contactSPACE
Review of contactSPACE Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About contactSPACE
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contactSPACE Features
contactSPACE Integrations
Customer Reviews
See why people love contactSPACE
Paul H.
Verified UserEnvironmental Services · 51-200 employees
Easy to use CCaaS solution
Good experience thus far and would recommend ContactSPACE
- Ease of use and ability adapt to a consistently changing business environment
- Could improve the dashboard refresh rate
Why they chose it
"functionality to suit the business requirements."
Michael Y.
Verified UserFund-Raising · 51-200 employees
contactSPACE Review
Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development.
- Contact Space is very easy to use and understand
- It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams
- The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains
- Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up
There's nothing that sticks out about the software its self that I would say 'I don't like that"
Switched From
Agilecloud was outdated and clunky no longer fit for purpose.
Why they chose it
"It was very visually appealing, the trial period it became evident it was going to be easy for everyone to use and we believed we could optimise our team performance utilising Contact Space. That has been the case."
Chris C.
Verified UserAccounting · 2-10 employees
Good System, Unethical Business Operation
The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we advised that the opt-out would be triggered, due to our previous platforms flexibility to increase/decrease the number of callers as required, which ContactSpace did not provide. After being advised of our intention to either reduce the allocated number of user licenses or opt-out the following month (June), ContactSpace failed to accept our position and instead hounded with numerous up-sale calls. Despite contractual terms dictating that monthly use it to be paid in advance and our offer to settle invoices up to the final month of use, June, ContactSpace has sought to hold our organisation accountable for payment many months after use has been terminated. Best to consider the above for small businesses prior to selecting ContactSpace as a service provider.
- System was overall great in terms of functionality
- Customer Service was unethical and was not applied as per contractual terms
James L.
Verified UserFund-Raising · 51-200 employees
WWF-Australia
Excellent experience thus far, especially in regards customer service from [SENSITIVE CONTENT HIDDEN] and technical support team.
- The ease of use for my team is invaluable, as well as the customisation
- Moving forward we're looking forward to developing the integration across other systems
It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS
Switched From
the soft phones were incredibly basic with no reporting, call recording or support functions for the team. Overview of team performance was impossible.
Why they chose it
"Zendesk Talk did not provide the functionality or integrations available with CS. CS being based in Sydney and easy to get hold of was also an important factor. Previous experience in using CS when at MonDial Fundraising also contributed."
Chris J.
Verified UserFund-Raising · 51-200 employees
Fantastic Outbound Solution
Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership.
Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable
- Report and dashboard customisation limited
Hayley H.
Verified UserThe contact centre solution that changed the way my work flows
Before we started using ContactSpace we were using a much more complicated application that had limited usability and in general made my day much less productive. The application regularly had outages which meant that we were unable to make calls from anywhere between two hours to a full day and because we were one of their smaller customers their support was sub-standard. Enter ContactSpace a much easier solution to use and much more reliable system from an operations perspective. We have been using ContactSpace now for around 18 months and in all that time there have been perhaps a handful of blips all of which were sorted in a matter of minutes. For me the ease of use, reliability and adaptability of ContactSpace to our needs has changed the way my work day progresses. I am much more productive as are the agents, I have less (or no) complaints from the agents about the system being down or them not being able to make calls. I love how easily I can import and export data as well as the real time reporting feature which means that I can check where we are in terms of outcomes at any time of the day. The listening in function is also great, with the other application we would have to dial a number and only be able to listen in once the agent was on the call, with ContactSpace all we have to do is click the listen button. It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.
Martyn H.
Verified UserPhilanthropy · 11-50 employees
Tried and tested
We are a charity fundraising call centre and run multiple campaigns with thousands of data files. CS is intuitive, simple to use and provides us with visibility on all aspects of our campaigns and agents performance.
We've been using Contactspace for about 6 years and it is reliable, efficient, flexible for scaling quickly, and is constantly evolving in line with our business needs
- Nothing
- It does everything we need it to, and if we have a new requirement, it is usually added quickly
Why they chose it
"Flexibility, innovation, cloud-based, good value for money"
Aparna K.
Verified UserEducation Management · 1001-5000 employees
Easy to use Software
We use it for our annual appeals. The overall experience has been quite good. The training was not that great, it was mainly because our trainer left his job midway the training. But the support staff stepped in and responded to our queries very well.
- The product was easy to use
- We haven't tried integration with RE NXT yet, but are looking forward to it
- Once you get an idea on how to use this software, it is easy to implement
- Contact Space has the best customer service experience compared to all our other vendors
- they are highly efficient, reliable and prompt
- The reporting and dashboards have a huge scope for improvement
- The existing functionalities are not sufficient at all
Why they chose it
"Most of the universities are using contact space and it is PCI complaint"
Adam S.
Verified UserFast, efficient platform, very easy to use
Used weekly for more than 2 years
- I like it how is so easy to set up through the wizard
- We can get campaigns up and running within 10 minutes and we can customise it for our clients so that we can run tailored campaigns
- No cons from our end
- We found it just works
- Very easy, and our agents love it
- We'd highly recommend it
Hayley M.
Verified UserContactSpace has been our cloud telephony solution for 12 months. Dynamically linked to SalesForce.
+ The platform will never pass it's used by date. Updates to the software are distributed to all users. + Very simple to use - build & implementation was straightforward. + Contact Centre Manager friendly; you will not need an IT department to configure or tweak initiatives, reducing response times and increasing flexibility. + Reliable service delivery. + Flexible support team filled with creative, 'can-do' people who take the time to learn about your environment and business requirements and ambitions. + Simple pricing structure that flexes to accommodate our changing environment. + The availability of professional services (reasonably priced) means you aren't alone! + Plays well with others; API connectors between ContactSpace and ScalesForce are reliable and improve real time information management.
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