Contact Cloud

Review of Contact Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About Contact Cloud

Contact Cloud is a call center solution, which enables businesses to streamline SMS marketing, live chat, call tracking and lead capture, among other processes on a unified platform. Its word detection and transcription tools allow professionals to decipher customer conversations. Contact Cloud helps enterprises track inbound and outbound messages, route interactions based on agents' location or availability and communicate with customers via live chat. Managers can create custom drip campaigns and utilize live listening tools to assist and coach agents during calls. Additionally, organizations can gain insights into conversations, agents' activities and performance, queued callers and other metrics using a dashboard. Contact Cloud integrates with multiple third-party systems such as WordPress, Google Ads, Slack and more. The product is available on monthly subscriptions and support is extended via live chat, phone, email and FAQs.

Contact Cloud Screenshots

Contact Cloud Features

Features of Contact Cloud
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging

Contact Cloud Integrations

Google Analytics 360 logo
Google Analytics 360
Zoho CRM logo
Zoho CRM
Mailchimp logo
Mailchimp
Snapchat for Business logo
Snapchat for Business
Google Ads logo
Google Ads
Slack logo
Slack

Customer Reviews

See why people love Contact Cloud

5 Star
100%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
Dr. L.

Dr. L.

Verified User

Philanthropy · Self-Employed

Used other for free trial
Dec 22, 2025

Lay on the Pedal!

Michael and his team have been phenomenal. I didn't spend a cent, but he still treated my time as it was extremely valuable. They were transparent about my needs after I expressed my plans, and they were quick. Very efficient. Forgive the late review. I didn't stand by my word that I would do it when I said I would, but hopefully this makes it in time for someone that needs it. You're missing out if you don't use Contact Cloud.

What they liked
  • The ability to be customized to the user
  • Such relativity of ease, and the ability to be integrated in many ways
  • Whether you are alone or represent more than one
  • Fantastic transparency
Room for improvement
  • Honestly, I don't have any complaints
  • Superb

Justin K.

Verified User

Luxury Goods & Jewelry · Self-Employed

Used weekly for less than 6 months
Dec 22, 2025

So Worth it!

My overall experience is a positive one! I really enjoy the software and I will continue to utilize this companies resources for all of my contact needs. The ease of being able to speak to [SENSITIVE CONTENT HIDDEN] or another administrator is excellent! Overall very pleased.

What they liked
  • I love that I am able to build my contacts and organize them into custom lists
  • To be able to send bulk messages to those contacts is a MUST and I am happy that I can do so very easily
Room for improvement
  • I would LOVE to be able to send emojis in the bulk texts that I send out
  • Currently, all emojis are sent as "
  • " 's and it can be frustrating
  • Emojis play a vital role in today's communication technology and everyone uses them

Marcelo C.

Verified User

Internet · Self-Employed

Used daily for less than 6 months
Dec 22, 2025

Bipeth's Contact Cloud: A Game Changer for 21st Century Professionals & Entrepreneurs!

Amazing! This is exactly the kind of product/service I had hoped would "one day" help manage my, increasingly expanding and complex , communication work-flow. Bipeth has certainly fulfilled this hope!

What they liked
  • Facilitates the integration and automation of classic tele-communication message workflows used in business (i
  • e
  • email, fax, SMS texts, voice calls, video calls, etc
  • )
  • Software versatility that can be tailored to your needs and business size
Room for improvement

The platform takes some getting used to initially; however, over time, it becomes clear how all the features Contact Cloud offers can really save you a lot of time and energy, and that, is the "game changing" part

Why they chose it

"I personally feel [SENSITIVE CONTENT HIDDEN] is one of the, if not THE, key ingredient(s) contributing to Contact Cloud's success. The thoughtful and considerate manner with which he introduced me to the platform, during an hour-long Zoom video call, tailored to my particular needs, and just shortly after having signed up, was nothing short of outstanding! I am so grateful!...Thanks again [SENSITIVE CONTENT HIDDEN]!"

Linus O.

Verified User

Computer Games · 11-50 employees

Used daily for less than 6 months
Dec 22, 2025

Contact Cloud is a cheap text message solution

Verified reviewer

What they liked

Contact Cloud makes it possible to send text messages for marketing purposes for really cheap prices

Room for improvement
  • Contact Cloud's customer sefvice team should be faster in responding the cases

Holly L.

Verified User

Retail · Self-Employed

Used weekly for less than 6 months
Dec 22, 2025

Great value--SIGN UP!

Using this software will be a game-changer for my business. I researched about half a dozen other services and spoke to several representatives. I found that Contact Cloud is super cost-effective, and the customer service I received was outstanding. Very responsive customer service based in the USA; super helpful in getting my business set up to succeed.

What they liked
  • It is very easy to get customers signed up for text alerts, and it is very easy to create a campaign
  • The software's features are customizable with as many or as few options as I'd like to implement for my business
Room for improvement
  • There is nothing I haven't liked thus far

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