MessageWatcher
Review of MessageWatcher Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About MessageWatcher
MessageWatcher Screenshots
MessageWatcher Features
MessageWatcher Integrations
Customer Reviews
See why people love MessageWatcher
Paul H.
Verified UserFinancial Services · 11-50 employees
So Glad We Switched from Smarsh
We have to meet regulatory complaints as well as we do enjoy the eDiscovery tools as well. MessageWatcher has most all the digital channels we use. They have great pricing!
- We get all the critical (and many nice to have) tools we need to meet SEC and FINRA compliance
- The financial services industry is highly regulated and litigious, but you can get all the functionality in MessageWatcher as you can with big brands like Smarsh or Global Relay
- Not much to mention here
- Any issues or complaints were immediately addressed
Switched From
Same features for a much better price. Better service too!
Chris A.
Verified UserFinancial Services · 11-50 employees
Chief Technology Officer at Forefront
My overall experience with the company in the last year has been excellent. The migration team was highly professional and efficiently transferred our archives from our previous vendor. Their communication in resolving issues is exceptional. The compliance reporting tool is powerful and easy to use, and adding users and domains is seamless. Lastly, the ROI is exactly as expected!
- As the CTO of my firm, I appreciate the product’s clean and intuitive UX
- The interface is well-designed, making it easy to read and navigate
- The workflow is straightforward and user-friendly, allowing for a smooth learning curve
- Additionally, their knowledge base and support team provide excellent guidance whenever I need assistance
The product lacks integration with some platforms, but I am confident they will expand their connectors as demand for their product grows
Switched From
Too expensive for the return on investment. The learning curve for using the tool is steep. They nickel-and-dime for every request needed to retain or obtain data. Adding users, adding domains, and setting policies would have to be done through support at a cost.
Why they chose it
"Subscription pricing and features. Preferable UX experience during testing."
Eric M.
Verified UserFinancial Services · Self-Employed
Message Watcher Service Stands Our
Overall the product and the service have been great for my business.
- The service is the been part [sensitive content hidden] has been fantastic to work with
- Always helping to optimize for my situation
- There are not cons that come to mind
- I just wish the text archiving seemed more straightforward
Switched From
XYPN archive was no longer an option since I left the group
Why they chose it
"It had good reviews, [sensitive content hidden] was helpful and the price was fair"
Tim S.
Verified UserFinancial Services · 201-500 employees
MessageWatcher is the BEST
Coming from another "800 pound Gorilla" in the industry prior to getting connected with MessageWatcher, I can't say enough about how satisfied we have been with them.
- The SERVICE, ease of use, and stability of the platform
- Can't think of anything really
- We have been with them for about 13 years so far, and of the few problems we have had during that time, they were resolved the same day, if not within hours
Switched From
Veritas/Symantec was cumbersome, expensive, and their support not so great.
Why they chose it
"Price and function were the top consideration, but package customization was better with MessageWatcher as well."
Michael G.
Verified UserFinancial Services · 2-10 employees
Highly Recommend MessageWatcher
We have used MessageWatcher for many years and it always has worked as it should.
- What I like most about Message Watcher is the amazing service
- When we got audited by the SEC 3 or 4 years ago, I asked my rep (Craig Dinan, who is amazing) if he could help me get what the SEC requested and he got it to me the day I requested it
- Meanwhile, we use a different provider for email through an agreement with a different company
- That provider took more than a week and there was a pretty serious charge to get it
- I am a big fan
- There is nothing so far that I don't like
Switched From
They stopped supporting the product I needed.
Carl P.
Verified UserInsurance · 11-50 employees
Don't overpay for the same compliance and archiving services
The customer service is outstanding. I will never leave.
- We have used some of the big brands in the industry
- They are full of features and options that don't apply to our uses
- We also love the flexible contracts
- - Archiving of all sites, socials, and communications we use - eDiscovery platform is simple and saved us
- Plenty of reports are available, but a few more options for reporting parameters would be nice
- They do run customer reports for us and sends them within a day or 2
Switched From
We were paying too much for the same services
Why they chose it
"Great tool with an excellent interface, and simple."
Michael M.
Verified UserFinancial Services · 2-10 employees
MessageWatcher is a great and affordable service that checks all the boxes.
Verified reviewer
- We have been clients of MessageWatcher for many years and have consistently found their platform to be exceptionally intuitive and user-friendly
- The system was particularly valuable during our recent audit, making it effortless to demonstrate our policies for monitoring emails, social media, and website backup files
- Additionally, MessageWatcher's seamless integration with RingCentral—our VOIP provider—allows us to securely text clients, ensuring all text communications are retained in compliance with SEC regulations
- We highly recommend MessageWatcher for firms seeking an efficient, reliable compliance solution
- We are overall very happy with the system
Melissa C.
Verified UserFinancial Services · 2-10 employees
Long time user
Our firm has be utilizing Message Watcher's services for 10+ years. I have found their system easy to use, and their service representatives are quick to respond to our questions. I would highly recommend their services.
- Ease of use and quick response for assistance from the team
- Nothing to report we are happy with their services overall
Jennifer M.
Verified UserFinancial Services · 11-50 employees
Message Watcher Review - [sensitive content hidden]
We love working with MessageWatcher. A+ rating
- The service
- [sensitive content hidden] and his team respond promptly and listen to improvement requests
- Message Watcher is a great company to work with
- The interface is a little outdated, but it doesn't really bother me much
William A.
Verified UserConstruction · 11-50 employees
Messagewatcher user for over 10 years.
Have had this software for years. May have been a client for over 15 years. Would not move to another software for any reason.
- Always locates email messages
- Flawless
- Also support is outstanding
- I send in a question and answer is returned sometimes before I can go back to my search
- We have had the software for over 10 years
- To say it’s saved us by locating an email we desperate needed to find is an understatement
- Needed to take more time to learn how to use software
- That’s not a messagewatcher issue as much as it’s my inability to be patient and follow instructions
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
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