Comm100 Live Chat
Review of Comm100 Live Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Comm100 Live Chat
Comm100 Live Chat Screenshots
Comm100 Live Chat Features
Comm100 Live Chat Integrations
Customer Reviews
See why people love Comm100 Live Chat
Drew P.
Verified UserComputer Software · 51-200 employees
This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now
Easy interaction with customers.
- Easy to get up and running and customize
- Easy to manage multiple interactions
- Switching between devices or refreshing browser doesn't lose session
- When there are problems it can be a bit of a blackbox
- No real troubleshooting tools
- Can't monitor chats on the mobile app
Chris D.
Verified UserInformation Technology and Services · 51-200 employees
Everything you could want from a live chat system and more...
The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.
- Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors
- It's not as cheap as some alternatives but you really do get what pay for with Comm100
- We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end
- The system is easy it use and fluid from both agent and customer's perspective
- The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API
- In our experience we have come across nothing negative
- There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform
Switched From
LivePerson moved to LiveEngage and their new product had no backward compatibility or support for our implementation. We found LivePerson and LiveEngage clunky and pretty poor aesthetics although this improved with LiveEngage. It was also far to expensive for what it was.
Why they chose it
"We found Comm100 to be a better all round product compared to alternatives. From installation to features, to technical support. Comm100 ticked more boxes and we enjoined the interface more than others."
Verified Professional
Retail · 51-200 employees
Expensive for something so basic.
It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic.
- There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this
- Lacking many features that are basic to almost all customer service tools
- Reporting is basic, no way to slice and dice your own data
- Reporting is very weak, it is very limited
- The dashboard does is not customizable, it's a take what you can get information
Why they chose it
"I did not choose Comm100, it would be far from any of the finalist solutions I would choose."
Amit M.
Verified UserHospital & Health Care · 201-500 employees
Better way to communicate
Verified reviewer
- Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes
- Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report
- Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators
- Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product
Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful
Switched From
We ran into reporting issue with boldchat, though it was very robust but very complicated. Secondly our chats transcripts were getting missed, we could not locate them. Another problem was with the history once you delete user complete history and chat transcript goes of with it.
Why they chose it
"We tried it for 3 months but was forced to close it as complete chat software keep hanging from time to time and our operator find it very difficult to handle, it you leave chat for 10 minutes, it will hang."
Rob H.
Verified UserRetail · 201-500 employees
Comm100 has good pricing and functionality
Good customer service, good team, excellent follow through and easy to launch
- The pricing and features of this chat product is definitely top notch
- The features included make it for an excellent, full experience for the agent and the customer
- The reporting is very lacking
- Splitting out agents can be challenging
- We normally will download to excel and apply pivot tables to get the information we need
- It would be nice to have a click and go option within the application though
Switched From
Lack of options in the "out of the box" option and then a very large amount to pay for the upgraded option
Glenn L.
Verified UserElectrical/ Electronic Manufacturing · 2-10 employees
Online Chat Services
Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!
- Very easy to use
- I think web visitors have an expectation that companies have an online chat service
- Comm100 does just that
- One of the nice features is that it is not a bot
- A real human interacts with the customer
- Really can't think of anything
- Support is good
- Product does what it is supposed to do
- Good company
- Only concern is that many CRMs are beginning to provide chat as a free benefit
- Thought about changing, however I know I can trust Comm100
Switched From
Cost and lack of service. Liveperson got too big to care.
Why they chose it
"Support from a company that cares."
Reni N.
Verified UserFinancial Services · 501-1000 employees
Easy to use and navigate
Sales and conversion - revenue increase
User friendly , variety of options - great opportunity for customization and adjustment to your company`s needs
design- view adjustments for users` need more options so that user can adjust to his preferences - especially eye - color , brightness , spell check , fonts customization
Gene P.
Verified UserFinancial Services · 2-10 employees
Nice digital conversation platform!
Verified reviewer
- I enjoy using this digital conversation platform s it allows me a combination of mobile, web and messaging
- The support of this software is pretty good
- A drawback is that only one theme is available
- Also, it would be nice to have an ability to provide a direct feedback
Richard B.
Verified UserTelecommunications · 11-50 employees
Have used for a number of years and more recently upgraded to start using the departments feature.
Verified reviewer
- Ease of use, responses from support team, department feature and smart phone app
- It easily integrates to our websites and we use it across multiple sites
- Nothing really, everything just works
- Reliably and as expected
- Not had any problems with the software
Ankush C.
Verified UserE-Learning · 2-10 employees
One of the most intiutive live chat tools
Verified reviewer
- The tool has been designed with the end user in mind
- There are simple things that Comm100 does well 1
- There is a notification when anyone lands on the site
- Even if they have not initiated a chat, you get the notification 2
- You can see how the user is moving from one page to another, even if they are not chating with you
- 3
- Chat component is easy to configure and install
- 1
- The mobile app for chatting is very basic
- It does not give the dashboard view which is available on the website
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Comm100 Live Chat
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