eWorkOrders CMMS
Review of eWorkOrders CMMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About eWorkOrders CMMS
eWorkOrders CMMS Screenshots
eWorkOrders CMMS Features
eWorkOrders CMMS Integrations
Customer Reviews
See why people love eWorkOrders CMMS
Ben F.
Verified UserHospitality · 501-1000 employees
Eworks CMMS
Support has been great. They are responsive and attentive.
- The ease of creating work orders is very simple and easy for the novice user
- The extreme ability to customize can be overwhelming initially
- If I had a ask it would be for more video training tools for tasks or setups that are not used daily
Why they chose it
"IT thought that Eworks and the options could be expanded to other departments."
Tyler S.
Verified UserIndustrial Automation · 2-10 employees
Game-changer for automated maintenance – we love eWorkOrders!
Our overall experience with eWorkOrders has been excellent. We’ve integrated it with our facility automation system so runtime hours, alarms, and downtime events automatically trigger work orders in eWorkOrders. It’s incredibly efficient, and has transformed how we manage preventive and corrective maintenance.
- What I liked most about eWorkOrders is the outstanding customer service
- Also the system is genuinely easy to navigate (no steep learning curve), and setting up automation and integrating API's was a breeze
- Everything feels intuitive and actually saves us time instead of creating more work
- Honestly can’t think of any cons worth mentioning
- It does exactly what we need and does it well
- Great product
Why they chose it
"We chose eWorkOrders over the alternatives because it was cheaper and easier to integrate live runtime hours and alarms from our facility automation system. Also it was easier to navigate the system."
Logan C.
Verified UserHospital & Health Care · 501-1000 employees
Solid platform as a simple CMS solution
Excellent. Their onboarding team, specifically Joe Castiglia, was phenomenal to work with. Very easy to draft information for upload into the system to speed along the implementation process.
- It's a simple platform
- The other CMS systems we reviewed had extremely elaborate tools that would likely simply go unused based upon the need of our business and the skill level of the team interacting with it
- Having the option for an unlimited number of users means that even our base level technicians can have ease of access to the platform without us having to review the P&L every time we have a new staff hire
- This was a huge nuisance with our last platform and EWO solved for that
- Lack of custom report generation
- As a person who subscribes wholeheartedly to a data driven approach, being able to manually custom make reports would be a huge improvement on the experience with EWO
- However, the other tools in the system are more than adequate for operating the business and any custom reporting we may need can be done by customer service
Switched From
Simply too sophisticated for our team's needs and use.
Why they chose it
"Simplicity and ease of use. Additionally, we can have an unlimited number of users without needing to change pricing."
Sue R.
Verified UserReal Estate · 2-10 employees
eWorkOrders has an excellent product and an excellent team!
Our experience with eWorkOrders has been positive all around. It has saved us time and improved our efficiency. We've seen a noticeable uptick in tenant satisfaction ratings since implementing eWorkOrders and wouldn't think of using any other platform.
- eWorkOrders has significantly improved operations for us
- The interface is very user-friendly and it required minimal training to get everyone up to speed
- Using eWorkOrders has saved us time and money as we are more efficient in our processes
- Automated workflows for work orders reduce errors and ensure efficiency, while appliance tracking enables quick troubleshooting and parts ordering
- This has helped our employees manage the work orders seamlessly
- The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction, making eWorkOrders essential for our property management company
- eWorkOrders has the best cyber security rating in their field and their customer support team is top notch
- We appreciate all this system has to offer and cannot think of any cons
- eWorkOrders has everything we need to run our company effectively and efficiently
Why they chose it
"We thought this was a better fit because it seemed very user friendly, the price was reasonable and we heard some negative things on issues (that were important to us) about the others we considered."
Christopher L.
Verified UserBanking · 201-500 employees
Top tier maintenance management system
Setting this system up for my institution was outsourced however the support from start to commissioning was very well taken care of by [sensitive content hidden] and the other team members. What I like most is the response time to all my inquiries. It's also worth noting that most of my inquiries were met immediately as the system was already capable and just needed to be selected or activated in the settings which was always done by the support team with a short explanation as to how and where it is located within the system. For this I can only blame myself as the 'help' section is always available. Regardless the team always seems to be very helpful. It takes a little time to get familiar with but the more functions I use, the more I found it easier and easier to management work at all our facilities. I recommend this company. Christopher Lochan Facilities Officer Bank of Saint Lucia
- Versatility of the system is great
- Assest managing is very easy to edit
- Print out function with attached checklist worked out great for auditing purposes at our institution
- Too many e-mails
- I found it difficult to manage the e-mails which come from the system; it is however a good function
Why they chose it
"Recommended by outsourcing contractor at the time."
Bryan J.
Verified UserTransportation/ Trucking/ Railroad · 51-200 employees
My sincere gratitude
It's like hitting 5 out of 6 numbers on the lottery.
- Ease of use + great customer care
- I always feel, probably from dealing with other Help Desks in my life, like I'm going to get the wrong person to be able to help with my issue
- Like, "oh, you need to hang up, redial, and press the #2 option; we don't solve those problems here; bye" But that's never been the case when I call or email
- I can probably count on 1 hand how many times I've needed to interface with [sensitive content hidden] and/or anyone else in the 4ish years we've been using the eWorks platform; and the customer care has been tremendous
- Furthermore, I've never had to hang up and redial hitting #2; [sensitive content hidden] know's exactly what I'm talking about each time, and is well versed in solving the issue I'm having on my end
- The only con I have is you changed the flag colors
- They're kinda faint now, and I totally despise it
- Oh, I'd also like to see a Green
- Its super petty, and overly artistic
- believe me, I know; but I'm just being honest
Switched From
The functionality wasn't there for us. We were growing and need a platform that could be customizable for our growing fleet/maintenance needs. Their interface sorta sucked too.
Chad B.
Verified UserElectrical/ Electronic Manufacturing · 51-200 employees
Increased productivity and reduced downtime.
My overall experience has been great. From the time of first contact to the full implementation, the training and customer service support has been top-notch. I have to give a shoutout to [sensitive content hidden], they have been great throughout the process.
- We reviewed several options before finally landing on eWorkOrders
- What attracted me the most was how easy it is to use and find the information you seek
- Another win for us was the offering of a mass download of information
- This cut the implementation time in half
- No Cons
- We have been using the system for 2 years, and honestly, I have no complaints
Why they chose it
"Some of our employees are not tech-savvy, and eWorkOrders was easy to use. The support team at eWorkOrders was a lot easier to work with."
Jeffrey T.
Verified UserReal Estate · 2-10 employees
EWorkOrders really has saved us money!
The team at eWorkOrders has been extremely helpful and responsive throughout our set up process as well as whenever questions arise. Their data migration templates have made the process of uploading our varied equipment information very easy.
- Our property has a lot of equipment and systems of varying ages
- The program enables us to track and monitor the ages, repairs, warranties, and routine service of the units
- This has helped us stay ahead of potential problems and reduce downtime and higher replacement costs
- Nothing so far
- The program is easy to use and we are happy with the software
- We really have no complaints
Why they chose it
"Ease of use, cost, customer service and reporting. The customization and Spanish options were especially helpful."
Mehmed Oğuz Ş.
Verified UserHigher Education · 1001-5000 employees
eWorkOrders CMMS is a complete solution
Verified reviewer
- eWorkOrders CMMS provides a complete set of features for cloud based maintenance
- eWorkOrders CMMS can have a cheaper plan for yearly subscriptions
Switched From
eWorkOrders CMMS is easier to use when compared to others.
Bob M.
Verified UserGraphic Design · 11-50 employees
Best CMMS around!
eWorkorders will always be my go to cmms platform for my current and future positions as a facility manager. Once all the initial data is entered it is very easy to get started and use. You can use all the bells and whistles or just the basics. Its a great "do it yourself" software that is cost effective with little or no initial set up support needed. Customer service and support is great if needed.
- By far the best value for your money
- I have used it for both large and small facilities and its a great fit for both
- Nothing comes to mind about what I like the least
- The learning process on start up takes a little bit but eWorkorders customer service is always there to assist quickly
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