CrowdChange
Review of CrowdChange Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About CrowdChange
CrowdChange Screenshots
CrowdChange Features
CrowdChange Integrations
Customer Reviews
See why people love CrowdChange
Amanda T.
Verified UserFund-Raising · 11-50 employees
A great no code online giving solution
Verified reviewer
- I love that designing forms and campaigns is point and click rather than hours of figuring out code
- Reports are easy to run and if I see something in the system that's not working or could be improved, the CrowdChange team is very responsive
- Changing registrant information after they've registered can be a bit tricky
Switched From
LO was very code heavy and our small office doesn't have a coding professional on hand to handle the more difficult email or form builds. It was also costing us a lot of money as an online gift processor after our marketing team moved emails to another program.
Leslie S.
Verified UserHospital & Health Care · 2-10 employees
Great Customer Service
Great customer service. The tool helped us to raise funds virtually and from new audiences.
- The customer service
- [sensitive content hidden] is quick to respond
- Most people find it easy to use and see their gift and giving history
- It doesn't really work with Raiser's Edge
- We can upload the data, but it is not integrated
- Finding what you are looking for in the back end is sometimes challenging
Switched From
The tool was not meeting our needs. They wanted individual pages
Why they chose it
"Ease of use. The ability to have personal pages and teams. To be honest, the decision was made before I started."
Sandrine B.
Verified UserNon-Profit Organization Management · 11-50 employees
I recommend this platform and support team!
Learning curve is a bit long but the quantity of options makes it worth it. I always feel like I can get all the help I need from the CrowdChange team. The platform updates this year were great!
Fast and helpful support (thanks [sensitive content hidden]), variety in fundraiser types and options, good customization, up to date UI, option for donators to cover the fees
French translations are getting better but still some mistakes, Offline Donation tab options are not customizable enough and it makes it troublesome for us
Jacqueline W.
Verified UserNon-Profit Organization Management · 201-500 employees
Amazing Customer Service
Verified reviewer
Good customer service, they get back to you within 24hrs and provides ideas/feedback on creating a fundraising page
- Not being able to call, sometimes it's faster
Sarah M.
Verified UserNon-Profit Organization Management · 2-10 employees
Live Like Lou - CrowdChange
We've had a great experience with CC. I think for me, I'm not super tech savvy so it's been a little bit of a learning curve for me to understand and utilize all of the bells and whistles. CC has been everything and more than what [sensitive content hidden] told us about when we signed on.
- I love Steffi
- And, [sensitive content hidden]
- I really appreciate being able to build a personal connection with the CC team
- They are a team that doesn't have to try to care, they just do
- Steffi is one of the most genuine and helpful people I've worked with in the nonprofit space
- CC has made our fundraising so much more streamlined and saved me literally HUNDREDS of hours
- Before CC, I had to create each fundraising page
- I don't have any significant complaints to share
Switched From
To make better use of our four-person team's time.
Meghan S.
Verified UserHigher Education · 1001-5000 employees
Fundraising Made Easy for College Students
Verified reviewer
- I most enjoy that CrowdChange is user friendly and used nationwide by college/universities and fraternity/sororities
- It allows our students to be accustomed to using this platform when they engage with our institution's fundraisers and their national organization (ie
- national sorority/fraternity)
- Additionally, I have found that the customer support provided by CrowdChange is phenonemal
- [sensitive content hidden] is our institution's contact and she is very responsive and is always able to guide myself and our students step by step on how to use a component of the platform that would best support our fundraising needs
- I find that CrowdChange is a great platform to use and have no complaints
Switched From
The previous platform we used was not user friendly for students and really did not allow student groups to use the platform in the way that they wanted to fundraise. Additionally, the fees taken from each transactions outweighed the benefit of using the platform.
Why they chose it
"Customer Support, user friendly platform, used by other colleges/universities and national organizations."
Janelle D.
Verified UserNon-Profit Organization Management · 11-50 employees
Great fundraising platform right 'out of the box'
So far, it has been great and we're so pleased with our decision to move to CrowdChange for all of our online fundraising solutions!
- So many things
- From our first demo call with [sensitive content hidden] to our first event launched was about two weeks - their team is agile and able to be responsive and move quickly
- They were willing to negotiate our price to find a solution that worked well for us
- [sensitive content hidden] provided us with great training, ongoing check-ins and quick turnarounds for any questions we had and after running our first P2P event through CrowdChange, we raised more money and had zero support requests from our donors
- The platform is easy to use and visually appealing
Some of the fields are not easy to find or intuitive to answer when setting up an event for the first time, but this is hardly an issue because their team has been so available and responsive anytime we have a question
Switched From
More features available, better use experience for our donors
Why they chose it
"Better price and ease of use; good customer service from the start; quick turnaround time"
Steve H.
Verified UserFund-Raising · 51-200 employees
Good product. Great support.
Like any new tool there is a learning curve. Many questions come up that weren't covered in training but the support team was always there to help.
- Customer support is excellent
- Well thought-thru design and functioning
- Limits on emailed invitations to register/donate
Why they chose it
"Felt better to use. Pricing. Anticipated support."
Olivia Y.
Verified UserNon-Profit Organization Management · Self-Employed
Greek Sing at the University of Kentucky
Everything has been so smooth! We have had so much help from [sensitive content hidden] getting our page set up, and she has been an incredible resource to us from the very beginning!
- I loved how easy it is for teams and individuals to use
- We are the University of Kentucky's largest Greek Life philanthropy event, Greek Sing, benefitting the Make-A-Wish Foundation
- It's so easy for each greek life chapter to track their fundraising and participate in each event through Crowd Change
- Nothing
- I absolutely love CrowdChange and we will certainly be using it for years in the future
- The only thing I would change would be adding an option to hide team's fundraising amounts, that way each team is only able to see their own amount raised
Thibault D.
Verified UserNon-Profit Organization Management · 51-200 employees
Crowdchange : Exceptional Platform and Unmatched Customer Support
Working with the Crowdchange team and platform is a pleasure!
- First of all, the interface is very clean, user friendly, and pleasant to interact with
- Not only for the administrator, but mostly for the donor and user
- However, the real game changer for Crowdchange is the customer support
- Our account managers are basically always available and willing to listen and help
- In our case, Crowdchange created features and made development updates to tailor the platform to all our needs, even the most niche ones
- As a mostly anglophone platform, some of the bilingual features were not entirely robust, especially for a francophone organization like us
- However, Crowdchange has shown a serious commitment to making the bilingual experience much better since we partnered with them, translating the full user guide, for example
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