Genbook
Review of Genbook Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Genbook
Genbook Screenshots
Genbook Features
Genbook Integrations
Customer Reviews
See why people love Genbook
Brannigan R.
Verified UserHealth, Wellness and Fitness · Self-Employed
I love genbook
I love Genbook and have been using it for 6 years until they sold out to BOOKSY
My favourite feature was that they automatically send out review requests to every client
- I wish it was more suited for massage therapists
- Had a place to add memberships and gift cards
- Was able to write soap notes
Switched From
Had multiple jobs at spas
Why they chose it
"I love the automatic review requests. It’s how I built my entire clientele"
Andrew M.
Verified UserHealth, Wellness and Fitness · Self-Employed
Simple & Effective
I love the ease of using Genbook. Not only setting it up from my end, but the ease that it affords my clients too. From service selection, to booking, and making payments I love that my customers can do it all with just a few clicks. Genbook's automation and seamless interface has not only helped me grow my business, but it makes it so easy!
- Seamless integration with Stripe
- They DON'T use PayPal
- Not having to be a middle man with scheduling or taking payments
- Being able to add a "Book Now" button to my site and social media accounts
- The ease of set up, use, and customization
- Being able to add specific hours of operation to different days of the week
- Not being able to update my time zone/location manually (I have to email tech support for this to happen and I move A LOT) Not being able to offer coupon/promo codes (seriously this is a HUGE fail and seems like a no-brainer) Some of the interface is a bit fiddly and over wrought, but is getting better
- Often the features feel like they were built by someone who ISN'T an entrepreneur, but is a coding expert who is really impressed with their own coding abilities
- VThe calendar integration (linking my Gmail calendar) is nice that it populates from Genbook->Gmail, but to be TRULY amazing they would also create a way to populate my Genbook calendar via Gmail
Why they chose it
"Feature selection Ease of customization Stripe integration (especially since I have other accounts that use Stripe) Value"
zachery l.
Verified UserCosmetics · 2-10 employees
very sad cheap system
not good.. they don't listen to you when you tell them about problems with their system and they will not try to update the system...
- they seemed to be like most system
- very basic
- so first off they will not add feature or fix flaws in their system you tell them about
- big issues this is an online booking system
- their system will does not easily show you who canceled you have to really hunt for it
- second you can't see when someone moves and apt
- I have a cancelation policy and someone canceled their apt today and I have no way to see who it is or where they moved the apt to
- that person cost me money by making a whole in my day and I have no way to keep track of who it was and prevent them from doing it all the time in the future
Theresa Z.
Verified UserAlternative Medicine · 2-10 employees
Genbook makes it so easy to for clients to schedule with me!
Genbook allows me to run my own business much more smoothly than I'd be able to without it. Because of Genbook, at least 80% of my clients handle their own scheduling, at their own convenience. This frees up so much of my time. Instead of playing phone or email tag, trying to figure out a good time that works for each and every session for each and every client, I can just live my life while my schedule fills up on its own.
- I love the ease of setup and the flexibility I have with my schedule
- It's easy to change my hours and availability
- It's easy to mark when I'll be out of town
- When I brought another person into my business, it was straightforward and intuitive how to do her scheduling as well
- In the nine years I've been using Genbook, they've just continued to add more features and to make the software more intuitive and easy to use
- Also, my clients love it
- I consistently have clients telling me how easy it is to schedule through Genbook as compared to a lot of other options
- Lastly, I'm so glad I have the option to request a credit card when scheduling
- My no shows are almost down to zero
- My frustration and wasted time are drastically reduced
- Oh
- And the reviews
- I LOVE that Genbook automatically requests reviews from my clients after their sessions
- It's been so, so helpful from a marketing perspective
- Every once in a while, it's glitchy and I can't log in, or a client has a conflicting time show up on their calendar
- But it's rare, and lately the communication from Genbook regarding any issues has been stellar
- Oh, and I wish there was a way to connect the Genbook reviews to Yelp
- or Google Reviews, or any other, more public review site
- I love that the reviews are collected, I just wish more people, especially potential clients who have never scheduled with me before, could see them
Why they chose it
"Price, ease of use, features I liked and needed"
Brooke G.
Verified UserHealth, Wellness and Fitness · Self-Employed
Simple, easy and the best business decision I've made.
My business has grown since using this software and my life is less stressed because of it.
- This software makes my business life so much easier
- I spend very little time returning phone calls, my customers get reminders so I get less no-show appointments and the reviews constantly help attract new clients
- I don't bother with advertising any longer as I am fully booked weeks in advance
- There are a few gaps in the software such as, I get notifications when a client books an appointment, but nothing when they cancel appointments
- Seems like a simple tweak to the program, but yet it still doesn't happen
- Also I would like to be able to put people on the WAIT-LIST myself
- This doesn't appear to be an option
- Also the wait-list window needs to be broader to cover a longer period of time rather than just a day
- There have been some great improvements over the years, but some still need some help
- Also I would love to see more of a web page introductory home page with a place for photos and general info about me and my business
Why they chose it
"Genbook was simpler and easier to use both for me and the client."
Imani B.
Verified UserConsumer Services · Self-Employed
Review on Genbook
Overall I’m very happy with genbook. I haven’t had any mishaps or slip ups.
- I love that my clients can book more than one service at a time, they can’t book any time, and that my book is also a smart book so it doesn’t double book for me it manages out my time and also, jane book asked my customers for reviews and makes it very easy and self-explanatory to use
- I also like the announcement ouI love that my clients can book more than one service at a time, they can’t book any time, and that my book is also a smart book so it doesn’t double book for me it manages out my time and also, jane book ask my customers for reviews it makes it very easy and self-explanatory to use
- I also like the announcement add on
- I don’t like that we can’t block anyone from booking
- I also don’t like that genbook is partnered with stripe, stripe takes Way to much money for a fee
Why they chose it
"Because the major salon I was working for used it and it made more sense to stick with what I know as opposed to learning something else. Plus I like my website tag line."
Angela F.
Verified UserMental Health Care · Self-Employed
Fire your receptionist
Genbook allows clients to book appointments online through my website with the press of a button. When I’m in session I can’t answer my phone or respond to emails, but clients can schedule with me even when I am unavailable to book appointments for them. They can even book when I am asleep or away from work! I don’t have a secretary or an admin for my office and don’t need to hire one.
- Easy to use interface and there’s an app so I can manage appointment a from my phone
- I can also charge credit cards from my phone using Stripe that come integrated with the software
- Customer service has always been been helpful
- Over the last few years the software price jumped from $20/month to $40/month
- That was a steep increase
- I’m willing to pay it because it’s probably the best appointment scheduling software out there
- There are certainly clunkier products that aren’t as steamlined
- While I like that my clients can see what appointments I have available, it also creeps me out that anyone can go online and look at my schedule
- I work in mental health and this can get weird
- That’s the downside to providing an online scheduling system – no privacy
Why they chose it
"Better interface and easier to use. Good looking product. Seamlessly integrates with my website."
David L.
Verified UserHealth, Wellness and Fitness · Self-Employed
Essential Business Tool
Genbook solves many issues for a small business like mine, for example, online booking, managing appointments online without the need to call me. Online presence with reviews. It allows me to work simultaneously as clients manage their appointments online. This is a game changer for me! People book their appointments online from anywhere and at any time. I do not have the hassle to phone chase my busy clients.
- Genbook allows me to run my entire company online that gives my clients an easy & efficient way to manage their appointments 24/7
- It sends our a confirmation & reminders which significantly reduces missed appointments
- Clients receive a followup email which they may leave a public review for others to see, creating an online presence which is key these days as more and more people utilize online tools to conduct their business
- As an admin, I have full control of many settings to customize the kind of business that works best for my practice
- There are so many product offerings within Genbook, that for my business type, I will not use
- Adding more options could mean higher costs which concerns me
- So far, the pricing of Genbook remains unchanged
Why they chose it
"The pricing model and features were key that best matched my business needs."
Ana Helena D.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Excellent Customer Support and Online Presence
I love Genbook. When I moved to having two locations, the staff were able to help me with a workaround so that people could book in either location, though that isn't normally how the software works. Again, they have great customer support.
- I have used Genbook for many years and have seen them evolve in that time
- Whenever I have needed help figuring out how to use the software, [SENSITIVE CONTENT HIDDEN] or one of her team has been available to help me
- In addition, I think a lot of my online presence is due to the reviews that are generated through Genbook
- My company has a broader online presence because of this software
I'm not very software savvy, so sometimes it's hard for me to find WHERE to put information into the system
Switched From
I preferred some features about Genbook: it generated reviews for my business and Genbook reminded people of their upcoming appointments 24 - 72 hours beforehand.
Why they chose it
"I find Schedulicity to be cumbersome as a user and I didn't like their Mind Body Online service."
Shalene Z.
Verified UserHealth, Wellness and Fitness · Self-Employed
Long time user
Verified reviewer
- I appreciated how user friendly Genbook is
- I like that it capture client reviews and has a clean looking interface
- There are a couple little things
- Session note capability would be nice
Switched From
At the time I had two locations. It was before you had that capability. I absolutely hated there platform. Too many whistles and bells, not user friendly and too expensive for a solo therapist. I have worked for other companies who use other systems. Genbook is still my favorite.
Why they chose it
"It was the first platform I ever used and have been happy with it. Why mess with a good thing."
Genbook
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