Esper
Review of Esper Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Esper
Esper Screenshots
Esper Features
Esper Integrations
Customer Reviews
See why people love Esper
Hillel G.
Verified UserHospital & Health Care · 51-200 employees
Great MDM tool
Its been pretty good overall it def helps with getting inormation from a device and tracking it down if we need to.
The ability to remote control once unlocked is a crucial feature and once the backend is set up, onboarding is very easy
- I wish there was more features without user approval
- Also smaller features thag arent supported with the launcher such as hotspot and screen recording dont work once esper is installed
Why they chose it
"Remote control feature is better than competitors"
Jeremy S.
Verified UserResearch · 11-50 employees
Esper is Epic
Verified reviewer
- Esper’s Mobile Device Management (MDM) software stands out in a crowded market, outshining competitors with its exceptional ease of use and seamless deployment across numerous devices
- It was remarkably straightforward to navigate through the software’s features and efficiently implement it on a large scale, making the initial phase of device management a breeze
- The ease with which the system can be deployed to a plethora of devices is truly unmatched, illustrating that when it comes to practical functionality, no other competitor does it better
- It used to take an hour to setup and deploy a single device
- With Esper I could setup well over a hundred devices in 20 minutes
- My mind was blown
- The pricing structure of Esper leaves room for improvement, particularly when considering the scaling of operations from a few hundred to a couple of thousand devices
- This concern was voiced during the pilot trial, yet the response has been lackluster
- Additionally, after committing to a year-long contract, there was a noticeable decline in customer service responsiveness, leaving questions and concerns unaddressed
- The lack of follow-up from the sales representative, especially after significant financial commitments were made, added a layer of disappointment to the experience
- This has led to uncertainty about continuing with Esper, with considerations for developing an in-house solution due to the gaps in customer engagement and the need for more competitive pricing packages
- And what about new innovative features
- I think we could do better here
Matthew B.
Verified UserElectrical/ Electronic Manufacturing · 11-50 employees
Esper
Esper makes the setup and support of our (Android) devices much easier.
- When I discovered Esper, I was manually setting up our devices, one device at a time
- No matter the steps I took, I could never seem to get two devices to setup the the same exact way
- One of the biggest benefits that I have found with Esper is the ability to setup a provisioning template so that every tablet is setup the same way, every time
- I can also setup multiple devices at the same time without having to keep up with what step I was one for each of the devices
- When the pandemic took much of the office work force to remote, I also needed a way to support our users using devices as part of their daily activities
- Esper gave me a way to access the device and use it remotely, being able to see what the user saw, but also being able to interact with the device
- This feature has greatly improved my ability to support these devices
- I do wish the messaging feature in Esper worked better
- As of right now, it is clunky and confusing to use
- Also, with Esper having an API available, I wish that that would develop it for Zapier (and other Cloud API companies) to give admins a way to further integrate Esper with other applications
Alexander M.
Verified UserBusiness Supplies and Equipment · 11-50 employees
Esper is Amazing
I'm able to fix all technical support errors or bad experiences our clients have, people is still oldschool, so with remove viewer we can do everything with them and guide them too
Since we work with many deivces and we need to keep track of them, their software update, applications management and everything else that involves control of it became so easy to do while using esper and their management tools
- Probably more alerts that are triger by erros on the app
Why they chose it
"Because I read the reviews and everything matched with what I was looking"
Madhan V.
Verified UserCommercial Real Estate · 201-500 employees
Esper
Quick and Good response for the support team.
It is easy to configure the device and easy to access and monitor the device data
- Required the data of all the devices battery status on monthly basis
Giovanni R.
Verified UserRestaurants · 51-200 employees
Rushable INC.
Overall we are satisfied with esper, having control of our customers tablet help us provide better customer service.
We like being able to connect to our customers tablets to help guide them on the usage and correct mistakes they might come across
A feature we would like is being able to always change between administrator and user on the tablet
Rodolfo P.
Verified UserInformation Technology and Services · 11-50 employees
Helps Keeps control of the devices
Its been key to aour proyect, cause we can control devices cuantity and functionability
- We can keep track of where are the divices, control whats aps the devices have or not
- Know haw many are online to maintain devices funtionality
- In some android versions its hard to keep control
Why they chose it
"because you have a daschborad where tou can see conection and the remote management"
David E.
Verified UserInformation Technology and Services · 51-200 employees
Esper is powerful and easy to use
We are supporting operators who own and manage micromarkets. Esper enables us to monitor their market kiosks and make sure they stay connected to process cashless transactions. With it, we also have the ability to initially set up our kiosk market app and prepare it for launch for our customers.
- I love how we can keep our customer kiosks organized and easy to find when we need to troubleshoot them
- Being able to remote in and easily navigate the kiosk to configure settings and verify functionality enables us to support our customers and resolve issues quickly
- I also like the visibility of power and connectivity on the information page so that we can see the status of the units before we remote in
- Some settings on the Samsung OS are reset when we send a remote reboot to the tablet
- It would be more efficient for our team if those settings were maintained through the reboot
Verified Professional
Restaurants · 51-200 employees
Overall get's the work done.
Overall the work done with its kiosk mode is an added advantage to block the users from accessing other devices' features.
- It's ability to remotely control the device to initiate restarts
- The is no ability to download logs for certain devices
- so it's hard to find an error when customer reports
Why they chose it
"BYOD was the main reason we went with this solution"
Dave C.
Verified UserInformation Technology and Services · 2-10 employees
VantageMDM review
Overall I the products are quite useful in business management and monitoring.
The remote access makes it possible for you to manage, debug and monitor with utmost convenience
- Cannot be trusted to handle sensitive information due to unreliable inherent in the wireless feature
- Perhaps this could be improved upon by including more safety features
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