ISAAC
Review of ISAAC Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ISAAC
ISAAC Screenshots
ISAAC Features
ISAAC Integrations
Customer Reviews
See why people love ISAAC
David D.
Verified UserTransportation/ Trucking/ Railroad · 51-200 employees
Isaac makes E-Logs easy
Excellent! When we have issues they are dealt with quickly. The solution on the truck side is largely "install the hardware and forget it". on the admin side there is a learning curve, but Isaac is there to address any questions or concerns you may have.
- Ease of use on the administration and driver side of the solution
- Effortless installation and maintenance compared to other E-Logs I have dealt with
- I don't have any dislikes perse
- There can be ups and downs with Isaac but their support team are quick to respond and get to work to fix every issue I have come across
Switched From
We needed an equipment upgrade to comply with the ELD mandate and were unhappy with the service we were being provided.
Rashmin S.
Verified UserRetail · 10000+ employees
Last Mile Delivery - Transportation
Account well managed, provided every possible solution, On time services, easy contract terms with pre & post sales support.
Easy to operate, aligned with Industry needs, proactively updates to latest Transportation compliances
- Power plug to cradle connection should be of high standards , which frequently broke or came out of the jack of tablet creating operating challenges
- Preferably have more repair centers in Toronto area
Switched From
Technology update, easy to migrate, feature friendly and cost.
Jake G.
Verified UserTransportation/ Trucking/ Railroad · Self-Employed
Management focused
The mobile hardware is nice in terms of processing speed and minimal downtime due to routine maintenance but the software learning curve is steep and some beta software modules are utterly useless. ISAAC uses truck drivers as beta testers with little or no regard for end user feedback. They only listen to managers.
- Very detailed system that can be customized to specific needs
- Virtually impossible for an end user like myself (a truck driver) to provide any feedback to the developers at ISAAC
- I work for a large company but i am not at liberty to submit any feedback on their behalf because firstly, I am not considered in a position to have an opinion by my company and secondly, ISAAC only comminicates with our company contact
- The ISAAC system is designed and only caters to fleet managers
- Drivers' opinions are not even considered in the development
- When ISAAC states their system is "driver friendly" , I seriously doubt that it is from driver feedback
- They definitely have never asked me for any opinion
Switched From
I am not in a position to choose which technology i use. My employee makes thise decisions and i simply use what i am told to use.
Ann R.
Verified UserTransportation/ Trucking/ Railroad · 51-200 employees
Director of Safety and HR
Very pleased with their product. Their customer service is top notch!
- Ease of use for the driver
- The platform takes the guesswork of what status to be in for a specific function and the required remarks are automated
- Would love to have GPS location tracking to share with customers through an email link
- Within safety, I’d like to see some automated coaching options on the critical events platform
Switched From
Horrendous customer service and no IT support when their hot spots failed.
Why they chose it
"Motive didn’t have as a robust customer focused support platform and it was not as easy for driver to use."
Mehdi G.
Verified UserTransportation/ Trucking/ Railroad · 51-200 employees
ISAAC instruments, the right solution for Trucking needs
Using this solution for over 3 years, we are convinced that we made the right choice for our company and drivers. Very reliable and versatile solution. from our drivers, to our dispatchers and our safety managers are all in agreement that ISAAC is the system to use
- Ease of use is one of the main driving behind us choosing ISAAC
- many of our drivers were requesting the change
- After more than 3 years, we see the reliability of this solution
- Nothing to report here
- So far all ISAAC features were a plus for us
Switched From
reputation of ISAAC instruments Issues we had with Peioplenet
Don S.
Verified UserTransportation/ Trucking/ Railroad · 11-50 employees
Fleet Maintenance & Compliance
Overall experience has been great right from sales to implementation and now support when needed
- like how well the system works not a lot of glitches or malfunction of equipment
- only being able to pull 20 second manual extraction on dash cam footage
Switched From
Tracking at the time was only available with 30 or 15 minute updates
Why they chose it
"wanted an all in one solution with tablets did not want to rely on drivers devices also only 1 support team to work with when issues come up with equipment."
Noah B.
Verified UserTransportation/ Trucking/ Railroad · 51-200 employees
Honest review of ISAAC
I really appreciate the time and effort ISAAC has put into onboarding customers. Onboarding was WAYY better than our expectations, having implemented similar products in the past.
- Easy of use, really smooth implementation, and ready out of the box
Our biggest hurdle right now is specific data that is not integrated with our TMS, McLeod
Switched From
Better data and ease of use! Also, the integration with McLeod (supposed to have been better, but lacking some features)
Why they chose it
"Customer service and integration capabilities"
Gerard K.
Verified UserTransportation/ Trucking/ Railroad · 51-200 employees
Highly recommend ISAAC Instruments
Overall excellent. A very proactive company with an effective product.
Ease of use Remote accessibility of the tablets Reporting feature ISAAC Coach to enhance driver safety
- Not a cheap system, but you get what you pay for Not a perfect system, but the support and response time from the team has been excellent
- As well they take user and client suggestions and incorporate them into the system
- It is continuously being improved
Switched From
ISAAC has a far better product - more flexibility and easier to use. ISAAC Coach allows us to improve safety and our drivers skills without taking them off the road. Reporting feature gives us data to improve our compliance, our drivers and with that improve our business
Why they chose it
"It checked all the boxes - by far it is the best product"
Olivia W.
Verified UserTransportation/ Trucking/ Railroad · 11-50 employees
Top Notch Product
Isaac is very customer orientated. I would not use any other system.
- Transition was seamless Driver friendly Isaac staff are great to deal with
- Very knowledgeable and helpful
- I can honestly say there isn't anything I dislike
Eric S.
Verified UserTransportation/ Trucking/ Railroad · 5001-10000 employees
Avoid Issac
I can't really review the back-office features. I will say that the dispatchers don't seem to be able to be able to input orders correctly, so apparently there are problems there as well. I certainly can review the driver interface. It is horrible. Drivers are extremely frustrated with Isaac.
- It is getting some updates that have improved some features
- For example, the driver tablets now can scan documents somewhat well, although still not as well as competing devices
- As someone with previous experience designing and building user interfaces, I can state that the user interface of the tablet is absolutely hideous
- The basic ELD functionality is very poor
- It even occasionally randomly changes the driver's status without notifying the driver, resulting in FMCSA violations
- The company's CSA scores have risen since switching to ISAAC
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