Intermedia Contact Center

Review of Intermedia Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About Intermedia Contact Center

80% of customers believe they’re delivering a great customer experience, but only 8% of customers agree. Businesses like yours need better visibility to determine the quality of their customer interactions and the right tools to make it even better. Intermedia Contact Center helps you deliver on everything that defines a great customer experience: Quick Access to Assistance with Intelligent Call Routing and Self-Service Tools – Get customers the answers they need fast by routing them to the right employee. Give your employees relief while helping your customers resolve inquiries themselves using interactive voice and web chat response tools. Greater Availability and Convenience with Omni-Channel Support – Effortlessly engage customers how they want using voice, chat, email, and SMS. Proactively engage customers with fewer resources using automated notifications for everything from appointment reminders to promotions. Better Personalization with CRMs Integrations – Get immediate, relevant customer information during an interaction to quickly validate customer information and deliver a personalized experience. Better Visibility with Dashboard, Reports, and Recordings – Let emplo...

Intermedia Contact Center Screenshots

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Intermedia Contact Center Features

Features of Intermedia Contact Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR

Intermedia Contact Center Integrations

ServiceNow logo
ServiceNow
Slack logo
Slack
Zendesk Suite logo
Zendesk Suite

Customer Reviews

See why people love Intermedia Contact Center

4.0 / 5
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1 Star
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Alicia G.

Verified User

Health, Wellness and Fitness · 501-1000 employees

Used daily for less than 2 years
Dec 22, 2025

Call Center Review

Overall, I am pleased with the Intermedia Contact Center, which is simple to use and simple to teach to the agents.

What they liked

I like how much information it gives you in real time, and that other agents can see if others are available, eliminating the possibility of too many agents taking a break at the same time

Room for improvement
  • I don't like that calling out from the Contact Center icon is different from calling from the Calling icon
  • As an admin, I am able to find recordings from one but not the other
Switched From

It did not offer a lot of features and had to use other programs to make up the difference.

Verified Professional

Computer & Network Security · 2-10 employees

Used other for more than 2 years
Dec 22, 2025

it mostly works

sometimes you have to beat on it a little, because the installation options are not always clear. you can get it to work eventually, and after that, you're in pretty good shape.

What they liked
  • it works reasonably well, after you beat it into submission
  • other than that, it behaves pretty well
Room for improvement
  • the installation can be amusing at times
  • sometimes what you think you are installing, or the way you are installing it, is not always what you get

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Decision Context

Intermedia Contact Center

Intermedia Contact Center

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Pricing
Pricing available upon request

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