Feedbucket
Review of Feedbucket Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Feedbucket
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Feedbucket Features
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Customer Reviews
See why people love Feedbucket
Verified Professional
Marketing and Advertising · 2-10 employees
Great tool that saves time - outstanding support
So far no problems and everything we expected was met or implemented.
- The simplicity with which we can now carry out the testing phase of new websites
- We save time and at the same time have in the direction of the customer a professional software that enhances our services
- Since the software is new, not all possible features or integrations are available yet, but since the customer service is very dedicated, that will surely come
- Therefore, we have no negative opinions
- Only the fact that the branding of the box is only possible in the most expensive tariff, we do not like so well
Craig M.
Verified UserOnline Media · 11-50 employees
We moved from Marker.io and we're not looking back!
From the very beginning, [sensitive content hidden] and his team have been phenomenal and I'm really excited to continue working with the team going forward!
- Feedbucket allows for our customers to seamlessly give us feedback for their websites
- This is such a high quality and polished tool
- It helps us elevate the value of our product for the end user
- Initially, we had some features from Marker
- io that weren't present in FeedBucket (namely a specific feature regarding Asana Integrations)
- I spoke with [sensitive content hidden] regarding the justification for inclusion and he identified a timeframe for the addition of these features and the team have absolutely surpassed our expectations
- Thanks so much
Switched From
Marker.io changed their policies mid-contract which forced us to either pay an increase of over 700%. Needless to say, we felt a little conned so we looked at alternatives like FeedBucket & Ruttl and the conversation with [sensitive content hidden] where we were able to transparently lay out our requirements and needs for FeedBucket absolutely sealed the deal. he was supportive and understood our requirements completely. He was transparent with the capacity and functionality of the product and we both fully understood one another. This meant I had no regrets in moving from Marker.io to Feedbucket.
Why they chose it
"Ruttl offered very detailed feedback tools but it was almost too technical. It would allow for customers to give pixel-perfect feedback which sometimes would not be feasible to carry out based on their purchased package. Not only this, but it was also a consideration that this high level of complexity could be a massive switch-off for the customer who is already paying for someone else to build their website. If they had to learn to use the software, this could have been a red flag. Thankfully with FeedBucket, the widget is intuitive and the onboarding is very helpful in getting the customer to leave feedback right away!"
Mark T.
Verified UserMarketing and Advertising · Self-Employed
Feedbucket is exactly what we were looking for.
For a while, I struggled with buggy tools. When I found Feedbucket, I was immediately impressed with the ease of use and reliability of the third-party integrations.
- Feedbucket is very easy to set up
- What I find most impressive with it is how quickly it sends tasks over to Asana and how reliable it is in that functionality
The only thing I could see as an improvement is some ability to embed a project task list in my own client portal on my agency website so my clients could see the open tasks in their client portal
Switched From
ProjectHuddle consistently presented bugs in our system. I think it was because the tool was built to be self-hosted, which opens up too many possibilities for code conflicts, cache issues, etc. I had a lifetime deal with ProjectHuddle, so the ongoing cost was zero, except for the time and reputation cost associated with a buggy client experience. Feedbucket solved that for us.
Why they chose it
"I saw someone comment that they had tested several options and Feedbucket was the simplest to get started with. I decided to try it out on a client project and the decision was quickly made to permanently switch."
Dave G.
Verified UserMarketing and Advertising · 2-10 employees
You’ve tried the rest – this is the winner!
We've probably purchased, used or tested the majority of tools on the market for getting website feedback and Feedbucket has to be the best!It's super simple to set up and gathering text feedback, image uploads, or video is a breeze. There's no need for browser extensions (that confuse your clients). It has superb two way integration with a whole suite of tools (which most other tools don't have).If you're looking for a way to get client feedback on a DEV or LIVE site straight into your task tool - this is it.Clients can even see the feedback they submitted, and when it's resolved right on their website. Great work guys!
- The simplicity of setting it up and configuring for each client site
- The ease of use for the clients to submit feedback
- The only con I did have has just been released as a feature - way to go
Switched From
I was getting frustrated with lack of integration to my task management system.
Why they chose it
"The simplicity of Feedbucket won me over."
Sophie S.
Verified UserEducation Management · 11-50 employees
Great tool - fantastic for feedback gathering
Loved using it, great service, customer support and overall experience
- Loved how easy it was to use, and the multiple ways you could use it
- Not much
- Was just quite expensive for a small business to use
Isaac R.
Verified UserMarketing and Advertising · 2-10 employees
So much easier that screenshots and email tag
Verified reviewer
- We've been managing our client feedback like a caveman for the last few years
- After some compelling recommendations by other Feedbucket users, I decided to try to modernize this step in our process
- [sensitive content hidden] has been a pleasure to work with and the platform is super polished
- None so far
- Support has been very responsive and answered our questions straight away during integration
Stefan K.
Verified UserEducation Management · 201-500 employees
Very good Feedbacktool
Verified reviewer
- Easy to use and reliable
- Good support if needed
- Lack of customization options
- No easy way to change placement to bottom for example
- You have to use custom code for this
Anna J.
Verified UserInformation Technology and Services · Self-Employed
Simple yet sophisticated tool for website feedback
I am a huge fan of the tool and technical support. It provides a seamless workflow and saves me so much time and effort deciphering feedback from clients--totally eliminates the need for a shared Google doc or email threads with screenshots!
- Feedbucket is super easy to set up and integrate with existing systems for issue tracking and client feedback (I mostly use Notion)
- It's easy for clients to use on their own without creating an account, even the technologically challenged folks
- It gave me everything I needed for designing & developing custom WordPress sites for clients with multiple stakeholders and collaborators
- In one single comment you can make a detailed marked up of a screenshot, write comments, attach files, see browser/device information, and lots more
- The only time I ran into an issue Feedbucket support really came through in attentive troubleshooting
- They were able to identify the problem (on my end not theirs) and helped me solve it before my client noticed
Why they chose it
"I looked at a lot of similar products, but I chose Feedbucket because it seemed to be the most seamless option and easiest for clients and non-technical collaborators."
Erik B.
Verified UserMarketing and Advertising · 201-500 employees
Ease of use client testing and bug tracking
Verified reviewer
- We are very happy with Feedbucket
- It has really helped us gather informative and high quality feedback from our clients
Can’t really think of a cons with the tool, it simply works well and is easy to use
Anas A.
Verified UserInformation Technology and Services · 51-200 employees
An awesome bug tracking tool
Super satisfied great tool. Saved us a lot of time in our QA work and is helping us ensure no issue falls thru the cracks.
- The ease of integration
- Multiple integrations with project management tools
- The ease of giving feedback
- Not having the possibility to add more text comments in one screenshot
- User/visitor can draw multiple lines or arrows but can comment on only one place in the screenshot
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