Configio
Review of Configio Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Configio
Michael D.
Verified UserNon-Profit Organization Management · 2-10 employees
Love this product - no other system gives you the flexibility and control
Verified reviewer
- Super easy to use, tutorial videos are great
- Live support is unmatched
- After one year of use, we have nothing we would change at this point
Tina H.
Verified UserProfessional Training & Coaching · 2-10 employees
Stellar Service, Above and Beyond Product Experience, Amazing Solutions, Great Price
When we decided to update and redo our website several months ago we had no idea what a mess it was going to become. We started with a well-branded website company and after investing more than a month of design/build time we realized that we had been misleading by the firm and that they could not provide the outcome, functionality, or support we required for our new site. We had to start completely over. We researched several companies out there and decided to choose Configio based largely on the fact that they had so many solutions all in one platform. They could do everything we needed and more! We were a little gun-shy considering our recent experience with the previous firm, so we asked a lot of questions and the service we received upfront before we ever became a customer was unmatched. Configio's team of professionals has been there with us every step of the way with a helping hand. I have never received such stellar service anywhere! When we call, we know all of the support techs by the first name and we NEVER have to wait to reach someone, which for us, time is very important. We are more than pleased with our experience with Configio and we tell everyone about them. Their product provides complete solutions for whatever you need in regards to performance, functionality, analytics, big data, user experience, and an all encompassed platform for everything we needed to run our business. We no longer have to use multiple platforms like we did in the past. Our CRM, Email, learning system, webinars, order and event tracking, website, it's all together! Thank You Configio!!! We love you.
- Everything
- The ability to have everything I need to run my business in one place
- Order and Event tracking, big data, CRM, Email marketing, analytics, you name it
- It was a bit overwhelming when I first started learning it, but you soon realize that it is set up to be user-friendly and after a few days it all starts to make sense
- I find my self-navigating so easily now and everything makes sense
Verified Professional
Hospital & Health Care · 5001-10000 employees
Lots of features but customizing beyond that is difficult
We're using Configio as a portal to allow easy signup for classes and events at our company.
It allows us to a lot of valuable things with handling event details and customizing the user and admin experience, but integrating with our services has been a pain
- If their out-of-the-box solution works for you, then you'll have a great time
- But if you want them to add features or even if you want to use features (for example the Configio API) extensively that they apparently don't get much use from, then you'll have lots of trouble
- It takes months to get any contracting work done from them, and they miss basic considerations that we were upfront about when we signed on with this product
- Most of the UI customization is available just through hundreds of checkboxes - not an ideal interface
David A.
Verified UserNon-Profit Organization Management · 10000+ employees
'All-in-One' robust platform with responsive customer service
Configio has allowed our young organization to both streamline basic functions (such as email communications, event management, and webstore), as well as begin to grow into other functions and processes (such as learning management systems) within the same webspace. Customer service is very responsive and friendly, and development required for customized functions has been very detailed, straightforward, responsive to sprint changes, and delivered on time (if not sooner) than promised. I typically hesitate to give any company top ratings in all categories, but Configio is head of the class in every case.
- Responsive and Friendly Customer Service - Price - Obvious desire and strive at all levels of the company to know and meet the customer's needs - Customization ability to brand and structure your products and processes as you see fit - Regular updates with new features that incorporate customer feedback
- - The learning curve for Configio is daunting at first, but you soon realize that each different piece functions similarly in process to the others
- Most everything, once learned, can be applied to other features
- After the initial training session and some time spent on your own, this 'con' is non-existent
- - At times it's difficult to know where to look for certain options, but that's only because of how robust the system is; regardless, options are laid out as straightforward as possible, with minimal 'clicks' to get to what you need
- Additionally, the knowledge base is extensive and customer service is always happy to direct you to what you need if/when you're unable to find what's needed in the help documentation
Rhonda M.
Verified UserHospital & Health Care · 1001-5000 employees
They had a great solution for our complex class registration needs
My organization, a large community hospital, had a need to provide online registration for all kinds of classes, seminars, screenings, and continuing education events. Some of these are ongoing, such as monthly childbirth classes. Others are one-day events, such as heart screenings. These events draw people of all ages, including a significant population of people who don't use email. Figuring out how to register the no-email population was the kicker for us. Not only did the Configio software make this possible, the extensive training the customer support staff provided gave me all the help I needed to set up a process that answered our every need. Every time I've reached out to customer support for questions, they have been extremely responsive. In the one instance where we had to request custom coding, Configio's developers provided just what we needed in a timely manner. The software's reporting features also have worked very well for us in providing class/event rosters with custom information that helps us manage our events very well. I gave it five stars in every category except Ease of Use. The only reason that has a four-star rating is because it has a lot of bells and whistles to learn. But its complexity is what makes it great, so I don't consider that to be a detriment. And, I do feel that my training was more than adequate to thoroughly cover the program. I recommend Configio without hesitation.
- It has a way to manage every registration "curve" we've thrown at it
This is not a "con," but be aware that it does take some time to learn the software, although with terrific training and support
Mary G.
Verified UserNon-Profit Organization Management · 11-50 employees
Started out great, but day-of service fell flat
Verified reviewer
- The initial set up was easy
- The sales team and project management team were wonderful
- Unfortunately day-of support was severely lacking and I was left scrambling
- Day of support was almost non existent - it caused lots of headaches
Patrick Z.
Verified UserHigher Education
Very easy to use and Great customer service
You get to create a website for whatever you need and it is reliable and very nice. I love the customer service and they helped a lot.
I like how simple it is to use and that whenever I need a question the customer service is right there available
- It takes a while to customize whatever you need to do
- There are a lot of options so it is a lot to process
Michael D.
Verified UserNon-Profit Organization Management · 2-10 employees
Great product. All in one system. Easy to use right of the box.
We purchased the product to use for an extensive email campaign but we wanted a complete solution that included CRM. After comparing the options it became apparent that My Custom Event was the best fit for us, particularly when you factor in the system allows us to expand our options down the road with a shopping cart, product videos, etc. After our first email campaign we hit a snag and the the team at My Custom Event was there to walk us through the process and get us back on track. Their customer service from the initial demo to the help with the email campaign was top notch.
Michael F.
Verified UserResearch · 1001-5000 employees
Hard to learn, but worth it
Verified reviewer
- Able to reach numerous users that stray from what is normally recognized as our target market - Helpful customer service
- - Not initially user friendly - No free trial
Verified Professional
Banking
It's Good at What it Does
Banking
- Our team had some issues learning the ins and outs of Configio initially, but their customer support gets a grade of 10/10 from me
- Overall, we settled with Configio as our to-go e-commerce software for event registrations, shopping carts and many more tools they offer
As previously discussed, a con of Configio is the steep learning curve, but their customer service representatives are very knowledgeable and technical, and so it makes the transition and learning period so much easier
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