Donor Driven
Review of Donor Driven Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Donor Driven
Donor Driven Screenshots
Donor Driven Features
Donor Driven Integrations
Customer Reviews
See why people love Donor Driven
Kimberley W.
Verified UserNon-Profit Organization Management · 11-50 employees
Exceptional Support and Service
More than anything else, we appreciate the exceptional support and service provided by the Lifeline Design team.
- The software is user-friendly
- It has been custom-designed to meet the unique needs of Habitat for Humanity Ontario Gateway North and yet the complexities are not evident in use
- The design is intuitive, streamlined
- Implementation of the software was more involved than we thought it would be and therefore took more time than we had planned
- Although there were a number of small glitches to work through, Lifeline Design was fast to respond to our concerns and enjoyable to work with as we made the necessary tweaks
Why they chose it
"We chose Donor Engine in order to ensure that we would have the after-sales support and development we knew we would need. No regrets!"
Michelle B.
Verified UserNon-Profit Organization Management · 11-50 employees
Donor Driven Review
The experience with donor engine so far has been great. Most importantly they are open to listening how we as the end user are using the product and then impletmented updates and upgrades to enhance the system. The customer service has been wonderful and they have been very responsive. We are still learning and working out how best to utilize certain features but overall it has been a great experience.
- Ease of use and that it is fairly intuitive
- We are a work in progress but the Team at Donor Driven has been great to work with
- Still learning how to do a lot in the System
- We have some data clean up to do from our old system
- Right now and I know it is an upgrade that is coming is the ability to email directly from the system
Switched From
No customer Service and lack of overall training to use the product.
Why they chose it
"The promise of the customer service and support was a main criteria for us. I have personally have worked with Blackbaud Raiser's Edge and like their platform but the price was far to expensive and being a smaller charity I knew we would not get the kind of support we needed. Donor Driven has been very responsive and helpful and for an oranization of our size this is important as we do not have in-house IT."
Ariane T.
Verified UserNon-Profit Organization Management · 2-10 employees
Donor Engine - Only small bugs but overall very good
It has been a very good tool and any issues are resolved quickly.
- the interface is user friendly and straight forward
There are small inconsistencies and issues that make it slightly annoying, but overall they are a minor problem
Fran D.
Verified UserNon-Profit Organization Management · 51-200 employees
Awesome piece of software, amazing support!
We were attempting to pull in all aspects of our 3 existing donation & volunteer systems into one platform. We have successfully pulled together 2 of the 3 programs thanks to Donor Engine with one more to go in the future!
- The software is very user friendly, we ran into some issues with pulling in our legacy data because it was in a very old desktop versioned program
- The staff at Donor Engine, were super helpful, very patient, they went above and beyond to help us pull and view our data the way we wanted it to into their software
- The developers were always very receptive to our recommendations on what would make the software better and added new features based on our feedback
- If you have the need for a database they are definitely the software to go to
- We had a lot of issues pulling in our legacy data but that was only because our system was almost 10 yrs old that we were pulling it in from
- The staff at Donor Engine were very diligent and helpful in supporting us through this
Why they chose it
"We chose Donor Engine as it offered more of the options and features that we were looking for and the pricing while not the lowest we looked at was very reasonable for what we would be getting."
Heather A.
Verified UserReligious Institutions · 2-10 employees
Donor Engine Review
As mentioned earlier, we have saved countless hours of manual entry with Donor Engine. Our old database required manual entry of all credit card, paypal, cash/cheque, and EFT transactions. With Donor Engine, all of this is automated and works very well. We were the first charity to use Donor Engine and over the past 2 years there have been so many improvements and upgrades that it does not even look like the same system any longer. All transitions from one database program to another are challenging but I feel confident that any new charities would experience far fewer issue than we did. If there is anything about Donor Engine that is not working (or just not working for us) or that we would like to have changed/upgraded or amended, our rep is very eager to help and is happy to hear feedback that can improve their system for all clients.
- The best thing about Donor Engine, for us, is the way that it can interface with other programs ie our website, our gateway for processing credit cards, and websites like PayPal
- All of this information is automatically updated in Donor Engine and has saved us, literally, countless hours in manual entry
- This question is difficult to answer because there is nothing about Donor Engine that I do not like
- If something happens to come up we contact our rep immediately and he gets things sorted out and we no longer have an issue
Patty Z.
Verified UserNon-Profit Organization Management · 2-10 employees
All in One CRM
Now that we are fully integrated we are enjoying all the aspects of this system: event registration, membership tracking, marketing and emailing our constituents and of course a donor database. All features are in this one product, which has made it cost effective as well as efficient. Customer service is amazing with very fast response time
- We are a unique non-profit
- We are a member organization that also holds fundraising events for our grant-making functions
- We have a medium sized database, but we were not tracking donations efficiently
- We found everything we needed to solve not only our DB issues, but also an all in one hub for almost everything that we do
- Loved the customization that we could have with this product
- The developers never said no to any request that we made
- It is easy to use and improvements keep coming
The integration had more than its share of issues, but mostly because we came from an archaic system, we were new to the CRM world and we have many users that need to pull out different modules for their use
Colleen W.
Verified UserNon-Profit Organization Management · 2-10 employees
Donor Engine
Using it five days a week for 40 hours it is hard to define the details because of my comfort with it. It is as close to reliable as technology can be. I think it is a great product, and the company puts a tremendous effort into addressing any hiccups and in continuing to enhance the features and benefits.
- It is easy to navigate
- It is well thought out and provides a lot of features to capture beneficial information and to process ministry donations
- It is an ongoing/developing program that improves its features and benefits which is great
Not everything is fully activated but it is a process and important needs are met from my vantage point and use
Chris (Christopher) d.
Verified UserBanking · 2-10 employees
Donor Engine did it all
It gained us efficiency and therefore allow us to focus on our business and utilize resources to improve our non-profit.
- Comprehensive for each situation and does everything
Our database wasn’t the best and the transfer of data took longer, but not really an issue with Donor Engine
Meg B.
Verified UserReligious Institutions · 11-50 employees
Donor Engine best choice for a non profit software
With Donor Engine, we have been able to recognize errors we had made to our data in the past and we are able to clean it up easier, thus reducing our records significantly and gathering more relevant data on our constituents. The rep also have been able to share best practices with us to use the database to our fullest potential. While, we are still navigating using a new system, we are incorporating additional ways to to connect to our constituents . Ultimately we are increasing our donor giving and donor retention.
- We switched from another donor software to Donor Engine earlier this year
- By far we have been very impressed with the ease of use and the incredible customer support
- The Development Team is easily accessible and has gone above and beyond to add items that are specific to our organization
- The team have also helped us streamline some of our old procedures and create new ones
- We have been using the software for just about 6 months and have had a few items that were not available at first; however, the company is growing quickly and adding new options each day
- If there is an option not available, they work with us to make it happen with a quick turnaround
Brian H.
Verified UserNon-Profit Organization Management · 2-10 employees
Next Level Non-Profit
The benefits have been multiplying through the entire process. The entire Donor engine team is remarkable to work with. The ability to create and customize and eliminate any barriers to succeed. Fast and professional communication always. The Donor Engine team is looking out for their clients and constantly improving on every level for the benefit of the greater good. We love working with them.
- The customization to our event in every way
- The ability the navigate in every area of our organization from one custom dashboard
No dislikes, learning curve is always something we will face with new and improved software
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