Kukui
Review of Kukui Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Kukui
Drive more business to your shop with KUKUI. The KUKUI All-in-One Success Platform® provides auto repair shops with a branded SEO rich website, robust CRM, PPC management, call tracking, online appointment setting, online payments, review management with AI tools, and intuitive analytics. Repair shop owners can also take advantage of customer engagement and trust-building solutions like KUKUI’s My Garage, live scheduling, digital vehicle inspections as well as automated postcard, email, and text marketing campaigns.
Kukui Screenshots
Kukui Features
Features of Kukui
Kukui Integrations
Shopmonkey
Shop-Ware
Omnique
Tekmetric
ALLDATA
Shop Boss
Customer Reviews
See why people love Kukui
5 Star
70%
4 Star
10%
3 Star
10%
2 Star
10%
1 Star
0%
Verified Professional
Used weekly for less than 12 months
Great support, happy to have them in my corner.
Support is great. range of different avenues to reach people.
- Monthly calls to follow up on different projects and suggest new ones
- Phone calls recorded for future training opportunity's Great web site design and easy changes
- Dashboard is awesome, so much info right there
- Need to work on getting e-mails from customers
- Texting, They have testing so customers do not have your cell#
- May not have the ROI I had built with multiple partners prior to
- Still better than YP, Mudlick and demand force
Joe S.
Verified UserAutomotive · 2-10 employees
Used daily for more than 2 years
Kukui really is the All-in-one-Success Platomr
A great business decision that has truly catapulted this shop above others in our market.
- Every feature Kukui's All-in-one-Success Platform offers is fantastic
- We use the TEXT CONNECT dashboard - to send out reminders for upcoming service, lost customer messages, and thank you messages for coming in for service
- The FOLLOW UP dashboard has been beneficial to customer retention
- We simply contact customers - thank them for coming in, see how their vehicle is running and see if they need anything else
- Customers love that special attention
- We are also able to maintain our website, send out email & text message blasts, and view our monthly statistics compared to last year
- Our Customer Success Coordinator contacts us every month to ensure we utilizing the Platform to its fullest capabilities - ensuring that we are meeting our goals
- Kukui makes weekly posts on our Facebook page and a monthly Blog on our website - all with the intent of enhancing our SEO
- There isn't anything that I would change with Kukui
Switched From
Kukui is a much better product - offering much more.
Why they chose it
"You do not need any other CRM / website program - it's all there."
Verified Professional
Automotive · 2-10 employees
Used daily for less than 2 years
Buyer Beware
Kukui provides a website for your clients to find you. They provide a dashboard that connects with many point of sale systems and tracks your clients and what they spend with you. This is incredibly dangerous when they start selling to your neighboring competitors because now they have all your information and can easily provide it to your competitors.
- Kukui will get you appointments on your calendar - that is a good thing they do
- Kukui will lie to you in the sales process to get you to sign up for a more expensive plan and then when you cancel (because they duplicate your ad campaign for the shop 3 miles away), they will tell you there is a fee for what they promised for free in the beginning
- Further, they will sell to everyone including your competitors next door
- They duplicate your ads
- Nothing is customized
- If you have them posting to your social media pages, their posts are the same across all clients
- This is not custom content
- But you pay for custom content
Switched From
Try them out.
Why they chose it
"Promises that I could keep the website - that they obviously lied about."
Evelyn C.
Verified UserGlass, Ceramics & Concrete · Self-Employed
Used monthly for free trial
I highly recommend this product.
Verified reviewer
- Kukui team is awesome
- They are friendly, professional and are a wealth of knowledge
- I did not know what to expect in signing up for a new website and I surprised at how patient everyone was
- They took the time to answer my questions (I had a lot) and provided the information I needed in manageable quantities; they were never in a rush
- My experience with the team has been incredible and the product is great
- I highly recommend this product
Kenny F.
Verified UserAutomotive · 2-10 employees
Used daily for more than 2 years
It is great for follow up and facilitating appointments for the customer, but integration is limited
Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels.
- Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service
- I like the new follow up and "lost customer" reports
- It has functionality we have not tapped into and that is mostly due to capacity on our end
- The product is continually improving and going in the right direction
- Our marketer is great and provides good feedback and helps analyze reports on a regular basis
- Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc
- I'd rather all existing customers call in on the same number
- The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management
- Integration to ShopKey/Mitchell calendar and cars is poor
- It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up
- Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders
- Customers should be given an easy way to notify the system/us that they no longer own the car in the notification
- Recent changes dramatically increased the number of calls misidentified as "missed" when they were actually answered
- (98% answer rate to reporting a 44% answer rate)
David L.
Verified UserAutomotive · 2-10 employees
Used daily for more than 2 years
Kukui has been my partner for many years, both in CRM and in online marketing.
Online presence, and quick
- Great SEO, website, and marketing ROI tracking
- I like the ability to listen to past phone conversations and analyse our phone skills
- I like being able to easily add new pictures and content to the website without calling someone
- I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened)
- I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review
- I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile
- I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread
Scott W.
Verified UserAutomotive · 51-200 employees
Used daily for more than 2 years
Aloha, We have had our Kukui website for over 6 years and we are very happy with our partnership!
Automotive
- Kukui has been very attentive to our request with our website, which is constantly growing as the #1 influence to help attract customers into our shops
- The one feature that has had tremendous value; is our Kukui tracked phone numbers, on various web sites, where Kukui is integrated into our POS
- As a result, we have been able to track our marketing to actual sales which has been very helpful for us to adjust our marketing to better react to constantly changing digital marketing environment
- And the added bonus, we have the recorded phone calls to use for training
- We are very pleased with our partnership and the value received
- (We were part of the Beta on Kukui's auto shop development product
- )
- Currently, our biggest negative, is the delay in response to request for support or changes with our website and the dashboard (But, we totally recognize we likely ask a lot more then most companies do
- ;0) My interpretation is that this is growing pains with the growth of the company
Michael R.
Verified User
Used daily for less than 2 years
Love the dashboard. Support and account managers are terrible
Used daily for less than 2 years
- The Dash board has a lot of great information and tracks information that is useful
- Call recording makes it easy to find out if managers are doing and answering calls as trained Email marketing is great to have service reminders, thank you's, and recommended services go out
- The support from account managers
- The customer service is not what it used to be when we first started with Kukui
- Account managers should have the basics down to know where the locations are, what they perform and how to generate more business for the customer
- Adwords should be related to the business and what drives customers to search for them
- Should not be paying for "Arizona emissions repair specialized in OBD1"
- We have been through 3 account managers in 2 years, and each time it takes 2 months for the next to familiarize themselves with the locations
- I pay for a service to be done by professionals, because I am am not in this field
- But I expect more than what I am getting
Robert B.
Verified UserAutomotive · 11-50 employees
Used daily for more than 2 years
Very Good
Most of my website presence handled.
- The dashboard is easy to maneuver and has many nice features
- Having multiple landing pages has really helped us out a lot
- Adwords works well and has generated us a reasonable about of leads and Online appointments
- I really like the Visual Appeal and Navigation
- It is great to be able to do so many things myself
- Text messaging is weak and cumbersome, need some improvement with the usability of that
- The SEO and content development is pretty much non-extent, and although that isn't your real focus, users like me need some options with that avenue to improve our SEO
- Sometimes the sales representatives are nothing more than a sales person and do not have the product or marketing expertise that they should to really help us
tad b.
Verified UserAutomotive · 11-50 employees
Used daily for more than 2 years
Great product, even better results, and the best customer service.
internet marketing, appointments, and customers have direct acess to me 24/7 by contacting through our webpage
- love the internet presence it gives us
- Daily we have people coming in that say they found us online
- I know this is 100% from kukui
- Kukui really need to get into the mass text message market
- I feel like too much is put into the email marketing when most of this goes to spam, or never gets opened
- Texting is like 99
- 9 open rate, and daily I choose my lunch based on the text messaged specials I get
- This is really the only thing I can say that could have a drastic inprovement
Popular Kukui Alternatives
Alternative Product
Systeme.io
Overall Rating
Rating
4.8
Kukui
4.8
Pricing
Starting at $499.00 per month
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This is very useful service. The company presents itself in a very professional manner.
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