Hello Club

• The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required
• This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic
• The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble

• As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function
• We worked with Hello Club to adapt a membership only process to a social club with no membership
• Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function
• We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself
• " The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference

• Easy to use and implement
• Tracks memberships well and easy to send emails and reminders and for members to sign up and change membership

My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features

• Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry
• The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria
• The user interface is incredibly intuitive which allowed me to easily train other administrators

• From a management perspective it assists the club management
• The fact it is mobile friendly for members/administrators is a major plus
• Overall with the web side it all works well and had no valid complaints except for the constant complaint highlighted below

Admin hours went from 15/wk to about 3/week because of all the things it does automatically or very quickly

• Its super user-friendly for both members & administrators
• The support team were really helpful with setup / answering any questions
• They are friendly & quick to respond
• The switchover from our the Clubs old system to HelloClub was very easy to do & we had very little issues incurred by members of the club
• The members find the booking & membership renewal is very simple, and the administrators find it easy to make amendments, set up events, keep track of everything etc

• Member management, court bookings and event calendar all integrated makes it great
• Reduces admin considerably by allowing members to self serve
• Access control and lighting sytem integration is fantastic, work well for casual play when the facility office is closed by simply using a pin

• Allows us to operate as a cashless organisation
• Each time members play, they pay a small fee (table money)
• It was time consuming collecting and banking the money
• Now each member has an account and they keep that topped up and our scoring programme allows us to automatically debit the table money each time a member plays
• The system is integrated with our Accounting package Xero We also use the electronic door locking system which is great
• Those with legitimate access to the club have a tag to allow access
• These can be disabled easily if lost or if the holder is no longer allowed access
• Those hiring the rooms are given specific times and days they can use the tag
• Beats keeping track of actual keys that seem to get handed around or lost
• Keeps the insurance company happy too
• The help options are very clear, although we have written several instructions that are very specific to our processes