myClubhouse
Review of myClubhouse Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About myClubhouse
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myClubhouse Features
Customer Reviews
See why people love myClubhouse
David R.
Verified UserFund-Raising · 501-1000 employees
Best system out there for our unique needs!
We have been delighted with it, and it has helped us save a huge amount of time and money administering the club. It is such a shame the pandemic has limited out activities this year, and as such we have not fully utilised the software to its full potential.
- The software was easy to deploy as it is fully hosted, and the team were very helpful in doing the intial set and support
- We love the features it has, perfect for our club, and most importantly the support has been exceptional
- As we are a charitable organisation we were also given a great price
- It is quit hard to learn initially as there is not real full user guide
- Some of the admin functions are hard to find and manage
Switched From
We specifically need the events functionality, and this software helped us move to a more digital future with other extras like the online shop etc.
Why they chose it
"Price, features, and design primarily"
Andy G.
Verified UserNon-Profit Organization Management · 51-200 employees
Excellent platform for managing Membership and Events
Simply excellent, the support from the team has been fantastic and we are seeing new features being added on a regular basis. Where we have identified issues with the software the team have been very responsive in correcting these.
- As an integrated Membership and Event Management solution MyClubHouse has made a bif impact on our club
- We now have the ability to ensure only current members can book onto events, as well as managing ability levels and integrated payment processing
- The ability to filter data and save it as a view is also very powerful
- The subscription area of the system is highly flexible but can also be quite complex
- This maybe an area that could be simplified, especially for smaller clubs that don't have such complex membership models
Switched From
Integration of Membership management and Event Management.
Why they chose it
"Cost is competitive. The modular approach allows you to extend the system in the future, such as the shop, booking system for resources etc."
Carolyn G.
Verified UserGovernment Administration · 501-1000 employees
My Clubhouse
My clubhouse allows the tennis club to have an online presence and as an information and storage system for members.
- It is easy to navigate the site as a user to find out information about events; contact details of other members and send emails
- As someone who holds a role in the tennis club that requires me to upload and review policies I can use the options available to select the categories of members who should have access to particular policies
- The number of screens you need to move through can be a bit cumbersome
Martin B.
Verified UserCivic & Social Organization · 51-200 employees
Appauling solutuion not fit for purpose
Months of complaints from numerous people about not being able to use the service. Culminating in the resignation of the membership secretary due to the vast increase in workload this system caused him compared with the legacy system built. As President I had also reported extensive issues with the solution and finally I too have resigned as the solution does not appear fixable and makes it impossible to perform my tasks moving to myclubhouse has wasted an enormous amount of time by our IT people to create the solution and members complaining about erratic unreliability, and several board levels seviews. We now have a system that is substantially worse and much slower than the 1993 +updates solution it was supposed to replace. Moving to a new solution should have placed us in a position to be ready for the next 30 years, not back to worse than 30 years ago
- website for public visitors ticket sales
Appalling response times Terrible navigation experience needing lots of screens and clicks - very time inefficient Total inability to track and control access rights to appropriate levels Extremely hard to find things via the search system cumbersome menu system oriented for small solutions with limited features no ability to let applications select the longevity of data retention (eg for a contact who has performed a boiler test - we must know their details for 100 years for insurance reasons, for a contact who has performed a customer facing role for 5 years, or for a share holder in perpetuity as require by law) designed for tablet and mobile phone making business operation on a desktop totally cumbersome presumes that contacts are electronic users willing to log on - we have a large number of retired people who won't use technology and the result is that membership management for them is problematic and very time consuming - such a preparing customised renewal letters on proper artwork for surface mailing no standard statutory reports of share holders no inbuilt ability for the system to assess the changing criteria for classes of membership and choose automatically the one most appropriate for the next renewal problems when the system's post code look up comes up with the wrong result
Switched From
old system running on ASP classic and concerns about ongoing support because of the issues with the new system, people are still finding it easier to look up data on the legacy system with has continued to run without any support at all
Richard G.
Verified UserSports · 2-10 employees
Easy, time-saving, and comprehensive
It has transformed the management of all aspects of club life for the better - so much easier and efficient, which is invaluable to volunteer club administrators.
The membership and subscriptions management features are the most important, but the fact that we administrators, and club members, can manage all aspects of club life in one user-friendly site is invaluable
Some of the explanations in the help boxes can be a bit wordy, but even this has improved recently
Switched From
MyClubhouse is so much more efficient and powerful.
Why they chose it
"MyCLubhouse has many more and better features, is easier to use, and works out cheaper in the end once member payment processing fees are taken into account."
Rachael H.
Verified UserSports · 51-200 employees
So many options to adapt and use
Overall, really positive experience with myClubhouse. Quick responses to queries, few running issues (if ever) and massive functionality. We have looked at other options but on testing some of them, none really stacked up.
- The best thing about myClubhouse is that everything is in one place for our day to day club management with regards membership and training sessions
- The is a lot of functionality and add on options that we probably are not making the most of what is actually available
- Any issues are quickly dealt with and any queries too
- [sensitive content hidden] are quick to reply and open to ideas/suggestions
- I've even had Zoom meetings with [sensitive content hidden] to show me how to do various things and talk me through features
- Keeping members signed in for up to 14 days has made the mobile version of the site easier to use too
- Equally, there are regular feature updates and changes, usually for the better too
- As much as I love myClubhouse, it isn't always the most intuitive to use and I have learnt things through trial and error
- I suspect this has more to do with the sheer amount of functionality available
- I would love an app version for membership with regards them managing their own membership and ability to sign in to sessions and make payments - thats all an app version would need really (our members have mentioned this)
- I know the website works ok on mobiles, especially as screens get bigger but such is life
Why they chose it
"Ease of general use and day to day use as well as functionality."
Caroline B.
Verified UserMarketing and Advertising · 2-10 employees
Has been truly transformational
Excellent onboarding, configuration and ongoing support. We trialled another system before myClubhouse and myClubhouse was in a different league entirely.
- I was on the verge of resigning as Membership Secretary of Ely Runners as our old clerical process was so tedious and time consuming
- This software has not only streamlined my processes and cut the time I spend on admin by about 80%, the rest of the club loves it too
- Members can now see training sessions, who else is signed-up, and manage their own sign ups and withdrawals
- Run leaders can take the register and have instant access to in case of emergency contact details
- I no longer have to log into paypal and reconcile payments
- Nothing really
- It's quite complicated to get your head around at the start, but there's lots of support and once we all got into the new habits we flew with it
Why they chose it
"Coacha couldn't synch with the way we run our memberships with grace periodsConnectmyclub didn't manage new member registration well"
Gavin P.
Verified UserSports · 51-200 employees
myClubhouse - our first year
We have been very impressed with myClubhouse, right from initial contact, product demo, first time set up from our exisiting database, then the huge range of features and fantastic customer support from [sensitive content hidden] and the team. We have reduced or eliminated most of the most onerous admin tasks, removed errors through previous cross-platform use and made it much easier for both our members and administrators to interact with the club. It might seem expensive at first, but is worth every penny - as treasurer I wouldn't want to do the job without it again.
- myClubhouse has brought together our membership list, joinging & renewals, events booking, finances and website
- For the first time we have one place to administer everything
- Hours and hours of admin have been saved across the committee, freeing us up to spend our time developing for our membership
- The features are extensive and customisable, allowing us to make everything fit our structures
- The only downside is the website has so many features it can be a bit of a steep learning curve to get started and learn how to implement what you want
- The customer support is fantastic to help you though
Switched From
Previous products were getting obsolete & did not offer the features we wanted
Why they chose it
"Range of features not found anywhere else"
Calum C.
Verified UserSports · 51-200 employees
myClubhouse is ideal for grassroots Football clubs
Our experience has been excellent. We implemented the solution from a non-existent/incomplete spreadsheet based approach previously and we know with a high degree of certainty who our members are, the membership they possess and whether any subscriptions are in arrears etc. The degree of control the solution has given us has enabled us to grow the club and make informed investment decisions in assets for the club.
- Highly modular, flexible solution for sports or other club management that worked for us right out of the box pretty much
- Outstanding technical support
- Effort is required for building custom pages or club sections but that's no different for any customisable solutions that a club may want
- A small degree of technical skill is helpful in using the tools, clarity of what you are trying to achieve and a determination to achieve that is far more important
Why they chose it
"Similar pricing for non advertising based versions but a far greater degree of modules available in myClubhouse and customisability at the time we looked at these solutions."
Verified Professional
Sports · Self-Employed
Review for myClubhouse software
I was Club Captain for 7 years and used the software in many different ways including managing the club's policies and procedures. Documents are extremely easy and quick to load and also to edit which made my life much easier. The introduction of GDPR could have made caused the club some issues but the developers were quick to make the necessary changes to the software.
- It's extremely easy to navigate from one section to another e
- g
- from the events section to the member directory
- The screens are uncluttered, making it easy to use the menus and drop down functionality
- Searching for peoples' names is very easy even when you don't have the full name or aren't sure of the correct spelling
- The event management functionality is great
- It's easy for the end user to book on a course or event and to see who else has also booked
- It's equally easy to set up and manage an event and apply restrictions, different pricing, set maximum/minimum numbers etc
- The software also works well when you need to add some news or flag up an event on the front page of the site
- The fact that some functionality e
- g
- the member directory only works with Chrome and not Internet Explorer
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