DirectLine
Review of DirectLine Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About DirectLine
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DirectLine Features
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Customer Reviews
See why people love DirectLine
Denise K.
Verified UserWe are a College campus using DirectLine since 2012. The Mobile app in 2017.
Used daily for more than 2 years
- Megamation has been able to customize DirectLine for our situation
- We've been able to set up On-Demand inspections that will create a work order if a deficiency is found
- Great for dorm room and mechanical equipment inspections
- Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone)
- The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field
- I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have
- Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us
- It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system
Bryan C.
Verified UserReview - Elkay Mfg
The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.
- Program is very simple the learn and use
- I have setup new plants / users in as little as 3 months time
- Most users report the program being simple to use with a short learning curve
- Customer support is helpful and available via phone or online 'shadowing' which also helps users with training
- Most of my requests for customization have been completed with little or no charge in a very short time
- Administration of the program is very easy
- I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine
- We don't own anything so there is no hardware to maintain and upgrade over time
- We don't need to maintain the software either as maintenance is included in the annual service agreement
- This reduces the burden on our IT staff
- As a large user the cost approaches that of a purchased system especially when looking at the cost over several years
- The system is a stand alone installation and is not integrated with our ERP software
- This has made it difficult to use the pruchasing and inventory modules available in the program
- System does not currently give us the ability to query all of our plants at once
- We have to run multiple reports and merge the data
- Limited availability of KPIs or visual reporting
- Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly
Terry M.
Verified UserHospital & Health Care · 201-500 employees
Megamation - a great resource to us, we use it primarily for Work Orders, Equipment inventory and PM
tracking work orders, tracking equipment repairs, prompts for Preventative Maintenance, daily, weekly , monthly.
Ease of use and customer support, the Megamation staff are always proactive they call us regularly to see if there is anything we need, whenever we have a question they are always prompt and helpful
- I have no complaints, we only use a small portion of Megamation's capabilities, I'd like the font to be larger
- Other than that I am a very happy user
Frank S.
Verified UserElectrical/ Electronic Manufacturing · 201-500 employees
Great software and support. They are always willing (and able!) to work with you, whether its a problem or enhancements.
We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since. I recommend Megamation without reservation; try it.
- This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it
- Support is outstanding
- Where they really shine is; As our business needs change, they listen and respond accordingly
- This isn't something you find elsewhere
- It has features we haven't yet even used, but plan to as we grow
- Not much not to like
- Online documentation is at times, vague or not current
- But, all you need to do is give them a call to clear something up
Rob M.
Verified UserHospital & Health Care · 501-1000 employees
Great Customer / Tech support
Hospital & Health Care
- I like that it is a program for creating work orders and not a different program that has this feature added to it
- I like the work order console concept and how it presents your WOs to you, arranged how you like it
- I like having multiple windows open while I am working on different things
- The team behind this program is very very helpful
- They are always willing to help and teach, regardless of the issues
- This is the best part of the program
- I am the go-to guy in the shop for this stuff
- I am learning it as I go with the help of the support team
- When I first started to use the program as a user it fount it was a little clumsy
- Not being able to "double click" on the description of the work order to open it
- Having to close the "View work order" screen and open and "Close work order" screen to close it when the work order was done
- Opening multiple windows and navigating through them was not something that came easily, but now that I know its obvious
- This program is great and can do lots but for the person who turns the wrench it can be a little too much for what they need it to be, for now
Joan S.
Verified UserFacilities Services · 201-500 employees
CTB, Inc., Maintenance Clerk Megamation Review
Megamation DirectLine has been easy to pick up and run with. On the rare occasion that I need help the Customer Service Tech team has never failed to have me back up and running in a very short time frame.
- I can't say enough about the Technical Support Team
- They are very knowledgeable, polite and always willing to help
- I also like that it is a lease product
- To keep a good customer base requires satisfied customers
- Good concept
Occasionally we need to have a special request done by a programmer, but, there again, this company make it as smooth as possible
David T.
Verified UserSaralee Lips Reveiw
Highly recommend, Great tool, user friendly, great tech support always will to change and modify application to meet our needs. I use this tool everyday for maintenance work flow management, inventory tracking and purchasing. I have worked industrial maintenance for 25 years and by far this is the best CMMS tool I have used.
- Module based application Total inventory control; able to link inventory to equipment and assets, also able to issue inventory to work orders
- Purchasing Module, able to generate purchase orders (auto reorder) based on min max levels pm and work order interface, able to attach Microsoft word and excel docs to work orders and pm's
- Maintenance shift log, maintenance personnel are able to document work completed on there log approved by there supervisor
- (Great function) Maintenance KPI (KEY PROFORMACE INDICATERS) the system auto tracks KPI on a work order console dash board, Great function able to drill down to specific Equipment and people
- The following are some we track
- 1
- Time planned 2
- Time scheduled 3
- Time documented 4
- Inventory turn 5
- PM Completion 6
- % Maintenance down time
- This alone has pushed our TPM (total productive Maintenance) Program ahead
- I have no complaints, most maintenance organization only use 30% of there CMMS
- We use 95% of our system and have problems that are not addressed immediately
Joe B.
Verified UserGovernment Administration · 201-500 employees
Megamation Directline CMMS
The Customer service is world class, Training either onsite or remotely is accomplished very well and at minimal cost
Ease of use and ability to customize reports, the inventory module is set up well, KPI reports are very customization friendly for predictive maintenance planning
Photo inclusion is a bit clunky and difficult to utilize smoothly, cost per module is initially a selling point but as the system is setup it would be better to have all modules available
Pamela T.
Verified UserPackaging and Containers · 51-200 employees
Love the support staff. Always an answer quickly. I can't say I've ever been disappointed.
Organization, history, tracking.....list is long.
- The software is suited to best fit the needs of my company
- As we grow this software grows with it
- When we first started the set up it was with a second facility in mind
- The only thing that needs improvement is the reporting
- Its very general
- It is easy but I'd like to have my weekly reporting export directly into a chart set up
- Maybe better training
Rick B.
Verified UserCBU MegaMation Implementation
Over the past 5 years I would estimate that I have recommended MegaMation to 50 organizations. The highest recommendation that I can reference is that the use of MegaMation was a condition of my accepting the position that I am in now.
- This is my second launch of MegaMation in a facilities application
- The previous instance was in a hospital setting and it went smoothly as well
- Both applications were customized to meet my specific needs and this is an evolving process; not just an initial start-up service
- Often they have had a better idea about how to meet my specific requests, sometimes in ways I hadn't even considered, and other times we've both had to go back to the drawing board
- The outcome is always consistent though, we always get what we need
- In both places that I have used MegaMation, it is hard for the IT people and Privacy people to wrap their heads around the concept of off-site servers and not "buying" the software
- The best analogy one can use is that we all use on-line banking with our personal information out there in an off-site server and we don't own the software
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