Miva
Review of Miva Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Miva
Teresa P.
Verified UserRetail · 51-200 employees
Miva
The benefits of Miva are seeing in real time when the customer is ordering online and what they are ordering.
I liked the inventory tracking, revenue tracking and the automated emails that Miva generates
Sometimes the automated email to customers doesn't work so the customer gets no order confirmation
Grant D.
Verified UserRetail · 11-50 employees
Up and Down But On The Upswing
We’ve had a very up and down relationship with Miva however we are on a long stretch of great progress as they bring in better reps and restructure!
- Flexible, SEO optimized, Small team and easy to know
- Making great improvements with support and organizational structure
- We have a wonderful rep and their tech support team is great and personable
- You get a real person
- Lots of custom build fees and developer time paid to customize
- We have had several crashes with site traffic
Switched From
Shopify did not speak to our inventory system and was too reliant on plugins
Daniel A.
Verified UserArchitecture & Planning · 2-10 employees
Miva has been a Disaster for us
Terrible we have been failing as a business and its all because of Mivas functions. Switched to shopify and our sales are improving massively.
- I cant say I liked anything
- Their backend is so hard to function
- They don't update any of their user guides and don't want to help
- Its almost impossible to use without a full time web disgner
Switched From
Miva refused to help us with issues. We couldn't get out product out efferently. Bad and rude management.
Mike R.
Verified UserRetail · 2-10 employees
Tried Shopify, Returning to Miva
I have hosted my business with Miva for over 20 years. Several years ago, I had a Magento site developed with the intention of switching platforms, but pulled the plug after seeing how slow Magento websites loaded. I just had a Shopify site developed, with the intention of switching platforms, and saving on the monthly fee that Miva charges. Shopify is deceptive because it advertises low monthly costs to host your business. These fees are just the tip of the iceberg though. Shopify has very little inherent functionality, and to build a high functioning website requires monthly subscriptions to dozens of apps. These monthly app fees add up quickly, making the cost much higher than Miva. Miva includes very sophisticated software that doesn't require monthly subscriptions, and while the cost is still high, it is much lower than a shopify site. I never appreciated the tech support that Miva offers until I tried to get ahold of Shopify tech support. BIG difference! Shopify does not offer phone in support, and their ability to assist is delayed through complicated forms that you must fill out, then a long wait for a low level tech to reply. Miva offers phone in support, and the turn around for an issue is quickly resolved.
- Miva has impressive tech support, and includes features that Shopify requires monthly subscriptions for
- Additionally, Miva let's you choose a credit card processor, which can potentially save you a ton of money vs
- Shopify, which requires you to use their processor
In order to receive a lower cost subscription for Miva, I had to sign a 3 year contract
Jason B.
Verified UserRetail · 11-50 employees
Incredible Ecommerce Tool
It's incredibly easy to use. I always suggest new stores to use Miva whenever possible.
- Miva is very easy to work with for any online marketer or ecommerce professional
- I have worked with them for complex websites and they were able to handle very large sites and very complex rules with no issues
- Getting any third party to integrate with Miva is usually pretty expensive
- Other ecommerce platforms like Magento and Shopify have simple apps for integration
- The bigger Miva gets, the more this issue will go away
- I just wish it would happen now
- Integration fees a lot of the time are way too much and make it difficult to add new functionality to my website
Verified Professional
Retail · 11-50 employees
Miva Continues to Grow
At first it was a great platform which did what we needed but went downhill. It then went through a roller coaster of executive changes, is back on the right, and has great potential if development continues.
- Extremely Flexible Platform, Easy to Code in, Tons of Plugins/Developers, Great Support from most Miva Staff
- Dedicated Account Managers
- There are tons of small little nuances about the software that just make things so much more difficult
- Especially in regards to bulk product editing
- It is getting better, but just not there yet
- Some customer support staff/account manager do not seem very knowledgeable or driven
Jake C.
Verified UserInternet · 201-500 employees
Amazing eCommerce Software
One of the best ecommerce software experiences out there.
-Ease of use, allows us to save time onboarding new employees -Flexibility for complex implementations is present -Very developer-friendly platform -Plugin implementation is easy and the selection is outstanding -Customer support has been top-notch, nothing to complain about there -Has improved our efficiency, especially so w/ the sync of ShipWorks
- To be nitpicky, there are some tasks within Miva that seem to be made harder than they should be
- Miva is constantly being updated, so we've seen positive changes in a number of these areas - so have to credit them for that
- The upgrades might add a little bit of difficulty to the learning curve, but overall we enjoy those updates
Verified Professional
I am not a computer expert, but customer service agent was patient and gave me excellent customer support.
It's easy to make sales through my web site. They have good SEO.
- Easy to list new products and to change details about existing products
- Customer service has always been helpful with any questions
Monique W.
Verified User51-200 employees
Been happily using Miva for years. They continue to improve the product and documentation!
Verified reviewer
You have access to tweak almost everything through certain modules, and in recent years changes were made so that you can do even more without needing to purchase additional modules
- Documentation was really lacking for a number of years
- We do a lot of customization and in the past we were sometimes limited because of the lack of documentation
- Also, many customizations required the purchase of additional modules
- However, it's been improving in recent years
Verified Professional
Professional Training & Coaching · Self-Employed
great service, needs integrations
All-round inventory, finance, and sales management
- Miva offers a very solid product, good customization, and strong customer service
- It's head and shoulders above other online sales platforms for medium-sized businesses that need a central platform for managing inventory and finances as well as online sales
- And they also offer web hosting
- There's really no reason why Miva shouldn't have free/easy integrations like many of it's competitors
- Customizing or paying for each integration can get quite onerous
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