Cytracom
Review of Cytracom Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Cytracom
Cytracom Screenshots
Cytracom Features
Cytracom Integrations
Customer Reviews
See why people love Cytracom
Brian W.
Verified UserInformation Technology and Services · 2-10 employees
Cytracom Desktop App is great for a mobile or remote workforce
The experience has been great. I think we've used support only twice in the last few years for actual issues. The rest was for MACs. Support has been fast, friendly and on point.
- The app is easy to use and intuitive
- I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers
- I would like it to provide integration with Zoom/Webex/Video conferencing
Why they chose it
"The lease for the equipment was included in the monthly cost, not an add-on. The company had a good reputation and sold through the channel only."
Bobby B.
Verified UserMaritime · 2-10 employees
Glad I learned about this company
He’s been excellent and have received tremendous customer support.
- Ease of changing settings, such as call routing and grouping
- They helped with setup and plug and play phones is terrific with multiple sites
I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new
Why they chose it
"Ring central seemed to be too big of a company that customer service scared me a little. Getting a clear answer on pricing and options was difficult. Comcast just sucks ass for pretty much everything..."
Verified Professional
Computer Networking · 2-10 employees
Partnership with Cytracom was painful
will not partner again with them
Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him
- its built by them on some own platform that i never got any demo
Why they chose it
"better support"
Bob G.
Verified UserInformation Technology and Services · 2-10 employees
Cytracom, support makes all the difference
We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that Cytracom supported the new devices fully. Again, it is the tech support and customer support that makes so much difference to our positive user experience. I know my customers will be taken care of in a professional and courteous manner.
- While the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest
- The product quality is feature rich and very good
- The people that answer your call and come to support you are the best
- Sorry, but I just haven't experienced any downside yet
Switched From
We were so frustrated with the poor support from Avaya. It shouldn't take weeks to solve a problem. This is our life blood here folks !
Why they chose it
"Price, product quality and the support we received setting up and customizing our system."
Samuel B.
Verified UserBusiness Supplies and Equipment · 11-50 employees
Cytracom is the Best Hosted VoIP service provider for MSPs and Customers
The best VoIP vendor for IT Service providers and customers. Superb local USA based sales, support, and services.
- Everything included in low monthly price, phones, service, etc
- Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring
- So easy anyone can do it
- What happed to complex job security
Switched From
Ease of configuration, ease of deployment, ease of billing.
Why they chose it
"Better service offering. Better support experience. Better billing experience."
Paul L.
Verified UserInformation Technology and Services · 2-10 employees
Business Voice that Just Works
Working with Cytracom has been an easy choice. The service is top-notch, the support and sales staff are friendly, knowledgable, and work to resolve any issues you have quickly, and the available features and services are beneficial to any business.
- Incredibly easy to set up, phones come from the company preconfigured for a plug-and-play experience
- The mobile app and desktop app make it easy to stay connected even away from the office
- The new Chrome plugin provides click-to-call support on any webpage or system, which is a huge benefit
- The call quality is clear and some of the best I have experiences with a VoIP system
- The dashboard for managing the PBX is easy to use, even for non-technical people
- The support with Cytracom is fantastic, with issues being resolved quickly
- I would like to see more integrations with RMM and CRM platforms
- The company has a great HubSpot integration, but not everyone uses that product
- More phone plan options, especially for areas that do not require a dedicated extension with mailbox and services would be appreciated
Switched From
Support, ease of use, hardware included, didn't have to manage my own server.
Art D.
Verified UserSecurity and Investigations · 2-10 employees
Even an alarm guy can use it
Using the service myself has allowed me to shunt a good deal of my less urgent phone calls to voice mail and completely eliminate the automated telemarketer calls. Because my business is 24/7 I desperately needed a way to filter phone traffic that didn't include an answering service. I also can't say enough good things about the support I and my clients receive from Cytracom from support out of Texas. Their partner program is the only way I would have ever offered VOIP to my clients!
- Because it's cloud managed and integral with a remote service I can troubleshoot and manage my client's services remotely, with notifications of failures being delivered to me even if the client's network or power fails
- Without these features my clients would have to call me to alert me of problems and then wait until I can schedule an appointment to restore service
- Security and communication are not luxury items for my clients, so I need to keep down time to an absolute minimum; this software allows me to deliver reliable services to my clients
- The main and plain make the phone ring configurations are a walk in the park
- Getting into the more complex configurations can be more challenging especially if you're not coming to this from the telecommunications industry and familiar with concepts and terminology
- Is having too many options a con for a particular software
- That's the best I can offer as something I don't like about the software
- Fortunately there's plenty of support from live techs based in CONUS to assist even a noob like me
Switched From
Magic Jack didn't offer the features I needed, and their support was abysmal. I'd been a client theirs for over a decade, but they couldn't resist making porting out my telephone number unnecessarily difficult. I wound up having to pay for an additional year's service in so I didn't lose my main business telephone number because they hindered the port.
Why they chose it
"Verizon wanted a multiple year contract, Cytracom was willing to earn my business every month. When a company is confident enough that you'll stay from month to month that's a good indication they won't treat you poorly. Magic Jack had already burned me in previous years by billing me extra for a vanity number that support couldn't explain what was spelled out in the number."
David L.
Verified UserInformation Technology and Services · 2-10 employees
Great Product, Service, & Support
Overall our experience has been great. They really do listen to their users and they have actively been implementing feature requests to help make the product even better.
- I really like the integrations they have with the software platforms we use
- I can get caller information to pull from our application right when a call come in from a client
- We are quickly able to see any relevant information we might need
- When we first started using Cytracom the apps did have some issues with notifications, especially the mobile app
- I do give props to them though as they have listened to their customers and they have been working to fix these issues
Switched From
Needed a company that was US based and could easily help out with any account or technical issues without having to jump through hoops just to get support.
Why they chose it
"They are fully US based and are very responsive and also had direct integration with our main application."
Brian A.
Verified UserInformation Technology and Services · 2-10 employees
Put's the power back in the hands of the client
100% great. They treat us as if we are their only client, even though we are pretty small.
- The client has complete control over their PBX, if they want it
- Or they can have Support handle it, or their MSP handle it, or any mix of the 3
- Pricing the product for the client could not be simpler, basically point and click
- Online training videos
- They are pretty rigid on pricing
- Sometimes a tough sell against some of the big national providers
- Wireless handsets in need of a major update
Why they chose it
"Cytracom really embodies "KISS". This is good for us as a provider as well as for the end user."
Tom K.
Verified UserInformation Technology and Services · Self-Employed
Cytracom
Cytracom has helped my build recurring monthly revenue. The fact that they are channel only puts my mind at ease that they will not "steal" my customers like some other channel programs.
- I like the ease of use and administration
- The feature set that Cytracom offers is greatly beneficial to my business and how I use my phones
- So far I don't have a least favorite feature
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