Dashly
Review of Dashly Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Dashly
Dashly Screenshots
Dashly Features
Dashly Integrations
Customer Reviews
See why people love Dashly
Stefan G.
Verified UserInternet · 2-10 employees
Top-notch conversational marketing platform
Verified reviewer
- Dashly is a so-called "conversational marketing platform" that comes with chatbots to provide top-notch support (it's almost impossible for us as a small business to provide 24/7 support
- This is how we get some rest
- ), pop-ups to grow your email list, a knowledge base, email marketing automation and more
- Getting set up was fairly straightforward, thanks to the starter guide and a playbook with leadbot templates, triggered message templates and video tutorials, as well as a knowledge base
- Unlike some of its competitors, Dashly stands out for its simple and clean interface
- The knowledgebase design definitely needs some more love
- Also I'm not a huge fan of the thin line icons in the backend
Why they chose it
"We chose Dashly for its ease of use, value for money and clean user interface."
Seth G.
Verified UserLegal Services · 2-10 employees
Best priced and easy to use
I have connected with Dashly support via the chat widget from within the account and they have always responded within 24 hours. I also felt that they genuinely care about ensuring my account is properly set up and I have a good experience with the software.
- The most important Dashly feature for me is the ability to use my own brand
- The emails come from my own domain, there is no Dashly branding
- The best Dashly feature in my opinion is the ability to view all messages in one location and know all the necessary details about each lead
- You can then follow up with each lead via email and they can see a history of their interaction/messages when they visit the website again
- Having a great-looking website is not enough, you'll need something like Dashly to perform that necessary little push to get website visitors to engage
- Dashly is very easy to use
- They have an easy to understand articles and videos explaining how to use the features
- I have used some other apps similar to Dashly in the past and felt that a technical background was needed to fully make use of each feature being offered, but Dashly is so user-friendly
- I wish there was an ability to use multiple email domains
- The chatbots can be used on multiple websites but I think we are only allowed to use one email domain when sending a copy of the conversation to a lead
Switched From
11Sight is great for on-the-spot discussions with leads but it has no chatbot feature.
Why they chose it
"Intercom is too expensive."
Iliya A.
Verified UserMarketing and Advertising · 2-10 employees
If you get 1 account with extra pay for 3 more leadbots, you may find that only 1 is useful
Good support and easy development process but with great limitations
- The straightforward bot development process
- Not only do the bots not support some basic features (like resetting the bot or calling the client by name when provided and I found about 10 more), but if for example you pay for 3 additional bots then they have to have the same name and avatar which makes them non-functional for different purposes and sites
- (It's like having only 1 bot and its clone brothers)
- If you really want 3 completely different bots you have to pay for 3 different accounts (admin / site)
Why they chose it
"easy development process"
Mark T.
Verified UserMarketing and Advertising · 2-10 employees
Ideal cat solution! A very good alternative to the current giants.
Verified reviewer
- I am a small business owner and I am always looking for solutions which will make my life easier
- I recently discovered Dashly and I am simply amazed by the variety of options that they offer
- Dashly is an amazing tool that not only saves my time, but also allows me to increase sales in my online shops
- The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat
- What's more, it also allows me to reach out via email to customers who have left the site without making a purchase
- All in all, I now feel that I have more control over the transactions made in my shop and, above all, I can quickly help customers find what they need
- I definitely recommend it
Tariffs are quite complicated and it took me some time to understand how lifetime plans add up to monthly subscriptions, and which of the plans they offer will suit my needs
Switched From
Tidio would not optimise the user experience so perfectly.
Michael D.
Verified UserGambling & Casinos · 2-10 employees
All-In-One solution for communication with customers on different channels
We needed an integrated solution for communication with potential customers and marketing. That's what Dashly aims to provide.
- We use Dashly to create new leads
- Triggered chat messages and marketing popups are shown based on visitor behavior on our website
- Additionally, we offer customers support with our support chat bot and knowledge base articles when our team is offline
- We would like to get more insight in what visitors are doing on our website
- This will help us to target potential leads better
Switched From
With Dashly, we don't need three different SaaS' anymore.
Why they chose it
"Dashly is cheaper than Intercom but is similarly feature-rich."
Mark T.
Verified UserConstruction · 2-10 employees
Amazing all-in-one solution for lead nurturing and customer support!
Verified reviewer
- I love how easy is was to get up and running
- Just install the code on my site and BOOM, I was able to start accepting new chats
- Also I love how sales and support team can collaborate
- The Dashly support team was also super responsive and helpful
There are a few minor bugs that caused me to reach out to their support team, but they were able to resolve them quickly
Switched From
The biggest issue was cost. We were spending $500+ each month for even just some of the basic features that now Dashly has replaced.
Why they chose it
"The value, relative to the cost."
Vanessa D.
Verified UserEducation Management · 11-50 employees
Robust Lead Generation and Customer Engagement on your website
Verified reviewer
- User-friendly platform and clean UI with lots of features to easily engage with visitors on your website
- The ability to customize the chatbot to work for your business's specific needs and requirements
- I would like the ability to integrate the welcome bot without purchasing as an add-on
- Limited number of leadbots and triggered messages per plan
Switched From
More price effective and more robust features available
Why they chose it
"I choose Dashly over Tidio because of the robust features it offers."
Dmitry C.
Verified UserMarketing and Advertising · 51-200 employees
Dashly helps to convert more leads and warm them up for the Sales team. Good alternative to Intercom
I am responsible for lead generation at Belkins. My goal is to provide our sales team the hottest and qualified leads. When we launched Belkins website and started paid ads we need to convert the new traffic into leads. We used Intercom before. When I tried to test my ideas on how to capture the leads - I realized that I need to wait for my dev team for advanced setting. Here Dashly came in. It has the tool to map the events for triggered messages. So no code skills required. Dashly helped to convert the new visitors from paid ads into leads. It Tracks the behavior of every visitor and sends triggered pop-ups to the “hottest” people that are ready to leave email and try Belkins services.
- It fully covered all the jobs that Intercom did for us
- And it is more affordable
- It seems that their support team 24/7 here - they are ready to help and assist you in making your ideas live
- We have a one-page application website
- It took some time to set up tracking on it
- I suppose it is more about our complex way to improve our SEO
- One page apps are not widespread and again Dashly team helped us to cover this issue
Switched From
The intercom was a “nice to have” product. I could not make my ideas on capturing leads happen with it. It needs a dev team to do the advanced settings. After 2 weeks with no success, we decided to look for an alternative.
Ivan A.
Verified UserComputer Software · 2-10 employees
Excellent for communicating with clients.
So far my experience is very positive, I keep implementing and the support team is very helpful and always available
- The possibility of creating direct communication with my clients, as well as managing marketing and creating chatbots for faster communication seems fantastic to me
- The design is impressive and clean
I would love to have a script that connects to the data in my SaaS system to better manage my users' subscriptions, other than that I think overall dashly is great
Switched From
Intercom is good but excessively expensive and has many features that confuse a common user, Dashly has a good price, is friendly, functional and stable
Why they chose it
"Dashly has a better offer and its features and integrations are very good"
Francisco O.
Verified UserMarketing and Advertising · 2-10 employees
Friendly UX/UI and great support team
The Conversations/Chat section work flawless, the support team at any time, even Sundays (Team did that) working for me, helping me with the setup and integrations. All experience good from the very beginning.
- Feature rich focus on Ecommerce, integrations for that area work great
- (Woocommerce, etc) Central Data at hand with customer (Lead cards) Powerful API for integrations
- Qualification of leads via chat do not allow name capture, probably this is the only cons that I have found
- You must have authentication in place to prevent multiple site visitors count
Why they chose it
"Features and personalisation options are endless, that is superior even at what you can do with other competitors. Definitively worth a try if you have a Saas and need a solution for lead generation and customer support."
Dashly
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.