Forj
Review of Forj Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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Customer Reviews
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Kyla O.
Verified UserGreat Platform for Connecting a Community
Verified reviewer
- I use Mobilize to connect with the SF Etsy community
- We have over 2,000 members and we use it to share resources, ask questions, collaborate, and more
- It's a beautiful platform and helps us keep everything organized
- I can log into the app or desktop site or view updates in my daily email digest
- You can post questions, polls, or announcements to the whole group or individuals
- You can also comment on posts publicly or privately
- The search feature is great to find resources and revisit older conversations
- It's an easy and affordable way to keep a large group connected
- I prefer to view updates in my email, so I would like the email digest to include all updates
- Right now you can only view one or two updates and then you have to log-in to the app to see the rest
- They recently made the email digest headings clickable, which is a huge improvement for bridging from email to the platform itself
John E.
Verified UserNon-Profit Organization Management · 2-10 employees
Flexible group management platform
Terrific! Member engagement is easy. No annoying advertisements! I've tried aberrant other un-named platforms. This is by far the easiest to use. The UX is very appealing. It is like having a private social media platform without the googlesque experience.
- 1) Very easy to set up and configure 2) Cross platform accessibility is strong, desktop tablet, iOS or Android
- 3) Communications tools are easy to use 4) Free for small groups like mine
Because I'm using the free version, I don't have access to all the Bremer and features of the software
Switched From
Better UX in mobile app for members.
Why they chose it
"Better communications Easier configuration Better mobile UX"
Ben S.
Verified UserCivic & Social Organization · 51-200 employees
Review for Mobilize.io
The support has been excellent and the customer service is extremely effective. With a smaller staff, Mobilize can't always get to everything that's requested which for our purposes can occasionally be frustrating, but also completely understandable. Our initial strategy sessions helped to prepare for our launch in many ways, but I also feel as though I went in somewhat ignorant to many features of the platform even after plenty of investigative work. The platform is effective in getting important messaging out and hosting group spaces for topic-specific groups and regional groups, which is something we didn't historically have.
- Mobilize is effective in hosting its platform both in the community space and via email
- The capability to send out important announcements and events from the platform to email is unique and useful
- The platform also does a great job of getting people in the community through Daily and Weekly Community Highlights
- The interface feels modern
- Navigation seems to be an issue for many users
- Although the interface is aesthetically appealing, group navigation and resource scanning is not always intuitive
- It can also be tough to not spam users when wanting to use Announcements and Events but also wanting to ensure users aren't frustrated with email volume
- I also wish admins had more capabilities to control member accounts, like the ability to adjust user emails or member notification settings
Switched From
Personify has a less-than-modern interface and users found it difficult and tedious to navigate.
Orli R.
Verified UserPhilanthropy · 11-50 employees
Thank you Mobilize
We wanted a space where our members can find each other in an easy and flowing manner. Mobilize has given us the most amazing customer support and help to try and get to that goal. We feel that they are very committed to us!
- I like the fact that it is a closed group for our members only and there is no additional "noise" coming from the platform
- It can be used for the purpose that we want to use it for
- We came on pretty early and not many features were set in place yet
- It pushed us back on on boarding our members to the platform
Why they chose it
"We did a whole research on what our members are looking for from the Community and found that Mobilize has the most options from the stories we were looking for."
Kylie K.
Verified UserPolitical Organization · 11-50 employees
Gets the job done!
Overall, Mobilize has improved our volunteer and community management. Although it can be "clunky" at times, Mobilize enables us to communicate to both individuals (private messaging) and community-wide (announcements) better than before. It also creates an environment for members to reach each other. In addition, working with the Mobilize Support Team is great! Whenever we have a question or problem it is easy to get help and a solution.
- For an volunteer powered organization, this software has vastly improved our ability to communicate and manage volunteers than our previous email lists
- The online community aspect is huge
- Due to our volunteer population demographics, onboarding into a new platform was a bit challenging
- The software can be "clunky" at times
- One important thing to note is the need to adjust email settings to an appropriate amount for our staff and volunteers
Genny R.
Verified UserComputer Software · 11-50 employees
Our customer communication is now better than ever
The Mobilize team was very helpful from day one. We came into it with what I realize now was a somewhat limited idea of what was actually possible with a community platform, so having Mobilize guide us through the settings during onboarding helped us see all the things that we were missing. It’s always nice to have a second set of eyes to check your work when you’re setting up any new program, and even better when they take the time to hold your hand and walk you through it. Adding our customers to the community was super easy and I’ve found it very straight-forward and intuitive to navigate around and adjust settings as needed. But I can’t say it enough - the ability for customers to see our posts and interact conveniently via email is a fantastic feature. It was a game changer for us.
- Integrating with Mobilize has drastically improved our communication with our customers
- On our previous community platform, our customers would need to manage a separate login to interact with us or to read our latest news posts and updates
- Not ideal when the information is critical or could impact their business
- When we post on Mobilize, an email with the post’s content is sent directly to each member
- They can then reply to us privately or simply reply all to post their comment for other members to see
- Since they can interact quickly via email, we now see a much greater response when we post than we ever did before, and I feel confident that important messages are reaching our customers
- We were also able to set up a unique group within our Mobilize community where our customers can share ideas about new features that they’d like to see in our software
- Rather than just sending in ideas to an email address, they can now post their idea in the community, which gives other members the opportunity to comment and ‘vote’ for it as well
- Sometimes having your posts emailed right to your members is a little TOO efficient
- A brief delay to make that edit that you only think of right as you hit Save probably could have helped us a time or two
Sydney O.
Verified UserNon-Profit Organization Management · 11-50 employees
Great product, even better customer service!
Really great. So much support to set up your community, so much support to reach healthy community benchmarks, really great response time from the troubleshooting time, great transparency in product roadmaps.
- The look of the platform is great, the ability to do so much with one platform is really helpful
- Events, resources, networking, email communications, polls, etc
- They are always making improvements and super communicative with their clients
Occasional limitations for our use case, not an unexpected circumstance for any platform manager
Wally P.
Verified UserInformation Technology and Services · 51-200 employees
A great way to bring users together!
Over all I have really enjoyed the product. We use it as a replacement for an aging listserv. It was intended to replace group lists and archiving of conversations. What it ended up going was that AND facilitating easier discussions among our user groups. Adding and removing users is a breeze and while it takes seconds to create new groups, it does take some effort to get everything aligned with community standards and customization. that being said its that flexibility that makes it what it is so I cannot fault them for that.
- I love that it is structured enough like a forum for users to intuitively take to using, but enough like Facebook that users don't feel like they are trapped in a message-board
- The over all feel of the product is one that encourages conversations and communication
- For us it is important that our staff and clients have a place they can have open conversations about products and in the event others have something to share they can join in, with the option of sending a PM in case some of the info is sensitive
- Some things that bug me about the software are the mostly small things that can probably be fixed in an update, but to me are annoying
- 1
- in the chat session hitting enter will not send the chat
- In most IM clients enter sends the msg while a Ctrl+enter gets a new line
- Not mission critical, but an annoyance for me
- 2
- When uploading an avatar img there is not a way to move the picture around and center the face
- This causes users to either get lucky and have it centered, or have their image partly cut off or off center
- and 3
- I can't remember what the 3rd thing was so I guess its really not that important
Lori G.
Verified UserEducation Management · 11-50 employees
Mobilize: Easiest Implementation Ever!
The Mobilize Community is the best way I've found to connect my members to the board, staff, and each other. It allows each person to be an expert in something and to share that expertise, becoming more of a leader. I cannot recommend it strongly enough!
- The software was incredibly easy to set up; with their customer support, we had it up and ready to go in just a few hours
- Since then, the customer support has been the absolute best I've ever experienced from a very wide variety of software companies
- We had a technical issue (our fault, not the software) that I discovered on a Saturday morning when I was doing training with our community group managers
- I frantically emailed the company, not really expecting an answer on the weekend at 7:00 in the morning
- But within 45 minutes, they had fixed the problem for me
- That's unbelievable support
- My members LOVE Mobilize because it looks modern and fresh and is simple for them to use
- They also like that it offers them the choice of how they interact with the content, either from their email inbox, from the community website, or via the free app
- That's personalization at its finest
- I really can't think of anything about Mobilize that I don't love
- When we first moved to it, the features were a little more limited
- But they are constantly adding new features now and it's even more robust
Dani A.
Verified UserA Great platform for building a community, engage and scale up. It helped my community grow from a few dozen of members to thousands.
Verified reviewer
- Mobilize is an all in one community platform, in which I can efficiently manage new members, boost engagement with features, communicate from one place, send emails, events, and actually build my community in only one place with no third party tools
- It's the first scalable membership management platform built for large groups - no member login required and they also have an app which helps me be engaged with my community 24/7
- Their customer service is great and the team is awesome - we know each other and they speak to me monthly to help me scale up my community
- I wish they had a Desktop app
- There are web and iOS versions, but sometimes I prefer working with desktop apps with apps that I use daily
Forj
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