Hubtiger Service and Repair Software
Review of Hubtiger Service and Repair Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Hubtiger Service and Repair Software
Hubtiger Service and Repair Software Screenshots
Hubtiger Service and Repair Software Features
Hubtiger Service and Repair Software Integrations
Customer Reviews
See why people love Hubtiger Service and Repair Software
Milan D.
Verified UserSporting Goods · 2-10 employees
How Hubtiger can make your shop better
It has been the best investment we made in the shop. It made things easier, quicker and much more overseeable.
- The fact it is making all of your worries dissapear by making everything easy and convenient
- You're not on minute long phonecalls with customers for planning because they can do it themselves
- Also when the bike is ready to collect or for any other types of contact regarding the bike you can do it all trough text to save your precious time and optimise your working hours
I find that we mostly go over our text limit, however upon discussing this with [sensitive content hidden] we are immediatly trying to solve this
Phillip B.
Verified UserConsumer Services · 2-10 employees
Hubtiger holds my business together.
Excellent.
The thing I like most about Hubtiger is how it supports my entire business simply and efficiently
- There isn't much I dislike about it
- If there are features I think would benefit me and others, I suggest them to the team and they are quite responsive about these suggestions
- I feel like this company is extremely good at keeping their finger on the pulse of their product
Switched From
I needed a more efficient booking software, with so many more features than Google calendar could provide.
Mark W.
Verified UserRetail · 11-50 employees
great addition to our shop
it's been great and once we have some more experience using it we can take better advantage of all the features.
we like the photos that we can attach to workorders and the automation of everything
- it's slow to integrate with lightspeed sometimes
- would also be great to be able to text directly with customers that don't have a jobcard
Switched From
we needed automation of texting is the main reason for using it
Why they chose it
"it has automation texting is the biggest reason"
Pepper H.
Verified UserSports · 2-10 employees
Hubtiger is the best tool we've added to our service department
Verified reviewer
- The robustness of the work-order/job card and the ability to provide the riders with a thorough and detailed quote or quote options for their bikes was a pretty big game changer for our service department
- We get approvals in seconds and can build strong relationships with our customers since they get to be a part of the process and not feel like they are left in the dark or blindsided
- I would just appreciate more documentation for how-to's to use and set up some of the features in hubtiger we're neglecting
- It's feature rich and we could definitely use this tool more to it's capacity
- Chat/email support is fine, but I'm I bike mechanic that can make good use of manuals and documentation or even videos :)
Switched From
We we're using booxi for the appointment booking and for our fatbike, ski and snowshoe rentals. Then we were using lightspeed for the workorders. We still use lightspeed as our POS, but have nearly abandoned the workorder function in favor of Hubtigers more robust and feature rich system both as a booking software and workorder flow. We haven't yet had the opportunity to use Hubtigers new rental system. I'm not sure it will work for our cross country skis, but who knows what the future allows.
Why they chose it
"I had a very early demo by Stuart quite a few years ago and have been watching the company since. I got fed up with some of the pain points with the systems we were currently using to meet the needs of our service department and our clients. Really happy I pulled the trigger."
David R.
Verified UserRetail · 2-10 employees
Hubtiger is the future of bicycle workshop management
Previously our systems involved double handling of a google calendar and google sheets for tracking calendar availability for workshop and our rental fleet. Hubtiger has eliminated a good deal of double handling.
- There are so many features that have revolutionised our workshop
- Better visual calendar management
- Better Technician availability management
- Sync & integration with our PoS means less double handling
- Messenging directly with customers and the comsm managed within the job record are fantastic
- Developing customised reporting for workshop management
Switched From
We found this system lacking in some key functionality in managing technician availability and rental fleet.
Toinette M.
Verified UserRetail · 2-10 employees
Very good service
I am very happy with this system as I do not have to save papers with customer details. I can easily check customer history.
- Booking appointments for workshop services is quick and easy
- Finding customer detail is very sufficient
Too many updates, which lets some features not work properly, like finding products and automatic syncing of payments
Nigel T.
Verified UserLeisure, Travel & Tourism · 2-10 employees
Top Gear Cycles - Taupo - New Zealand: Bicycle Retail/Service Centre
I believe in Hub Tiger and what it does and provides us. I don't feel like a number when dealing the the Hub Tiger team, and any suggestions on improvements have been taken onboard, and where relevant have been implemented. I like the constant communication when a new feature or change is made. Over all Hubtiger has been far superior to other systems I have used in the past, and I believe they are heading in the right direction with having an even better product in the near future.
- I have been using Hub Tiger for over 2 years now
- The main feature we love and couldn't do without is the ability to communicate with my client via different forms of media
- Also the care and support from the Hub Tiger Team
- You can expect to get a reply to any question in a reasonable amount of time
- The answers are supportive and I have never felt that I can't ask any question
- As with everything, I believe there are still things to work towards, but as a Service Management system
- Its the best I have used in the past 30yrs
- This is said by someone that has been involved in various bicycle service management systems
Switched From
Hub Tiger is better.
Ian S.
Verified UserSporting Goods · 2-10 employees
Ian Simpson
Verified reviewer
We love that we are able to keep a record of every customer's service history and how easy it is to use
- N/a
Switched From
They were bought out by a Franchise store.
Trent D.
Verified UserRetail · 2-10 employees
Hubtiger Work Order and Rental Management Review
Overall, Hubtiger is an incredibly effective solution for my bicycle workshop. The customer service team is highly responsive including the [sensitive content hidden] himself. I am very happy to be working with their team to implement the best system in my workshop.
- Hubtiger has completely transformed the way I create work orders and communicate with customers
- Communication is automated and effective, and quotes are displayed digitally
- It makes service transparent for my customer
- We have saved time with the utilization of SMS messaging vs
- phone calls
- Attachments are also incredibly easy to associate with work orders
- The integration aspects are not the most seamless
- I often find myself waiting for the software to communicate with my Point of Sale
- I hope this can be improved
- I also would like more customization of repair statuses
Why they chose it
"Hubtiger is almost a one of a kind product for my industry. Plenty of software have integrated work order management tools, but none are nearly as robust as Hubtiger."
Grant U.
Verified UserRecreational Facilities and Services · 2-10 employees
Saves us soooo much time and money
Verified reviewer
- Hubtiger allows us to manage resources easily and visually
- It removes the human factor in messaging and updating the client at every step, its now a 1-step process of updating our workflow and the customer gets notified there and then, on the spot
- There is no real con that i can think of
- The team is available and fluid in listening to input and releasing new features on a regular basis which is impressive
Switched From
Much more user-friendly and intuitive.
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