FlexBooker
Review of FlexBooker Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About FlexBooker
FlexBooker Screenshots
FlexBooker Features
FlexBooker Integrations
Customer Reviews
See why people love FlexBooker
Aaminah B.
Verified UserConsumer Services · 2-10 employees
Just The Thing We Needed
Flexbooker was the center of our daily operations at one point, but as we've grown, we've tweaked our operations so scheduling is no longer a necessity. However, we still use Flexbooker for phone consultation scheduling purposes. The customer support is exceptional. We were able to tweak & edit some of the options. We will remain faithful customers unless it becomes absolutely necessary to operate without Flexbooker.
- Customer support is phenomenal, easy to use
- I have no complaints
- Flexbooker is great
Sarah B.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Great software with some negatives
Great company features. Not for everyone.
- Setup was pretty easy
- Flexbooker really helped us with two location set up
- The options available were amazing
- Flexbooker still doesn't integrate with Square, which is widely used
- We weren't able to use any of the payment processing companies they suggest, only PayPal, which doesn't offer credit cards to hold appointments
- Sometimes we would have issues and message them, only to wait days or a week to get an answer
- Client had multiple accounts in the database
- We had to go in and delete the extras
- The program itself would freeze on occasion
- Towards the end of our usage, the communication was the main reason we are leaving
- I don't want to wait days to get a response from a company
- We found a different company that just works better for us
Switched From
Flexbooker had a few features we needed at the time.
Verified Professional
Veterinary · Self-Employed
Avoid Flexbooker at All Costs
I had an extremely disappointing experience with Flexbooker, and I strongly urge others to avoid this company. Initially, there was a lot of communication from their team to convince me to sign up. However, after I paid, the support became almost nonexistent. The system itself was misleading and faulty—it failed to show a critical booking, and I nearly missed an important appointment. My business relies on empathy and precision, and Flexbooker’s failure almost led to me being a no-show. Thankfully, the client called ahead to ask a question, or the situation could have been disastrous. After a short trial period, it became clear that the product was not fit for purpose. I requested a refund, which was met with a rude response but an agreement to issue the refund. However, this refund never materialized. Over the course of more than a year, I sent countless emails asking for my money back. Flexbooker’s accounts team was allegedly "working on it," but they never initiated contact—I had to chase them constantly. I even contacted [sensitive content hidden] , the company’s owner, who apologized and promised a refund. Despite this, no refund was issued. Eventually, I escalated the matter to an external bureau, which also contacted [sensitive content hidden] on my behalf. Again, he promised to issue a refund but failed to follow through. The company then became completely unresponsive to both me and the bureau. Flexbooker took my money for a product I didn’t use, and their handling of my refund request has been nothing short of appalling. It’s deeply concerning that a technology company cannot process a simple refund—or perhaps they simply chose not to. If my review saves even one person from wasting their money and time, it will have been worth it. Do not purchase from Flexbooker.
- Nothing at all
- They stole my money
- Avoid
- Customer service
- Ethics and morals
- Attitude
Why they chose it
"Saw it used by a colleague, who shortly after me, also discontinued use of product"
Sally H.
Verified UserConsumer Services · 501-1000 employees
Top quality, flexibility, reliability at a great price point. Great bone structure for innovation
I really can't say enough about Flexbooker as business partners. From my many years of operating large global financial businesses, I know how difficult it can be to find partners like this who care as much about your start-up as you do. The system is sturdy, well-designed, practical, and kept flexible enough to facilitate some the unique things we needed to do. I was surprised that they could do this so much better than much more expensive competitors, but certainly happy to find them. It was hard to find a company that could meet our global needs and our need for flexibility.
- Better constructed for flexible applications
- Highly responsive to both our support and customization needs
- They have so many great features that we are still discovering after 6 months
- Direct involvement of founder in strategic initiatives is a big plus
- We've had to work through some globalization issues and there are some still remaining
- But for a product that was largely used in the U
- S
- , it's facilitated our global needs well
- Based on experience to date, I know Flexbooker will continue to strengthen their abilities to facilitate global interactions quickly
Switched From
Pricing model for both Calendly and 10to8 were per seat and pretty outrageous for the small part of our business they would actually facilitate. Both had some good capabilities but are so focused on appealing to mass marketing that they missed key areas of flexibility. Calendly was pretty rigid, had support challenges, and was not very responsive to us as a start-up.
Why they chose it
"User friendly design, flexibility in contruct, global capabilities across time zones, dedication to helping us be successful, fair prices based on volume not seats, regular involvement of founders who seemed focused on their customers vs. investors (and that has turned out to be very true)."
Katie L.
Verified UserGovernment Administration · 201-500 employees
Finally - an appointment tool for businesses other than salons!
FlexBooker has been a breath of fresh air. It was easy to setup. It has superior individualism between schedules for different types of appointments and customization options. The customer service is stellar and the price vs. value is far superior to other tools we tried (and we tried about 10 before finding this one).
- - FLEXIBILITY: You can present your calendar in several different ways to tailor it to your application needs
- - CUSTOMIZATION: You can customize your calendar to coincide with your branding
- - COMMUNICATION: You can customize your email responses by schedule, rather than a "one size fits all" global email that doesn't work for every type of appointment
- - COST: For the features, this is one of the most reasonably priced tools I've found
- - CUSTOMER SERVICE: Not only are the representatives readily available throughout the day to help, with extremely quick response times
- you aren't charged exponentially for receiving 1 on 1 customer service to set your tool up just the way you want it
- The only con I've found so far is that sometimes it's a little difficult to navigate the administrator side of the tool
- But that's just a learning curve
- The more we use it, the easier it will be to navigate
Switched From
Interviewer Assistant is a very nice tool, but it is ONLY for interviews. All of the nomenclature on that tool references "interviews" or "jobs". We wanted a tool that would allow us to customize the nomenclature to book any kind of appointment. We thought AppointmentPlus would be the solution. However, when we started using the tool, we realized their system has dramatic limitations. Their emails were not fully customizable by appointment type. Their system wouldn't reflect the correct duration of appointments. Setting up appointments that were not sequential was a painstaking, manual process. You could not link directly to a single appointment type - only to a global page showing all of your appointments. It just wasn't meant for what we needed. Not enough customization in any area of that tool.
Why they chose it
"Most of these products are specifically geared toward organizations that book one kind of appointment and need very little customization. We needed each appointment type to have its own customization options - from the schedule calendar itself to the emails that it generates. We needed really flexible appointment durations and time setup. We needed branding capability. The flexibility of FlexBooker went above what we were looking for and is going to be a great fit."
John N.
Verified UserTransportation/ Trucking/ Railroad · 2-10 employees
Overpriced Train Wreck
I signed up for flexbooker, thinking that it was a little bit expensive, but I thought it would be worth it to have that level of customization. It turns out that there's really not that much customization to be had. It's just endlessly detailed and complex for no reason, all of the features that any business needs can be duplicated in accuity for a lot less money. The features that they offer for paid are in a lot of other free software but that's whatever so I continue to use the software even though I had some issues with it, hoping that maybe it was just me and I was going to figure out the process as it goes, but as time went on, it became more and more apparent that there were some things that really needed to be fixed and a software I would have almost daily conversations with tech-support where they would assure me that it would be fixed. I even signed up for a virtual walk-through to explain the product to me better to make sure it wasn't me, but the representative didn't even show up to the zoom call. I had to wake up at three in the morning at my local time for this call and they didn't even show up. I contacted support to see what was wrong and it took them about 20 to 30 minutes to reply and say "oops". I asked if there was anybody else available and they said no. The whole thing seems to be run by about three people to customer service representatives. One guy that is the [sensitive content hidden] and may be a background programmer or some thing but I've never seen him
- The pros of flexbooker is that it is probably very flexible however the amount of flexibility that it provides is not enough in certain directions, and the user interface is so complicated that customizing it to be flexible for your specific purpose is a nightmare
- However, [sensitive content hidden] from customer service is amazing and very patient
- Where to begin, first of all, I've already covered that the user interface is extremely complex and little arbitrary details can somehow throw off your entire calendar but that just sounds like a user error so I won't focus on that
- I would say my top three beeps for flex Booker are A
- it's extremely expensive for what it is
- I was able to replicate all features in acuity for almost $20 less per month
- B
- their mobile application doesn't work, and shows no sign of working in the future due to the fact that they do not listen to their customers and have made absolutely zero improvements in the last six months
- I had to buy an expensive iPad just to be able to use their software on the go because they're mobile application doesn't work at all I had to use it based out of a browser
- C
- Their lack of secondary employee notification cost me time and money from employees, not showing up because they were not notified
- There are many other complaints, but those are probably the biggest ones
Why they chose it
"The only reason that I chose flexbooker over acuity is the fact that it had an option to schedule a secondary employee, however, acuity has something similar where employees can just become a resource and that is a lot more simple than trying to say oh, there's this one employee on a job and that job requires a secondary employee who is the secondary employee, the employees [sensitive content hidden] OK well if [sensitive content hidden] has her own job than this isn't going to work. etc. It's just extremely complex for no reason. If you ask for help, then customer service will just send you some obscure article or try to point to a way that oh it was your user error for not knowing that this one little obscure button in the middle of nowhere three sheets back it's supposed to be pressed. And no, you can't integrate any other software really they say they have an API but what small business owner has the time to develop API calls?"
Jeff R.
Verified UserConsumer Services · 2-10 employees
Live Support that made for a smooth transition
Timely response, helpful staff, and a solid product that makes this part of my business much easier to manage. I look forward to working with this team for a long time to come!
- This software can do everything my business needs without having to adapt my business model to the rules or limitations of the software
- The support staff went above and beyond to make the setup and transition smooth and prompt
- I couldn't be happier with the process of getting started
- There are minor areas where the software seems 'clunky' or a little lacking in the UI, but these are minor inconveniences
- nothing that makes me dislike the overall platform
- (For example - an admin should be able to click on an appointment on the calendar and drag it to a new day / time
- At this point, it appears that the only way to reschedule is to click on the appointment and fill out a form with the new date & time
- )
Switched From
No live support meant that if I had a question at 1 pm on Friday - it was typically still a question at 9 am on the following Tuesday morning. The software was inflexible and I had to jump through numerous flaming hoops to be able to use their product in a way that it would serve my clients even moderately well. I lost numerous new clients due to the confusing on-boarding process. They gave up on me because they couldn't get started with booking appointments to see me.
Why they chose it
"Flexbooker provided exactly what I need at the best value."
James B.
Verified UserHealth, Wellness and Fitness · Self-Employed
I highly recommend FlexBooker!
I have 2 different locations as a massage therapist and I also do mobile massage. I have different prices for days and evenings. That created some scheduling issues. I couldn't figure out how a program was going to help me do everything I was requiring.
- I tried so many different programs, eight to be exact
- None of them could help me with my various locations, times available, and price changes
- I finally made contact with [SENSITIVE CONTENT HIDDEN] at FlexBooker, who really made all my dreams come true
- I cannot begin to express my relief
- I began to wonder if there really was a software scheduling program that would be able to help us
- Within minute [SENSITIVE CONTENT HIDDEN] had done the complicated scheduling for me
- I am very thankful
- So far, nothing negative to say about this software
Switched From
MassageBook is a great program, but the multi location is an issue. there was no easy way for people to book me at either location. I also couldn't customize prices for the various ways I charge people.
Why they chose it
"The customer service"
Lisa K.
Verified UserProfessional Training & Coaching · 2-10 employees
Easy to use, looks good on the website, great customer service
Very good.
- Flexbooker customer service is excellent, & I find the setup to be very good
- Its easy to work with, and looks clean & simple on my website
The text messaging option (for confirmation and reminders) should be automatic, people booking in often forget to tick it
Switched From
10 to 8 only displays a 'per week' calendar. I wanted prospective customers to have a monthly view of our Calendar.
Why they chose it
"Amelia is cheaper, but more difficult to use. Did not have the flexibility of Flexbooker."
Andrew L.
Verified UserMedical Practice · 501-1000 employees
An incredibly flexible system and staff that can provide a bit of everything for everyone
Incredible. For whatever nitpicks I have with the service, they are vastly outweighed by the sheer magnitude of positive experiences I've had with the service for the sheer level of flexibility the staff and program has for our needs. Setting it up was difficult but it was worth the time and money spent.
- It's sheer customization, and ease of use
- There is no one correct way to do something, but many ways
- You are not railroaded into doing things a certain way such as booking, scheduling but you can find a multitude of different ways to achieve the same end goal
- The staff has also been beyond phenomenal and the ease of use of the service is incredibly accessible to anyone
- The UI is clean and easy to use
- The connectivity with APIs is also astonishingly robust with a massive level of integrations and synergistic use with other programs, services and features
- The issue was initially with time zones, and blocks not syncing better
- In general Flexbooker was lacking in functions that we needed initially for larger scale recruitment but as time went on it became rectified
- Still, it was an issue out of the box that we simply were missing some features for a very large scale operation
- There could also be better UI elements to preventing overlapping appointments
- There's also some complexity to setting up everything to your specifications, but that is more a minor issue, but there could a better default customization experience set up
Switched From
Calendly is incredibly rigid with it's booking functions and while it has a multitude of easy to use functions, that is all there is. It's expensive with a larger group as it pays per seat rather than booking like Flexbooker and getting help from Callendly is non-existent. Their servers go down, their errors pile up and their UI is incredibly un-User friendly.
Why they chose it
"Aquity is basically building something from the ground up which is great if you have time and know-how but Flexbooker offered that and a comprehensive and helpful, as well as knowledgeable staff"
FlexBooker
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