Kaseware

Review of Kaseware Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About Kaseware

Kaseware is a cloud-based investigation management solution for corporate security and law enforcement teams in public, private, and non-profit sectors. This platform can help teams manage operations, cases, documents, plus more. With auto-fill forms, driver’s license scanning, social media search, graphing tools, link analysis, and geographical recognition data, Kaseware is designed to minimize data entry tasks and streamline operations. This solution includes a Supervisor Dashboard with configurable tools for task management, secure messaging, retention policies, records management, and user access controls. Teams can also access robust workflow engines and customize management tools that are suitable for case-specific needs. Additionally, Kaseware allows public or private web-portals to be utilized when gathering data using custom forms. Kaseware mobile apps are available for iOS and Android devices. Pricing includes a monthly license fee per user. Multiple hosting options and add-ons are available. Support is available via phone, email, and other online resources.

Kaseware Screenshots

Kaseware screenshot Kaseware screenshot Kaseware screenshot

Kaseware Features

Features of Kaseware
Alerts/Notifications
Audit Trail
Communications Management
Corrective and Preventive Actions (CAPA)
Investigation Management
IT Incident Management
On Call Scheduling
Safety Incident Management
Status Tracking
Ticket Management

Customer Reviews

See why people love Kaseware

3.0 / 5
Write a Review
5 Star
33%
4 Star
0%
3 Star
33%
2 Star
0%
1 Star
33%

Susan D.

Verified User

Design · 2-10 employees

Used weekly for less than 6 months
Dec 22, 2025

Great Experience

Great product, great customer service.

What they liked
  • Significantly improved my time spent on case management
Room for improvement
  • There wasn't anything I didn't like about the software

John S.

Verified User

Architecture & Planning · 5001-10000 employees

Used weekly for free trial
Dec 22, 2025

Software from 2001

Verified reviewer

What they liked
  • Nothing
  • This software is so dated, complicated, difficult to use, not user-friendly
  • I feel like I am transported back to the year 2001 when I have to use Kaseware
Room for improvement
  • Everything
  • It's overcomplicated and difficult to use

Robert L.

Verified User

Hospital & Health Care · 10000+ employees

Used daily for less than 12 months
Dec 22, 2025

Kaseware Administrator

Basically the user would put in a ticket describing their issue, the bad thing was if the users did not describe the issue correctly it was an issue of trying to figure out what they were wanting.

What they liked

The email feature was very helpful, It is nice to be able to email users from the ticket

Room for improvement

There were too many selection in this product to choose from and became very hard to use

Switched From

More options to configure to our Origination.

Why they chose it

"It was cheaper and the company we were contracted to owned to software."

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(0/5 Stars)

Decision Context

Kaseware

Kaseware

3
Pricing
Pricing available upon request

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