
- We did not know of them sooner - If we did we would've changed sooner
Why they chose it
"Cogran focus with their management concierge level of assistance. Both initially and that it continues year after year as our program evolves"
Josh S.
Verified UserNon-Profit Organization Management · 2-10 employees
Great product - going 5 years strong!
If you're in a community center, you can't find a better partner who understands what your needs.
- There are three important factors to us for a registration system; family-centric, support, & cost
- Cogran has exceeded in all those areas
- The system has great functionality for families, one family = one account & one login
- This made switching to Cogran really easy for us and our clients
- Cogran, [SENSITIVE CONTENT HIDDEN], are some of the best in this business
- Anytime over the past five years if I have had questions or suggestions they have been there to help, just an email or text away
- Finally, they worked with us to implement pricing that worked for our market environment
- Nothing
- Every system has quirks and a learning curve
- Anytime I have found something I didn't like the team at Cogran has worked with me to find a solution
Tami S.
Verified UserRecreational Facilities and Services · 51-200 employees
We Love Cogran!
Cogran added the drafting system a couple of years ago, before that we had to hand draft and it literally took us days!!
- This software does everything for us, it is how our parents register their children for sports and camps, it drafts teams for us using a serpentine system that forms teams based on try out score, practice night exclusions and putting children on their parents team (if they happen to be coaching)
- It also has a uniform feature that makes ordering uniforms a breeze
- I am able to print labels with players name, uniform colors, sizes and team name, which makes packing uniforms easy
- It is also our check in system for our gym members
- The reports are wonderful
- We would be lost without Cogran and I can't say enough about the support we get from them if I need help
- They have always been extremely responsive and take care of us quickly
- They have made lots of adjustments and tailored the system to fit our needs
- The only I have had has been user error
- As an older user I was definitely on a leaning curve when we first used Cogran, of course they helped me every step of the way
Switched From
We no longer offered Upward Sports which had it's own software, we needed something to help us with registration, forming teams, rosters, uniform reports etc.
Why they chose it
"The personal care and support they offer."
Cogran
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