CommandBar
Review of CommandBar Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About CommandBar
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CommandBar Features
CommandBar Integrations
Customer Reviews
See why people love CommandBar
David H.
Verified UserComputer Software · 51-200 employees
If we didn't have CommandBar for our app, we would have to build some inferior solution
Our users love having immediate self-service support and guidance with Commandbar.
- CommandBar gives us multiple “levers” to impact user experience
- We can pick and choose the levers that are most relevant for whatever goal we are focusing on at the moment
- For example, we can use nudges to drive attention towards valuable features
- We can use HelpHub to get users to common support questions without having to pay a support agent to respond to them (and the typical slowness of a human-based chat)
- I wish there were a public API to be able to pull analytics data from CommandBar into other tools
- There is a client-side SDK but not a public API as far as a I know
Stuart W.
Verified UserComputer Software · 11-50 employees
Quick to Install & Easy to Use
It was super quick to install and set up, and now it's a key feature in our web application without the need for our software engineers to build or maintain it! We can focus on the core functionality of our application, while CommandBar can bring all it's value on top!
- It's quick to install and easy to customise - so much quicker than building it ourselves
- They're always adding new features and making it better for our customers
- The support is very quick and they really engage with their customers
There are some very minor limitations in terms of customisation, but it's the reliable core functionality that we really care about
Verified Professional
Computer Software · 2-10 employees
Great tool for customer onboarding & communication
Computer Software
We have found two uses of CommandBar: one is to guide customers through onboarding processes with step-by-step guides and interactive hints, and the other is to display pop-ups and notifications (nudges) to announce new features
- One of the key features of CommandBar is its documentation search functionality
- However, we haven't been able to use this feature yet because CommandBar lacks integration capabilities with our Knowledge base
- It would be highly beneficial to find a way to integrate with more knowledge bases, even if it requires manual importing of HTML or TXT articles
Chris M.
Verified UserComputer Software · 2-10 employees
This product is almost a *requirement* for any SaaS company. Sites without it feel broken!
Seriously if you're building a modern website or application and don't use a command palette already, this is the easiest solution to get something working in a matter of hours. I like this tool so much I even made a Chrome extension to hack CommandBar into HubSpot to make their system tolerable! Additionally, the support we get directly from their devs is excellent, any issues we find are usually fixed within a day or two of reporting it, if not sooner.
- VERY generous free tier, and their support is top notch
- The ability to decide if you want to build commands with code, or with their UI, makes this a very flexible tool
- It took very little time to get a functional POC of the product into our application to get buy-in from management
- If you go above the free tier, it can get expensive, especially if you're providing it to free users
- Everyone of your users who *can* use CommandBar counts against your quota (not just users who *DO* use CommandBar)
- It's still early days for them though, and they're adding a TON of new features that make the price seem much more reasonable
Why they chose it
"Instantsearch (Algolia) didn't have the same capabilities with integration to our existing code base. It was limited to things it could find within their own search systems, while CommandBar can use any generic function to work as a search interface."
Verified Professional
Marketing and Advertising · 2-10 employees
Using CommandBar for in-product AI help
Marketing and Advertising
- Copilot is one of the coolest applications of AI I’ve seen
- The first thing I love is that the answers we get out of it are somehow better than other “GPT wrapper chatbots” that we’ve tried
- Kudos to the CommandBar team for figuring out a prompt system that prevents the bot from answering questions that involve information outside of its training set and also being relatively concise (a big problem we have found with other similar products)
- The ability to trigger tours from the copilot bot is also really cool and not something we’ve found elsewhere
- Sometimes Copilot can be long-winded in a typical ChatGPT way
- Our users don’t have much tolerance for reading so we’ve fiddled with CommandBar’s controls to get Copilot to be more concise and most of the time it works well
Jimmy M.
Verified UserEducation Management · 11-50 employees
Big Boost for Discoverability
Verified reviewer
- CommandBar makes it super easy to drop in a really powerful tool for user engagement + discovery
- Their integration is seamless, and the ability to update the commands through their UI is great
- We had looked at building our own implementation before discovering CommandBar, and felt restricted in terms of developer bandwidth
- CommandBar solved all of that - and users love it
- There is nothing I dislike currently about CommandBar
- The team is super responsive and works to make the product better each day
Verified Professional
Computer Software · 11-50 employees
No brainer addition to any app + deadends are very cool data
Computer Software
- CommandBar is the primary search experience in our app
- It’s one fast, simple place for users to search for content and actions
- Setting it up was quite simple and now almost all ongoing config (adding new commands for example) can be done by a non-engineer on our team
- We get lots of compliments on it from our end users
- We’re just starting to take advantage of deadend searches but those are a goldmine of user intent because you can see exactly what users were trying to do at any given time they were searching
- No notable problems
- The CB team ships updates very fast and sometimes features make it into the product before the changelog :)
Rostyslav I.
Verified UserMarketing and Advertising · 2-10 employees
A platform for our teams to assist users
CommandBar allows our product team to create tours for new features, marketing team to drive attendance for events like webinars, and customer team members to create tutorials that are specific to their customer accounts.
- Basically every SaaS product calls itself a SaaS platform now a days but I like the way CommandBar’s system make it easy for any team member to build experiences that show up in the product according to their needs
- So I’m happy for them to be called a platform
- Other tools we’ve tried in the space don’t do a good job of handling collisions or rate limiting and so users end up bombarded
- Some documentation for more advanced features like their release control system was lacking
- It would be nice if these features had the same level of documentation as the more basic stuff
Philip S.
Verified UserInformation Technology and Services · 2-10 employees
Excellent product with top notch support
Great experience. Easy to implement and set up, and can be maintained even by non-technical team members.
Easy to get started, unexpectedly broad feature set, and some of the best support out there
- The admin UI has quite a few minor bugs
- Not as polished as the customer-facing CommandBar
Antoine S.
Verified UserLogistics and Supply Chain · 51-200 employees
A Cmd+K that works immediately
Verified reviewer
- I really liked:- ease of installation- ease of use- UI
- usage statistics were a bit poor at the beginning
CommandBar
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