Hana POS
Review of Hana POS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Hana POS
Hana POS Screenshots
Hana POS Features
Hana POS Integrations
Customer Reviews
See why people love Hana POS
Scott P.
Verified UserRetail · 2-10 employees
A must have for retail florists
The experience has been great. Murali and his team are friendly and caring. They seem to understand the industry well and have developed a great tool. They are also very patient in getting users trained on the system.
- It's simple, web based and has most of what we need to make us more successful
- It does accounting, invoicing, sales reports that can look at many aspects of the business, Quickbooks integration, merchant services integration, walk in orders, phone orders, web orders, schedules delivery dates, delivery times, and will integrate with the enemy (order gatherers)
- Be smart and ditch wire services
- Your profits will skyrocket and Hana is all you need to do it all
- I'd like to see a better delivery manager system
- It's important for us to document each delivery precisely for customer complaints, for customers who try to accuse us of not doing our job properly, for customers to be able to see what was delivered if they ask and for us to be able to review in the future if someone wants something similar
- The system lets drivers take one low quality photo upon delivery
- I'd prefer to have that be able to store several high quality photos as well as detailed notes
- Everything is digital these days so it should be easy
- We have to use a 3rd party software to for better delivery managing
Switched From
I made the switch because Hana was a better fit for us. I have nothing bad to say about our prior POS and their team. We just felt more comfortable with Hana's setup.
Lisa F.
Verified UserDesign · 2-10 employees
Hana Floral POS
Overall have been very happy with HANA floral POS, their custom service is very prompt to respond and they have been helpful with any issues we have had.
- The features that are most impactful are the dashboard showing deliveries that are done and that need to be done, how many orders are completed and or need to be in a specific day
- Also the ability to look up customers history and save and process their credit card information and preferences
- The feature to send an order copy via email and a delivery confirmation automatically is also key
The integration with quick books needs to be better, the mapping and the ability to reconcile payments once they move into quickbooks is not seemless
Switched From
I hated traverse very difficult to work with and it was not customized to the florist industry
Why they chose it
"The online version over a desktop, the ease of use and the features they offered for florists, the ability to connect to wire services, which we no longer use. The ability to connect to our own website. The ability to integrate with QuickBooks I researched several other POS systems before deciding on HANA"
AJ K.
Verified UserDesign · 2-10 employees
Unfinished Software = Unfinished Business
HANA POS customer service is on point without a doubt. You’ll get the access you need to troubleshoot any issues from their technical support. But the problem is there are so many minor issues that add up and waste our precious time. You want a POS that has more solutions and problems.
- If there’s one thing I can say good is the new order tab is pretty easy to navigate
- From that aspect it CAN be user friendly, but overall, it is not
- Technical support is readily available
- There are too many issues with this software
- First off it didn’t all of our data completely
- It’s like having to start over from scratch, we have customers that complain saying, “you already have the recipient’s information, I don’t remember so-and-so’s address” It’s hard having to tell them, “We apologize for the inconvenience as we are in transition of a new POS system
- ” Next, the printer settings for our invoices and card messages aren’t customizable
- I hate having to get on the phone or message technical support almost EVERYDAY about something different
- It’s a huge irony that though they have great availability for customer support, I shouldn’t have to rely on them everyday
- It just tells me that there are more drawbacks than answers for this software, which unfortunately rings true with us
- I don’t enjoy writing reviews like this
- We told HANA what kind of computers we have
- And though they are outdated, they said things would work
- They told us after we submitted our information on the install date that things may not work
- The credit card machine that pairs with HANA (Clearant) beeps every morning we walk in our shop
- I have to unplug it and reset it every time
Switched From
Wanted cloud based POS with ease of access from any device.
Rachel C.
Verified UserRetail · 2-10 employees
Hana POS Floral Software
It's just so nice to have everything in one place. All customers, all orders.
- I like that the software truly is an all in one product for my business
- It handles our daily orders, wedding and event contracts, email marketing, customer rewards program, feedback module, inventory management and so much more
- There are still A LOT of bugs to work out
- We've had payment issues with them not posting correctly or communicating to the credit card processor
- Any time there are updates we usually face huge problems
- Also there has been several times that the system has went down
- Since we use this to take all orders, it has been a huge problem for us
Switched From
I wanted a POS system that could handle everything for us and our website.
Why they chose it
"I just liked the features Hana offered as well as the price point."
Brian H.
Verified UserRetail · 2-10 employees
Lots of Features for Not a Lotta Money
The support is great and helpful.
- It's great that we can access Hana from any web browser
- It allows me to add consoles at busy time, or enter orders on the go
- The automatic emails and app are great for delivery and help keep our customers in the loop as to where their order is and when it's delivered
- Sometimes there are functions that seem not straight forward, but once you know how and why to use them they are easy
- Sometimes it takes a while for it to load
Switched From
Dove did not have all the functions that Hana does and was crazy expensive.
Johanna S.
Verified UserRetail · 2-10 employees
WORST POS SYSTEM - DO NOT PURCHASE!
HORRIBLE - We have DAILY issues with their program. We RIGHT NOW have been trying to reach them for the past 2 hours, with our system completely not working. It's just past noon, we can't do business like this.
The concept is right, but we've had problems with EVERY SINGLE FEATURE the product provides
- We are currently at the flower shop not able to process any transactions, not able to receive any orders, the wedding proposal totals are wrong, the features are FULL of glitches
- It's 12:20pm right now, they're on the east coat (3:30pm EST), and no one is responding to any of our call, voicemails or emails
- They claim to work on the issues, but never actually fix anything without having it stop working again
- The worst decision we've ever done for our store is pay for the HANA POS system
- We've had bad reviews left due to orders coming in late and us not receiving the accurate information from the HANA POS system
- They ruined both our Valentine's Day and Mother's Day, with orders not printing, not being able to submit orders, etc
Why they chose it
"I don't know, but it was the worst decision."
Brianna C.
Verified UserRetail · 2-10 employees
Doesn't work well with Teleflora
Hana POS has come a long way from when we started with it in 2014. When we had suggestions to improve the software, I felt like they really listened. More than anything, I wish the software integrated with FTD, Teleflora and FSN better so we would not have to go through the individual interfaces to send messages or confirm deliveries. We have had ups and downs with the software but I always felt like customer service would take the time to fix the issue.
- Entering orders is easy
- I like that we can pull up a customer and if you begin to type in a recipient that they have sent to before- it will automatically fill in
- Overall the basic, functions for entering orders and paying on accounts is easy to use and I can teach my employees easily
- I like the reports section, so I can monitor sales except I wish there was a little more explanation to them
- If I didn't use wire services, I would give this software a higher rating
- When we do have an issue,though,customer support is very responsive and takes care of the situation usually same day
- It does not work well with our FTD website or Teleflora
- Teleflora orders either don't ever come through Hana or it takes 3-4 hours for the order to print through Hana
- Our FTD website orders come through fine but the 'add-ons' are lost in the 'notes' section and we don't always know the customer has ordered extra balloons etc
- We cannot confirm Teleflora orders through the system
- We have to baby sit teleflora and check to see what orders came through and which ones didnt
- We have to use the teleflora interface to send messages etc
- So I have to use Two interfaces
- Teleflora and Hana
- I find the system is a little slow but I can't say whether its the software or our internet
- We are getting higher speed internet to see if that iwll make a difference
Jeff O.
Verified UserRetail · 2-10 employees
Hana POS is an Impressive System
Verified reviewer
- This software has a very intuitive and concise entry system for our florist
- It lays all the fields out in an easy manner to capture all pertinent data needed for the designers & delivery folks
- I has a strong customer database module which includes House Accounts, Monthly Statements and Merge features
- It also has a robust set of reports to use for financial and performance needs
- The system boast an impressive marketing tool for holiday email marketing and birthday/anniversary reminders
- All of these modules are seemingly integrated together to work harmoniously
- There really are no cons as the customer service is top rate to address any shortfalls that might come up (system feedback and glitches)
- The only module that I would find beneficial would be a Report Writer
- There are many instances that I would like to extract data in ways that would benefit my business
- This would come in handy for all businesses that run differently
- Otherwise, all is good
Switched From
The system was still in a DOS Windows platform
Why they chose it
"It was web based and had an impressive set of modules to work with."
Virginia P.
Verified UserReal Estate · 51-200 employees
Review of HANA POS
If I knew then what I know now, I would never have initiated this relationship. That said, the customer support is excellent, unless it is a holiday. That said, I have been told that the errors that I claim to be in existence are not there, by a manager, in effect, calling me a liar. I do not appreciate that. Because I am a Christian, and, as a follower of Jesus, called to forgive and graciously resolve issues, I have not, yet, discontinued my relationship with HANA POS. I am not always gracious, when continuing issues are not resolved. We are paying for convenience, and this is not always convenient. I have started my research on other POS systems, and may change over at the first of the year.
- It accepts orders from Flower Shop Network and 800 Flowers
- Continuous problems with printing issues, blamed on our equipment, but apparently cosmopolitan in the "HANA community"
- FSN orders are not not confirmed through this POS, though I am told that they are
- Customers tell us differently
Verified Professional
Retail · 11-50 employees
Interesting features with much potential. Great bang for your buck. Some functionality to work out.
Retail
- There is a lot of potential with this software
- They have many intriguing features such as the app that allows drivers to confirm deliveries with a signature, picture of arrangement, method of delivery, and delivery time
- Automatic invoice and delivery confirmation emails work well
- Ability to create products with preset descriptions and prices
- Autofill for repeat recipients of any given customer
- Many minor technical glitches and functional errors
- Pictures with delivery confirmation do not show up on delivery confirmation email to sender (at least not most of them)
- Proposals do not transfer over to invoices perfectly
- Invoicing doesn't allow to set net term period
- Individual invoices do not allow for multiple delivery locations
- Sender phone number doesn't appear on full receipt
- Delivery instructions do not appear on driver's dispatch app
- Inability to pull repeat recipient info if sender is different
Hana POS
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.