iVend Retail

Review of iVend Retail Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About iVend Retail

iVend Retail by CitiXsys is a cloud-based retail management platform that keeps your stores, back office, and head office in sync. It brings together point of sale, mobile POS, loyalty, reporting, and analytics so the same data flows through every channel in real time. Prices match, inventory stays accurate, and your customers get a consistent experience whether they buy at the counter, on a mobile device, or online. Because iVend is delivered as SaaS, you get the software and the managed infrastructure behind it. That means faster rollouts, predictable updates, and fewer moving parts for IT to worry about. New stores can be added quickly. Settings, security, and permissions are handled centrally. If the network drops, POS keeps working and transactions sync the moment you are back online, so selling never stops. The POS and mobile POS apps are built for everyday retail. Associates can look up products, apply promotions, enroll customers into loyalty, and check out anywhere in the store. The experience is simple for staff and fast for shoppers. For head office teams, controls are centralized. You can plan promotions once, schedule price changes in advance, and push updates to eve...

iVend Retail Screenshots

iVend Retail Features

Features of iVend Retail
Accounting Integration
Barcode/Ticket Scanning
Customer Accounts
Discount Management
eCommerce Management
Electronic Payments
Electronic Signature
Gift Card Management
Inventory Management
Multi-Location

iVend Retail Integrations

WooCommerce logo
WooCommerce
SAP HANA Cloud logo
SAP HANA Cloud
Shopify logo
Shopify
Adobe Commerce logo
Adobe Commerce
Dynamics 365 Business Central logo
Dynamics 365 Business Central
Sage X3 logo
Sage X3

Customer Reviews

See why people love iVend Retail

5 Star
0%
4 Star
63%
3 Star
13%
2 Star
13%
1 Star
13%

Andee D.

Verified User

Retail · 11-50 employees

Used daily for more than 2 years
Dec 22, 2025

VP of Finance

Never would have implemented this with the consultant hours that we had to pay to even get this going.

What they liked

The pro was that our partner hired one of their consultants and they assisted us directly without having contact with the vendor

Room for improvement
  • We have problem after problem implementing this software
  • Up to losing functionality of changing tax codes by start date and end date
  • ridiciulous issues
  • It kept having code issues for our database
  • Latest SAP said their code was causing a problem with SAP basic functionality and they said they would charge us to fix it

Alya P.

Verified User

Retail · 51-200 employees

Used daily for more than 2 years
Dec 22, 2025

Ivend has great functionality that every Retail Stores should have

I'm very much fine with the system features and functionality. I do understand that there is no a perfect system, at least come with a great support. And help client to address their issues that they are facing.

What they liked
  • The Functionality and the Ease of Use is great and amazing system features
Room for improvement
  • We were using SAP B1 integrated with Ivend Retail and the implementation of this two systems are not easy
  • Lots of issues arises when you deploy to the production
  • In terms of support It takes time to resolve the issue, support weren't very specific as to what causes the problem
  • They kept on doing inventory adjusting in the system
  • Product and licenses are somewhat costly
  • If you will gonna use IVend retail for Point of Sale be sure to hire a technical person who understands the process of it

Willy O.

Verified User

Retail

Used unspecified for more than 2 years
Dec 22, 2025

Good POS software with a lot of features and reporting capabilities

Retail

What they liked
  • 1
  • This software is easy to use
  • The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse
  • 2
  • Has a lot of ready to use reports such as sales report, till report, inventory report, collection report
  • 3
  • You can develop custom reports using built-in report designer or Crystal Report
  • 4
  • Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard
  • 5
  • Has dashboard designer
  • 6
  • Support is very responsive
  • 7
  • Relatively inexpensive
  • 8
  • The product family is quite complete
  • Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce
  • 9
  • Support for OPOS devices
  • Therefor supports a lot of devices
Room for improvement
  • 1
  • Add-on development is still difficult
  • 2
  • New version sometimes buggy
  • And the 'bugs' are usually silly
  • 3
  • They increase the license price (Did I mention that before, it is relatively inexpensive
  • )

Catherine G.

Verified User

Retail · 1001-5000 employees

Used daily for more than 2 years
Dec 22, 2025

Overall a great POS for retail

over all i enjoyed this POS system

What they liked
  • I liked the functionality of being able to search by phone #, Email Address even by the dates the customer purchased their products
  • This pos was about 90% easy to use and dummy proof
Room for improvement

The search feature didn't always work, i wish if you searched by phone # iVend retail would understand some people dont put the (902) or the - between the phone #'s which made it hard to find some receipts for customers

sofyan a.

Verified User

Retail · 201-500 employees

Used other for less than 2 years
Dec 22, 2025

Beware of ivend

Verified reviewer

What they liked
  • i can't write any Pros because the most important for ERP soultion to be work well but ivend not
  • even they dont response after they sell their product
Room for improvement
  • i try ivend
  • they have many issue without solution
  • and they need very long time to fix
  • also the compatible device is not updated from 2016
  • it means if you need any machine like finger print which we face you will not find the compatible model in the market , the same with POS printer
  • and check price device so hard
  • they don't response to their email
  • unless you want to buy product
  • I can say sure don't stuck your company with this solution

Zaighum A.

Verified User

Automotive · 2-10 employees

Used daily for less than 6 months
May 28, 2026

Ivend Retail

User friendly interface is the most important thing in ivend retail software.

What they liked
  • In the retail market ivend retail is the best option because the design and display is awesome
  • Ivend is easily useable
  • Everyone can use it easily
Room for improvement
  • In ivend retail software don't have any critical issue
  • For limited records ivend retail is the best only for limited record

Khin May A.

Verified User

Automotive

Used unspecified for less than 2 years
May 28, 2026

iVend Retail review on usage experience

Automotive

What they liked
  • The software is lightweight and easy to use
  • The vendor is trusted and reliable vendor and the rate of customer caring is superb
Room for improvement
  • The product have some limitations and hindrances when it was using along with SAP other than the standalone
  • All the supports are good, very helpful and responsive apart from slightly lack of communication during hand over stage of the particular subject from one team to one team

Monica S.

Verified User

Retail · 11-50 employees

Used daily for less than 12 months
May 28, 2026

Perfect for retailers to increase their sales

Nice solution for retailers to help them in the increase their sales by omnichannel strategy.

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Decision Context

iVend Retail

iVend Retail

3.9
Pricing
Starting at $1,799.00 per month
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