HelpSpace
Review of HelpSpace Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About HelpSpace
HelpSpace Screenshots
HelpSpace Features
HelpSpace Integrations
Customer Reviews
See why people love HelpSpace
Max W.
Verified UserMarketing and Advertising · 11-50 employees
HelpSpace is an excellent all-in-one solution that will handle all of your customer support needs
HelpSpace truly helped with solving these problems in our company: Hosting our technical help document. Creating Help centers and hubs for our saas products. Managing all of our support emails all in one dashboard. Making our company support experience seamless.
- HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place
- From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs
- Plus generate fantastic widgets that you can place on your website to make your support process seamless
- We switched from Help Scout to HelpSpace and couldn’t be happier
- Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable
- Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout
- Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper
- Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features
- Their support team is top-notch as well
- The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice
- We can’t recommend it highly enough
- I genuinely don't have a bad thing to say about HelpSpace HelpSpace
- It’s a truly solid support platform
- It just needs some more integrations with other apps
Switched From
We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!.
Kris V.
Verified UserComputer Software · 2-10 employees
keep it up!
We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly) technical helpdesk questions. It's excellent to triage & assign.
- It's simple, inexpesnive & API integrations are rather easy
- The reason why I'm taknig the effort for this review: I think you'd benefit from adding a bit on the "insights/reports" section
- I'd like to see trends in amount of tickets we get per user, per tag (is the nature of helpdesk tickets changing
- ), how much time my agent are taking to tackle tickets (this is a key metric for us: I'd like a max of 10' per ticket, but there's no way for me to monitor this)
- I know some are spending too much time on support but I have no metric to demonstrate this and to incentivce them
- The time between opening & closing tickets is useful, but not super critical
- I much more like time spent per ticket (should be possible somehow to track, I think)
Switched From
We've used Zendesk before which is similar, but much more expeonsive and too complex. Also, it's very easy to integrate additional user-information based on the e-mail adress of the ticket coming in. that really is a big plus of your application.
Why they chose it
"mostly because:1. simplicity in combination with low cost2. easy integration possibilities with API"
Etienne B.
Verified UserFinancial Services · 2-10 employees
Value for money
Quick and simple. Very affordable.
- Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well)
- For the price you pay, you get a good amount of software
- Helpspace does sometimes lacks features or professional UX that more advanced (and more expensive software) has
- But for starting companies is a great choice
Why they chose it
"Value for money"
Verified Professional
Design · Self-Employed
A beautifully simple customer support system
Design
- HelpSpace had everything I needed to start a customer support system with limited time and resources
- In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks
- As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each
- As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system
- My customers to get in touch, and I don't have to get lost in emails thanks to the system
- It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck
- Probably the best part is how all of this works together and embeds into my site
- It's simple to customise and embed, and you can also customise it further using the JavaScript API
- It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget
- For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button
- Whereas on other pages, I display the floating widget button
- Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress
- They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress
Why they chose it
"I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well."
Mario K.
Verified UserMarketing and Advertising · 2-10 employees
A helpdesk-platform-dream come true
If you search for a helpdesk platform that is really easy to use and fast and - most importantly clearly arranged I can tell you: You found it. There are so many different options out there, but most are either cluttered with buttons and text or seem unfinished. Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast. And nowadays - especially in marketing - timing is key ;) Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog. Documentation is your digital manual for products or services, Help Center is your knowledge base and Blog is ... well a blog. All load very fast, look really professional and work extremely great. I had nearly no learning curve for my team as they found every option very fast. CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. (Especially for the price!) They have an amazing support and development team so I'm sure they will amaze us in every single way in the future. It's not a huge set of unfinished tools which look and feel unfinished but the preferable less functions work great and are rock-solid. I'll rely my own and my clients businesses on them. And that's helpspace.
- • Multiple channels in one place to filter and guide topic related questions and always keep track
- • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking
- • No direct message / Chat Now - feature (but that's on top of the roadmap) https://supportcenter
- helpspace
- com/article/148/roadmap • Some minor graphics glitches (e
- g
- headline line break in blog module) that are all fixed in no-time (had more but sent them a message two days ago and yesterday they were already fixed) • No option to select custom main color (for branding) - but that's not really important • Local german translation not 100% ready (but that's no problem as we mostly have international clients)
Switched From
I received much spam through the contact form (over 200 tickets a day) which I had to delete do manually. Also it was a bit cluttered imho. Maybe also it had too many features. Setup took also about thrice the time (in comparison to Helpspace) The public view of the FAQbase feels outdated.
Why they chose it
"I tried it and I knew I don't have to look any further as this is what I need and want."
Lukasz D.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Neat simple and effective ticket management system with great support team!
Very satisfactory - been very reliable and this is the key!
- Pleasant Design and Being able to help with its translation
- Some rigidity and lack of implementation of features available elsewhere
Switched From
Freescout was free, so very cool... but constantly letting us down - and when we were moving the site, the emails were getting lost.
Why they chose it
"Helpspace's team was superhelpful to begin with and they agreed for me to translate it into my language."
Verified Professional
Information Technology and Services · Self-Employed
My Honest Review for HelpSpace
It works for basic support business
Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents
I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work
Why they chose it
"I can say that ThirveDesk has more robust features and the founders is taking it to Unicorn SaaS if they listen carefully to every reasonable use case of their customers without neglecting any."
David M.
Verified UserInformation Technology and Services · 2-10 employees
Slick EU based alternative to HelpScout
Straightforward to setup and has been reliable so far.
- EU based servers / GDPR compliant
- The product has a decent polished UI that's easy for non-technical support agents to use
- Given the price it's tremendous value
- At the time of writing it's a fairly new piece of software so it would be unfair to criticise a lack of advanced features
- It appears that an intercom style "Chat" widget and more advanced "rules" are on the roadmap
Switched From
Helpscout appears to have received little development attention over the last few years. I'm not a fan of the chat widget, and I reported to them some time ago that it was possible for people to tamper with the custom variables passed to it but the concerns were dismissed at the time. Taking a quick look at their docs now it still seems like they are only hashing the email address and nothing else.
Jamie S.
Verified UserE-Learning · 2-10 employees
Big fan of Helpspace
Verified reviewer
- I like how helpspace allows us to manage incoming client requests and tickets with ease
- It works well with Zapier which helps us to interagte it into the rest of our apps in a multi step process
There was not a lot that we did not like with helpspace, its all been great to use
Nick M.
Verified UserMarketing and Advertising · 11-50 employees
Helpspace.com shines with its user-friendliness and practical features
Helpspace.com shines with its user-friendliness and practical features. The knowledge base integration via widgets is especially useful. A suggestion for improvement would be to add more analytics and reporting tools to further optimize customer communication.
- Helpspace
- com is a super intuitive ticketing system, perfect for small businesses looking to improve their customer communication
- The interface is easy to use and focused on the essentials
- Feedback and feature requests are quickly taken up and implemented by the team
- With Helpspace, you can easily create and customize knowledge bases
- These can be easily shared and integrated into websites, shops, or platforms via widgets
- This way, customers can directly find and use FAQs and other information
- The software offers many automation options to distribute tickets efficiently, saving time and ensuring quick responses
- Overall, Helpspace
- com makes customer support simpler and more effective
- It's a great choice for small teams that value efficient communication
Not the best choice for bigger companies with more than 200 employers due to limited functionalities
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.