Countly
Review of Countly Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Countly
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Countly Features
Customer Reviews
See why people love Countly
Zeynep Meriç U.
Verified UserComputer Software · 51-200 employees
A very cost-effective and comprehensive analytics platform
Great to boost customer engagement and retention. Can seem complicated at times but their support is excellent and quick to respond.
- Push notifications and User profiles - These features have improved our customer engagement activities and boosted retention
- They also have a number of custom plugins which we add as per our teams' analytics requirements
- Much more cost-effective than going for a standardized solution from others, especially with the features that different teams can use
- Documentation is a bit complicated and can be easier
Paulius G.
Verified UserFinancial Services · 10000+ employees
Best platform available for on-premise mobile and web app analytics
It's been a fantastic solution and platform for our mobile and web applications. Provides important metrics and data we need to understand how apps are being used, helps use prioritise and see health of our features. Has an overwhelming amount of features available for on-premise access with full data ownership and control, something that is rare in current Cloud focused times. A significant noticeable characteristic of the company is their engaging enterprise customer support, which is always ready to help with questions and challenges, as well as inform about upcoming features.
- On-premise deployment option
- Significant amount of features, controls and options to customise the platform
- Push notifications management
- Raw data access and performant APIs
- Wide variety of analytics tools to work with data
- User profiling with custom attributes
- Privacy and compliance controls
- World class customer support and relationship management
Dashboards customisations Cross-app data overviews and data aggregation in graphs Upgrade process could be smoother and easier to automate
Switched From
The platform was very unintuitive to on-board the applications and include into light way approach of development workflow.
Why they chose it
"Countly had far more features, more intuitive UI, full API support and raw data access, as well as more competitive and adjustable pricing model for our needs."
Renan A.
Verified UserBanking · 10000+ employees
A good tool with pros that outweigh the cons
Verified reviewer
- Support is fast, attentive, professional, and available in different channels - Scalable & customizable in several aspects - GDPR compliant - Several plugins and SDK can support a wide range of use cases - Self host possibility (100% data ownership) - Effective in tracking the user journey
- The UI is unintuitive - Although it is a web and mobile analytics tool, it lacks omnichannel functionalities - The documentation can be hard to navigate through (specially from a business perspective) - You learn more from competitors` video tutorials than Countly`s - Automated reports are not optimal
James C.
Verified UserHospital & Health Care · 11-50 employees
Countly Analytics from a System Administrator's view.
Countly is our go to analytics software for our in-house custom mobile app solution. Overall the support staff and the co-founder Dr. Cetin have been very responsive to questions we've had regarding the functionality of the software.
- Overall from my perspective the product is easy to use and provides meaningful feedback with the emailed reports and customizable dashboards
- Another benefit is the ability to have clients log in and view their statistics
- Clients can view their analytics at any time day or night which is a real benefit to us
- Countly offers excellent support for the Enterprise version
- Their support staff often respond quickly and are patient addressing questions and concerns we have regarding the product and Countly's interaction with our custom mobile app software
- Although I have never personally had an issue with this upgrade process, the upgrade process does involve command line steps and execution of bash scripts that can sometimes take upwards of 15 minutes to complete
- The one issue I have with Countly is that if your Countly version is a few iterations older than the latest version, there is a time consuming and somewhat tedious process of upgrading to each prior version, rather than upgrading from your version directly to the latest version
David v.
Verified UserComputer Software · 2-10 employees
Counlty is the best App Analytics Product out there and the ONLY to provide User Profile tracking
Counlty is the best App analytics product out there and the ONLY to provide User Profile tracking. When our company went about trying to find the best App Analytics Product we tried every product available, free, cheap and expensive. We knew that we wanted to be able to track what every user does and when we found Countly there was no going back. The User Profiles function is a game changer, we can see exactly what every user is doing in our app. The Crash Analytics and Push Notifications are also great features Countly staff are amazing and their is always someone available on their Slack Team to assist. We and everyone we tell about it love Countly.
Free Open Source Version User Profile Tracking Crash Analytics Push Notifications Easy to impliment
Francesco B.
Verified UserInformation Technology and Services · 51-200 employees
It helps us to follow and onboard our customers
Our experience is positive and it really helps us to better undestand our user behaviours, calculate the ROI of our new features and improve the usability of our solution.
- We adopted Countly after a long software selection and we particularly appreciated it the following points: -Multiplaform: It allows to track iOS, Android and also Windows (most of competitors do not consider Windows as a "mobile" platform)
- -Multi App support: It allows us to track dedicated app with segregated data
- -Easy segmentation of users: the adoption of high level analisys tools is simple and fast
- -Easy instrumentation: We spent a reasonable amount of our development time to set it up
- -Scalable: We are growing and no bottlenecks yet
- -Good support: Countly staff is reactive and professional
It fits perfectly B2C use cases but not B2B ones and sometime browsing data or creating reports is not that easy
Murat D.
Verified UserComputer Software · 11-50 employees
Excellent detail in data and data-privacy focused
Perfect solution to get detailed customer and product data without worrying about data privacy issues thanks to their self-hosted option.
- The detail in Countly's data is great
- The drill and segmentation features make it easy to get the right data without the complications
- The feedback and user profiles features have been great to understand our customers in a lot of detail and shape the product to meet their expectations
Occasionally ran into event tracking issues, but nothing that a quick response from their customer support team didn't resolve
Mertkan E.
Verified UserBanking · 1001-5000 employees
Mertkan Elpeze
Verified reviewer
- Thanks to Countly, we can perform reporting and analytics processes quickly
- Administration panel should be simplified a little more
Verified Professional
Information Technology and Services · 51-200 employees
Comprehensive Analytics for our Mobile Apps
Thanks to Countly we finally have insights on how users are using our applications allowing us to improve the user experience and improve the retention.
- Possibility to track multiple Mobile and Web Apps, scale wit huge number of users, a lot of features useful to understand the behaviour of your users (Messaging, A-B Testing, remote config,
- )
- Support ist first class, they answer in no time
- Documentation could be better (e
- g
- use cases, tutorials), is not always easy to navigate it, but they are happy to answer to all your questions
merve ç.
Verified UserBanking · 1001-5000 employees
Happy with Countly
Verified reviewer
- user friendly, good customer service
- there are always some bugs in the application:)
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