Monster VoIP
Review of Monster VoIP Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Monster VoIP
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Monster VoIP Features
Customer Reviews
See why people love Monster VoIP
Brian M. B.
Verified UserAccounting · 2-10 employees
Monster Voip used in a CPA Firm
MV-Business Voip has been great. Transition was smooth, customer support is able to fix issues fast, and the quality of the VoIP service is outstanding.
- The transition to the software / voip service was easy
- Monster Voip handled everything and it was a very smooth transition
- The software is very easy to use which is helpful for last minute changes to our office schedule
- Changes can be made anywhere you have internet access
- Our staff really likes the ability to text clients from the software
- Our clients receive the incoming text from our office number and not a personal cell phone number
- Very convenient
- The confirmation page for faxing from Instant-fax
- com serves its purpose, however we would prefer the confirmation have the ability to come as a
- pdf document rather than an image in an email
Michael D.
Verified UserWholesale · 51-200 employees
The Most Underrated VOIP Service On The Internet
I thought the entire experience was more than I had expected. MV actually sent their lead technician from Los Angeles to Cleveland to help with our go live and get everything right. While there were a few issues that took a little longer to get sorted out, they got the job done. The times that I have had to reach out to support were always easy experiences that resulted in quick answers.
- I love the mobile app
- It has made my life so much easier
- No more having to run back to my desk or deal with missed phone calls
- I can also operate out of the office like I'm in the office
- Most people might not even realize that I'm not in the office
- My only complaint is regarding the paging
- MV was able to tie in an overhead page to the over the phone page using a paging bridge
- However, that paging bridge acts like its own user
- Meaning each time someone makes a page, it populates the phone as a missed call
- MV was able to program that those missed calls do not show up as notifications each time
- But if you look in the history, you will see a huge amount of missed calls from the paging bridge
- It's not horrible, just annoying
Switched From
We were at the end of our contract and I was looking for a more affordable solution.
Why they chose it
"I've always felt that VOIP should be easy and uncomplicated. A phone system should not feel like you are trying to operate The International Space Station. My initial conversation with one of the co-founders of the company was what I was looking for. They had all of the options I was looking for and didn't feel like they were over-promising. He wasn't trying to make the sale that day. I believe it took 3 months before we were ready to pull the trigger from the initial conversation. The phone model options, functionality, and the overall cost were also large influencing factors."
Bea K.
Verified UserMarketing and Advertising · 11-50 employees
We implemented Monster VoIP at Triptongo to optimize call management and improve customer service.
The ease of use, workflow automation and analytics capabilities have significantly increased our efficiency. A comprehensive and efficient solution for making and managing international calls from Argentina, helping to reduce costs, improve call quality and optimize customer service operations.
This software has transformed our communication thanks to its many advanced features and its integration with CRM tools such as Salesforce and HubSpot
- Outbound calls can be costly in certain regions
Why they chose it
"it was more affordable and equally efficient."
Jessy D.
Verified UserInformation Technology and Services · 2-10 employees
Wonderful Service once it is setup but can take forever to get it setup.
Long initial setup which put the schedule of everything planned behind. Repeated going back and forth to actually be able to get it setup before being able to actually use it because nothing is automated on the initial setup side of things. Once we had the service we noticed plenty of missing features that we were looking forward to and features that wasn't as clear as it was originally stated. There is no such feature for a number with no features attached either which would be a easy sale for anyone but they only offer their service with all the features attached. Waiting on support to respond back about issues and inquires takes forever at times. We actually still have a bunch of inquiries/issues that still to this day have not been answered or resolved for example a simple one is their mobile app. We haven't received a resolution regarding this issue since we signed up which was more then a couple months ago.
- Quality service
- Little to no issues during use of service
- Services and features are all manual setup by MV-Business VoIP and not automatic
- This can make setup and use of services and features take forever
- I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs
Switched From
For better features and services but we may be going back to our old provider or on the search again.
Why they chose it
"Because their details made it appear as the best option leaving out many key details that should be listed. One major detail being it can take a while for the initial setup as it is all done manually by their staff when ever they end up deciding to call you. I ended up having to call in just to get my stuff started because I wasn't hearing from anyone which honestly shouldn't ever be the case because they should be fairly efficient at their response and setup time if they are going to do everything manually."
Dash M.
Verified UserBusiness Supplies and Equipment · 51-200 employees
Best Phone system
Great service and great support when needed.
The Salesforce integration makes things more efficient for me with the clic2call and call logging
- I wish they had call transcription to log notes in my crm
Switched From
RingCentral Support was horrible and they are very expensive
sandra d.
Verified UserInsurance · 2-10 employees
Good customer service support
We are pleased with the service, although sometimes it fails to work, they have good technical support
- System is easy to use, functions are fast
- Sometimes connection fails and we can't send fax
Switched From
Previous company was giving us some technical issues
Roger J.
Verified UserMarketing and Advertising · 11-50 employees
Business Phone Systems
It's been outstanding! They are a very forward-thinking company out of California. Support is only one call or email away and most of the times they assigned the same support representative which streamlines the process.
- From an admin perspective, it's easy to use, intuitive UI
- easy to update phone extensions as employees come and go, as well as other features such as password, voicemails, etc
- nothing really, I wished I would have found out about this solution before
- I was paying 32% more with half of the features (8x8)
Justin D.
Verified UserComputer Software · 11-50 employees
Best VoIP Software in Los Angeles!
Very professional, knowledgeable, responsive - my emails were answered within an hour or two consistently. The pricing was straightforward and transparent, I never felt pressured to rush our decision (but I should have made it faster!). They worked with us on our budget, which was something over providers weren't open to doing.
- I loved the ease of use, and easy deployment
- We shouldn't have waited so long to make the switch
- Monster uses the newest voip technology, so our sales teams were thrilled with the change
- The ability to use it everywhere - desk, computer, cell, makes life so much easier
- We're not tied down to one spot, or have to give our customers multiple numbers to reach us at
- The autoattendant and call hunting are especially useful as sometimes we have to route our calls between teams when we're overloaded with calls
- I have nothing negative to say about it, it's fantastic all the way around
Verified Professional
Information Technology and Services · 51-200 employees
Monster VOIP Review
OMNICOMMANDER prides itself on providing incredible service. Part of that incredible service is always being able to reach an OMNICOMMANDER Commando. While I do often give out my cell phone number, prospects always seem to want to call my office number. Surprise, thanks to Monster phone it goes right to my cell phone. An additional benefit is that I can call from my office number any time anywhere.
- I most enjoyed the ease of set-up and use
- It was extremely easy to download the app and start using it
- I very much appreciate that I never miss a call even when I am away from my desk
- I cannot think of anything I like least
- I've had absolutely no issues, or concerns
- It is super easy to use and meets my needs nicely
Verified Professional
Legal Services · 2-10 employees
Monster Voip Is a great service
We Called a few times in regards to customer service for a function not working or our lack of knowledge. It was always prompt and they always followed up a few days later to insure things are working properly.
- Easy to access software Changes are instant Lots of customization
Blocking calls feature is per phone basis; You can block the number on the call group but to teaching a non technically inclined user to do that is not feasible
Monster VoIP
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This is very useful service. The company presents itself in a very professional manner.
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