Device42

Review of Device42 Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About Device42

Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management. The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository. Device42’s password management module enables organizations to store and manage passwords in a centralized location. The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations.

Device42 Screenshots

Device42 Features

Features of Device42
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Maintenance Management
Procurement Management
Supplier Management
Support Ticket Management
Access Controls/Permissions

Device42 Integrations

ServiceNow logo
ServiceNow
Chef Enterprise Automation Stack logo
Chef Enterprise Automation Stack
Zendesk Suite logo
Zendesk Suite
Confluence logo
Confluence
Jira logo
Jira
Zapier logo
Zapier

Customer Reviews

See why people love Device42

5 Star
70%
4 Star
30%
3 Star
0%
2 Star
0%
1 Star
0%
Geraldo M.

Geraldo M.

Verified User

Financial Services · 1001-5000 employees

Used daily for less than 2 years
Dec 22, 2025

Device42 give you great insights and control over your infrastruccture.

From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org.

What they liked

It's easy to set-up and get up-and-running in days with a close-to-perfect coverage

Room for improvement

It can be overwhelming for some folks, but the customer success team is great in covering that

Switched From

Automation needs.

Verified Professional

Education Management · 1001-5000 employees

Used daily for more than 2 years
Dec 22, 2025

D42 is a comprehensive and well developed small market solution

Very positive. We like the product so much that while the enterprise has selected another vendor for CMDB, we continue to use it internally for Server and Network-based CMDB, data center mapping, and rack elevations.

What they liked
  • Easy installation, configuration, and ongoing management
Room for improvement
  • modular licensing for various components
Why they chose it

"Cost overall. API functionality. Elevations and mapping features."

Andreas Z.

Verified User

Information Technology and Services · 1001-5000 employees

Used daily for less than 2 years
Dec 22, 2025

Good IPAM Solution

We gained following efforts : - global IPAM solutions - active IP usability tracking (ping Sweep) - Service Now Integration (REST Integration) - Single Source of truth for network items

What they liked
  • We use this tool as global IPAM solution also for automated processes and its working very good
  • API is clearly documented and support is always willing to help
Room for improvement
  • Some usability concepts are not so common as compared to other IPAM products (e
  • g
  • Bluecat), which needs more time to get familiar with the concept (e
  • g
  • subnet move, split, merge)
  • But support is always open for guidance and feature requests

Verified Professional

Financial Services · 51-200 employees

Used daily for more than 2 years
Dec 22, 2025

One of the best DCIM platforms out there with an API that allows great possibilities

This has become a tool to nearly everyone in the organization. It has allowed us to keep track of a very dynamic environment and ultimately improved user workflows. These types of benefits improve our quality of work and allow us to save time in many ways for other aspects of our business.

What they liked
  • One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements
  • Device42 also offers a one-stop-shop for all things DCIM, a robust IPAM, Password management, and additional add-ons such as power monitoring that has ultimately helped improve our workflow and organizational capabilities
  • Their auto-discovery tools are quite in-depth at pulling information from our devices
Room for improvement
  • With all software, there will be bugs and issues to workout, but Device42's willingness to tackle and improve upon their platform constantly is what keeps us coming back
  • Auto-discovery can be difficult to implement depending on the complexity of the environment but the addition of remote collectors has definitely helped

Verified Professional

Telecommunications · 51-200 employees

Used weekly for less than 2 years
Dec 22, 2025

Easy to access, easy to use - means network documentation stays up to date.

The software helps us keep track of our off-site colocations. We can track rack information, including what devices are where, power loads, and physical connectivity to each device and through patch panels.

What they liked
  • Having information about our remote rack space documented and easily accessible has been a boon, especially when we need to request 3rd party remote hand to make simple changes for us
  • I think last month we needed a small change, and I was able to pull out Device42 and follow a set of cables through 2 patch panels in order to provide precise instructions on cable changes I wanted completed by the technician providing the remote hands
Room for improvement
  • We are currently primarily using Device42 to track remote sites on how things are situated in racks and how everything is interconnected at the site
  • One thing I feel they could improve for the future is the extraction of physical connectivity information from their software
  • I would love to be able to see a full holistic view of the physical interconnections throughout one room, or a building
  • At the moment its easy to bring up interconnections on a single device, or a single rack, but nothing on a grander scale
  • I've spoken with support and they said they'll mention this to development to see if this is on the road map

Verified Professional

Oil & Energy · 1001-5000 employees

Used daily for less than 2 years
May 28, 2026

Best value DCIM with open API. Solid customer support.

Oil & Energy

What they liked
  • For us, Device42 is really one of the best data center infrastructure management platform out there in terms of flexibility
  • It’s extensive RESTful API offers wonderful possibilities and has allowed us to integrate into our internal systems as well as a number of other areas in our organization including VMware vRealize Automation It’s a highly accessible inventory and asset management application that offers a lot of functionality with minimal hassle and a reasonable cost
  • And the best part is it just keeps getting better with every iteration
Room for improvement
  • At the moment, bringing up connections on a single device or rack can be done easily without a hitch, but we’d like to see more of it in a much larger scale
  • Their customer support has been really good though in addressing all other issues and they promised to get back to us if this gets included in development

Verified Professional

Financial Services · 501-1000 employees

Used daily for more than 2 years
May 28, 2026

Excellent support, solid platform with a real future in the DCIM World

Financial Services

What they liked
  • I have used several of the DCIM offerings out there nowAn excellent tool for those users tired of being stuck within the confines of a closed off product
  • The flexibility Device42 offers their customers is hands down the best in the market
  • With the offering of an API, we have been able to integrate Device42 into numerous areas of our company, and internal systems
  • If your tired of closed systems that require tons of support, or those that can nickle and dime to with add-on features
  • then Device42 is for you
  • See something missing, simply present it to them, as their DEV team works directly with the customers to help them get what they need

Verified Professional

Publishing · 1001-5000 employees

Used daily for less than 6 months
May 28, 2026

Robust product and amazing supprt

Publishing

What they liked
  • The flexibility of the product overall
  • It's ability to integrate with so many other products through it's open API was a key reason for purchase
  • I love the ability to make mass changes to devices by exporting the data out to a spreadsheet format and re-importing versus having to touch each device individually
Room for improvement
  • There are a few limitations to the current version of the product but support has been wonderful to deal with and they truly listen to their customers requests for future functionality
  • We are still learning the product so I can't speak on all functions as of yet
  • Building single scan jobs to encompass, SNMP v2/3 as well as SSH would be great versus having to build 3 different scans for the same subnet space
  • I'd like to see IPAM show all IP addresses for a particular subnet showing both used and unused IP's
  • Currently it will just show you used so you need to scan through and look for a break in the sequence versus looking for an IP with a green bubble showing it's available
  • These are small Cons and definitely not a show stopper for us
  • Just nice to haves
Jeff C.

Jeff C.

Verified User

Real Estate · 201-500 employees

Used daily for less than 2 years
May 28, 2026

Great ITIL Software

It has improved our level of service and support to our end users because of the ease of finding information quickly.

What they liked
  • One of the most comprehensive software packages I have used to track IP's, inventory, network and server information
  • Great search capabilities
Room for improvement
  • It took a little bit of a learning curve to figure out the best way to enter my data
  • Once I got that down it was OK

Ernest W.

Verified User

Leisure, Travel & Tourism · 5001-10000 employees

Used daily for more than 2 years
May 28, 2026

Best Find in a while!

Great experience and would recommend to anyone in need of asset tracking.

What they liked

Easy to use, if you need a feature just request it and they usually get right to it, and customer support very responsive

Room for improvement
  • Had to build new VM for upgrade
  • This took some time, and a little help from CS, i had to go to a certain version, then upgrade to the new, a little confusing

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