High Trek POS
Review of High Trek POS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About High Trek POS
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High Trek POS Features
High Trek POS Integrations
Customer Reviews
See why people love High Trek POS
Jenny L.
Verified UserEntertainment · 11-50 employees
unique entertainment biz
We have really loved having high trek the team is great and it is not crazy expensive like others as well as you don't need to sign and forever long contract.
- Hight Trek was easy to implement
- They walked you through the process as well as the customer service is top notch
- It is easy to try employees on how to use
- We love that it has a crm in it and you can assign people tasks
The event management side is a work in progress so we use google doc to make our event sheets with all the details for the day of event
Switched From
Needed more options for our food portion of our business.
Why they chose it
"Customer service support and they are always making changes to make their system better. We had looked at them a few years before but they didn't have everything we needed. Once they added a few things we were ready to go with them."
Shannon O.
Verified UserEntertainment · 11-50 employees
Solid booking software that handles all of our needs.
We are very happy with the value we get from the software and all of the ways the software helps us merchandise our products, upsell to our customers, and track our conversions and online marketing spend so we can grow our business. The company is also always helping with free consulting as to how we can make our business better and grow faster.
- I appreciate the integrated waivers that generate tickets for our guests and a process for us to make sure that every guest that participates is waivered
- There are many ways to configure products to handle our complex capacity constraints for our ropes course
- The software also handles admission tickets for our mini-golf and lane rentals for our Axe throwing
- Having one system to handle all of our point of sale transactions as well as online bookings, camp reservations, and financial transactions is a plus
- The ability to sell pre-paid vouchers works great for us during the holidays
- The company is very responsive and always developing new features for us
- The integration with QuickBooks saves us time and effort
- The addition of CRM capabilities are making it easier for us to manage our sales funnel and work with larger corporate events with more control over pricing and communication
- The system doesn't integrate with a card system like embed yet
Why they chose it
"Flexibility of the system, capabilities of complex product configurations, waiver integration."
Eileen T.
Verified UserEntertainment · 11-50 employees
Seeking to switch to a new operating system? Consider HT POS.
We've relied on HT to support our business operations, and it's been an invaluable asset every step of the way. Despite our customer service team being small in numbers, they're dedicated to being there when we need help/assistance. They're always ready to jump into action, promptly scheduling calls to address our inquiries and discuss our evolving business requirements. One of the standout qualities of our customer service team is their proactive approach to enhancing our experience with HT. They've been hard at work implementing new features that have proven instrumental in streamlining our processes, both behind the scenes and for our valued customers. Their commitment to innovation and excellence has truly elevated what we do, resulting in a more seamless and satisfying experience for all involved. As we continue to grow and evolve, we're grateful to have such a dedicated and responsive team supporting us every step of the way. We look forward to continuing our partnership with HT for years to come.
- see overall experience below in box three
Brian D.
Verified UserEntertainment · 11-50 employees
High Trek has been a great company to work with!
I've honestly really enjoyed working with them. Incredibly responsive support and it gets the job done.
- They are tackling unique problems that the location based entertainment industry faces and they are incredibly responsive when new features are needed or issues are identified
- POS' for this type of business generally just dont do the things we need them to and they have done a great job
There are a few features that we are waiting on but the pros outweigh the cons so we are OK waiting
Switched From
Revel doesnt have a capacity based reservation system integrated.
Why they chose it
"Feature set, plans for new features, interactions with development team."
Jeremy F.
Verified UserHealth, Wellness and Fitness · 51-200 employees
A Great Switch
We are able to migrate multiple ends of our business operations into one modular software. It is easy to use and has saved us time and energy.
- The ease of use with HighTrek is such a terrific feature
- Also, the number of features that it carries with it, and still excels in, is remarkable
- Also, the integration into QuickBooks is very helpful for our accounting
As with all newer software that is constantly updated, we do sometimes find bugs, but the team is so responsive to make changes that it is hardly a con
Switched From
Our accounting costs were too high and we were forced to use three softwares that HighTrek has replaced.
Cameron C.
Verified UserEntertainment · 2-10 employees
Highly recommend
We are able to take online orders with ease. Customers love it and constantly tell us how easy it was to book their party and event.
- User friendly
- Easy to set up and easy to learn
- Cant think of one, everything has been exceptional
Switched From
Because we heard this software was the perfect set up for the entertainment industry and they were right.
Why they chose it
"Because this is truly the best software for anyone in the entertainment industry."
Kate B.
Verified UserEntertainment · Self-Employed
Best Support
Overall experience has been nothing short of amazing and supportive. I have appreciated the support they offered both relative to the functionality of the POS system as well as the business knowledge, ideas, and overall encouragement they give us as new business owners.
The availability and support that has been offered by the High Trek Team while we grow and customize further our POS platform
- Initially it was confusing and a bit intimidating doing the initial set-up
- But, I will say working with them to do some of the basic actions needed helped greatly in building confidence to complete the rest of the project
Why they chose it
"They had the knowledge and platform that we were looking for with less creative time needed from us."
Chad C.
Verified UserEntertainment · 2-10 employees
LaserMaxx Spokane Review
Great and easy to use. Love High Trek POS
- How easy it is to use
- How High Trek will work with us to do updates
- If anything, ever goes wrong, they work on fixing it immediately no matter what time or day of the week it is
- Was a little complicated to use at first but we picked up on it quickly
Sierra G.
Verified UserRecreational Facilities and Services · 51-200 employees
High Trek POS - crucial to our company
We use High Trek as the reservation system for our facilities. It is crucial to our company. Many of our employees interact with it on the daily. It's packed with features that are easy to use (and train on) and if we ever have any questions, [sensitive content hidden] has been there as a constant support and huge help!
- High Trek as a whole is great
- I find lots of use out of POS and transactions (we use this to check guests into our facility, attach their waivers, add merch, etc
- )
- We use leads for the majority of our group bookings
- I also dabble in product setup from time to time
- And find the voucher system to be very handy and easy to use
- There are so many features, it can get a bit confusing
- This is my biggest "con" but still consider it a "pro" because we use so many of these features in our day-to-day operations
- Particular product setup and schedules can get a little tricky if you don't know what you're doing
- Email and SMS is one we've also had to troubleshoot a bit but has ultimately made a huge positive impact for us
Connor W.
Verified UserRecreational Facilities and Services · 11-50 employees
Gamechanger in the recreation field!!
Verified reviewer
- High Trek allows for smooth interaction for both guests and employees alike
- The waiver system acts as a one-stop shop for the completion, attachment, and storage of valuable customer profiles and associated files
- Various reports are available at your fingertips and the crew is so receptive to feedback and questions about the system itself
- As with any POS system, there are some bugs that we have run into, but as mentioned above, the team is more than receptive to feedback and always resolves the issue or provides insights on a solution in a timely manner
- Amazing staff with impeccable communication means that it is difficult to provide cons for this product
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