MYR POS
Review of MYR POS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About MYR POS
MYR POS Screenshots
MYR POS Features
MYR POS Integrations
Customer Reviews
See why people love MYR POS
Shannon W.
Verified UserHospitality · 501-1000 employees
Palm Lane Review
Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.
- It's super simple to teach, easy to use and straightforward
- Having the iPad setup is a simple tool for our business to use
- I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use
- I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc
- (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report)
Assad K.
Verified UserRestaurants · 2-10 employees
MYR (master your rush)
It's been great. We've had a few issues, and every time the MYR team has been responsive and informative.
The integration with delivery platforms and the simplicity of the back-end systems were the reasons why we switched
- The lack of a complete loyalty program from the beginning was a concern, but it wasn't a deal breaker
- Now that MYR has partnered with DataCandy, we are looking forward to the collaboration
Switched From
The cost was high for little in return with our old POS provider.
Mackenzie S.
Verified UserFood & Beverages · 2-10 employees
Btter than some, not the best
Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.
- This product was an a significant upgrade from the original POS we inherited with the purchase of our business
- I appreciate being able to see detailed and itemized reports
- This data has saved me time since I not longer have to input sales analysis stats
- I also appreciate it's "real time" updates from the dash board to the master Koomi
- I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons)
- Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling
- There are a lot of little details that are not very well thought out ex
- Customer orders a coffee and a sandwich
- We process it as for here - it prints in the kitchen
- Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen
- This can cause the kitchen to be wasting food
- Also, no split bills option is a constant issue for us
- All updates made on dashboard have to apply to your restaurant and your app
- You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear
- Example: We sell a sandwich, when you have to option to make it a combo for a set price
- My in house staff will highlight the sandwich (10), then select "combo"(4
- 75) from the sandwiches options
- Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0)
- So sandwich combo = 14
- 75$ If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0)
- So they can select sandwich (10) + Soup (0)+tea(0) = 10$
Switched From
My old POS was archaic and we had to hand write orders. We have a much higher volume and this is no longer an option.
Why they chose it
"They are a local Montreal company and I appreciated my account manager and felt confident that this company could assist us in making the switch."
Joanna C.
Verified UserFood & Beverages · 2-10 employees
User friendly and efficient
All in all, I'm really pleased with MYR and my decision to switch from Lightspeed. Props to the tech support team that is quick to return your message and is very helpful!
- The front end is really easy to use and requires minimal staff training
- The menu is simple to configure and to make price changes
- Technical support is quick about getting back to you and is usually super helpful
- We sometimes experience connectivity issues with our payment processing machine
- Also, would love to see a better gift card feature added where we would be able to input the customer's info
Switched From
Better customer service and tech support
Why they chose it
"It's well designed for a QSR and was was the right solution for my take-out counter."
Jean-Philippe L.
Verified UserFood & Beverages · 2-10 employees
POS migration
excellent so far, customer service is stellar
- Absolutely stellar service from the sales person
- delay between first order and activation
Switched From
did not have the wuebec MEV WEB integration
Why they chose it
"cheaper and made in quebec, great customer service and uses of the shelf components (ipad) instead of custom solutions"
Shann B.
Verified UserFood Production · 11-50 employees
Honest review for 2nd year use.
As a basic POS, it does the job. At the time we were moving from Square POS as we needed a solution that allowed MEV integration. We looked at MYR versus LightSpeed and a few others. While it's a bit cheaper for MYR on the yearly, I am not sure the $300.00 / year savings is worth the lack of features and limited support abilities.
- When it works, it works well for what it does
- It is a pretty limited software though
- 3rd party integrations never worked for us and we needed to move to something else (Deliverect)
- For the price, there are other options that might fit needs better
- Overall, it's pretty basic
- I get the desire to do "quick service" as the primary option
- However, this does bring negative sides as well when trying to bring in companies who want to offer more
- Other solutions have a basic and more advanced interface (Square POS / Square Restaurant) and it would likely make sense for MYR to think beyond the box they believe the software allows into what the customers actually want
Switched From
Requirement for MEV. Square indiated MYR was a partner. After looking into it, it made more sense to move to Clover as payment processing (cheaper raters than Square) if the move to MYR was required.
Why they chose it
"Lack of real knowledge honestly. Knowing what I know now, I may have chosen differently. Moving away now with all the capital I invested seems like a waste so we make due with what it offers and find ways to work around the limitations."
Maria S.
Verified UserFood & Beverages · 2-10 employees
MYR, an EXCELLENT COMPANY
FANTASTIC; out of all the available providers, we LOVE the MYR POS, because we can be part of the set-up and the layout and discuss our ideas.
- Our Dixie Lee team loves the customer support; whatever we ask, MYR can customize just about anything
- We know we can count on MYR whenever we have an issue and the MYR team doesn't stop until all our concerns are addressed
- We have not experienced an issue where we didn't like MYR
- Whenever we have a concern or question the MYR team is available to address it
Annie M.
Verified UserFood & Beverages · 2-10 employees
Fantastically easy and no stress
Smooth, easy, straightforward. I would recommend MYR to all new cafes opening in Canada! Great features and great service.
- Customer support is incredibly helpful and fast to respond
- Bugs and issues are fixed almost immediately with great guidance
- Set up is easy with [sensitive content hidden]
- Thanks [sensitive content hidden]
- Value for money is awesome
- I've used MYR for several years in my businesses
- Thoroughly recommend
- Not much at all
- If anything, I wish there was an app that we could use to access the back office area
- But honestly no notes
Morgan A.
Verified UserFood & Beverages · 2-10 employees
Clients love it
MYR POS is a solid, easy-to-use system that’s great for small to mid-sized restaurants and cafés. Setup is quick, the interface is simple for staff to learn, and day-to-day transactions run smoothly with reliable card payments. Customer support is generally helpful, though response times can vary. It offers decent value for money and enough customization for basic needs, but more complex setups or integrations may feel limited. Overall, it’s a dependable POS for growing hospitality businesses that want straightforward operations without too much technical hassle.
- Our clients love MYR POS so far — it’s been smooth, reliable, and incredibly easy for their teams to use
- Setup was quick, training took no time at all, and the system makes daily operations and card payments seamless
- Support has been helpful when needed, and overall it’s great value for money
- For restaurants and cafés looking for a straightforward, user-friendly POS, MYR has been a great fit
- Nothing so far, we haven't had any problems or anything brought to our attention that is wrong with it
- Maybe more systems to choose from in terms of hardware and display options
Yashkumar P.
Verified UserFood & Beverages · 2-10 employees
Value for Money
I like the system very much. It helps me a lot in my day to day operations. It has so many extra options that helped me a lot.
- Quick customer service on on-boarding and we got everything delivered on timely manner
- It also gave us financing opetion
Little bit complex when we are using for the first time and also we have to explain everything to our team members as well but once you get used to it will help a lot
Popular MYR POS Alternatives
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.