HappyFox Help Desk
Review of HappyFox Help Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About HappyFox Help Desk
HappyFox Help Desk Screenshots
HappyFox Help Desk Features
HappyFox Help Desk Integrations
Customer Reviews
See why people love HappyFox Help Desk
Verified Professional
Law Practice · 201-500 employees
Strong Ticketing System
I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.
- Happyfox sets out what it is meant to do - a strong, automated ticketing system
- Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements
- Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login)
- A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features
- It is limited ticketing and providing a knowledge base
- Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM
Clay K.
Verified UserEducation Management · 501-1000 employees
HappyFox Help Desk Review
Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten.
- What I like most about Happy Fox Help Desk is how easy it is to customize
- You can tailor the help desk home page exactly to your liking
- Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket
- I wish there was an alerts button for the recent tickets that you have been tagged on
- Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you
Why they chose it
"Price and because Happy Fox seemed geared towards education."
Alex W.
Verified UserComputer Networking · 51-200 employees
HappyFox makes us sad...
Great response from the sales team. Beyond that, it has not been a great experience. Very frustrating to modify and breaks easily.
- Responsiveness of the sales team to get a demo going and their willingness to work with us on configuration issues
- Simple system to use if you have a simple help desk need
- Our help desk became complex quickly
- HappyFox does not support any level of complexity
- For example, no capability of adding fields that have values dependent on others
- This has led to very complex form designs
- No ability to customize the layout of the forms
- every field is just thrown down the left side one after the other
- For over a year they did not support daylight savings time
- This made it very difficult to manage as we had to get all our users to change their settings to move them to another time zone certain times of the year
- They list some big enterprise clients - I can't see how any of these firms would actually use it beyond a very limited scope
- It doesn't scale
- Very easy to break - Every month I have to double check my reports to make sure they did not export the data in a different layout
Meenakshi M.
Verified UserRetail · 1001-5000 employees
Happy Fox ticketing tool
Ticketing tool is very efficient and easy to use. Team is very happy with the tool.
- The software is very cheap and easy to use
- Less Integration like asset management cannot be linked to the system
Why they chose it
"It is the best tool for small scale business. Cost effective and easy to implement."
Amanda K.
Verified UserRetail · 5001-10000 employees
HR Help Desk Administrator
Verified reviewer
- We like that it is easy to use
- It is rather simple and not overly complicated
- The reporting is very challenging
- I wish they had better reporting capabilities
- I
Why they chose it
"Happyfox could do about 75-80% of the features of the other 2, and was about 10% of the price of the others."
Verified Professional
Retail · 1001-5000 employees
Customizable to every need
The customer service from the team is beyond exceptional. Best ever.
- It is so adaptable
- We could add fields we needed
- We could add branding
- Canned responses
- It allows for tickets created by phone, email and social media
- It is difficult to set up but the team is very helpful
Switched From
We grew too large in our business to not have a proper function build software.
Why they chose it
"It offer every thing I need. I could apadt it to match my current processes. It allowed for manual ticket entry if needed."
Dale B.
Verified UserHospitality · 10000+ employees
Good Tool to Work on
HappyFox is a cloud-based help desk and customer support application. We have been using HappyFox since 2 years now and we are very pleased with it. It save us so much time in the sense that most customers ask the same questions over and over again. Its ticket support system really helps in solving customers’ issues very quickly. It also has a built-in knowledge base, end-user support portal, and community forum. Overall this is a very good tool to have and can be recommended also.
- It has a intuitive interface that helps users concentrate on incoming requests
- It is highly customizable with robust automation
- It provides a multi-channel ticketing system
- It automates tickets for speedy processing It has a Knowledge base for future references (FAQ) It also helps in Report generation of historical ticketing data
- I wish that more users were available at the lower level plans
- The program also has needs time to learn and thus it has a steep learning curve
sandeep s.
Verified UserComputer Software · 501-1000 employees
HappyFox Chat is great software
Verified reviewer
- 1
- if you are using this software as administrator its very flexible you can manage your team very easily 2
- quick installation on
- website 3
- we are using Chat & Ticket System from HappyFox both software comes with great features & plugins
- 1
- sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue
- 2
- support response is little slow they need to work on this
Eric L.
Verified User51-200 employees
HappyFox helps us keep up with our candidates
Verified reviewer
- Love that HappyFox support tickets were easy to set up from our current e-mail box
- We can easily respond to inquiries quickly using canned responses
- The software is able to be customized to your needs and flexible for as many users you need to have access to
- You can create specific rules and statuses that help the flow of communication stay in an organized manner
- There is a slight learning curve when beginning to use the software
- But after a demo and support from their team, we are pro's within a matter of a few weeks
Loris D.
Verified UserDefinitely the Best
Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it.
- Intuitive interface that helps focus on incoming requests Highly customizable
It creates a ticket of every email sent to the mail id, irrespective of their authenticity
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