MyVR
Review of MyVR Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About MyVR
MyVR Screenshots
MyVR Features
MyVR Integrations
Customer Reviews
See why people love MyVR
Jenny O.
Verified UserLeisure, Travel & Tourism · Self-Employed
Invaluable Business Partner
I used to be overwhelmed managing 2-3 properties. Now I have 11 and am still growing, but I couldn't do it without MyVR.
- Their support is 6 stars out of 5 Their growth is driven by customer needs - they listen, ask why, and work with their clients to develop on target solutions
- Their systems and processes are simple and easy to use
- I wish they could grow faster
- They need a strong link to the accounting softwares
- They're developing it, but it's not ready yet
Why they chose it
"The free trial allowed me time to try it out. Once I tried it, and others, I felt it had a more straightforward design, did what I needed most very well, and had great value."
Janice O.
Verified UserHospitality · Self-Employed
Loved MyVr
Exceptional. Best software available before sold to Guesty.
It was great intergation software until they sold the company and quit supporting the software
- No cons at all
- Great product
- Sad they quit
Switched From
MyVr joined Guesty. Did not like Guesty’s software. Guesty offered no customer support.
Why they chose it
"MyVr was the most efficient intergation software."
Verified Professional
Financial Services · 1001-5000 employees
Nightmare! OVER BOOKINGS, DOUBLE CHARGING ME, POOR SUPPORT, INEFFECTIVE TRAINING
None! Wasted countless hours and caused a great deal of stress. I should bill them for my wasted time.
- It sounded good before I actually started using it
- It has all the features we need
- All the channels, automation, website, calendar sync
- - SLOW CALENDAR SYNC - They told me the calendar sync was instant
- That's true but only coming from Airbnb
- I blocked off dates in MyVR and 40 minutes later got an Airbnb booking for those dates
- Then they admitted that it take 45 minutes to sync from MyVR to Airbnb
- I was double booked right away
- - I paid for their training package which took a lot longer then expected to complete
- Several months in fact
- During this time, they were also charging the monthly cost for use of the service that I wasn't even using yet
- Eventually they refunded this portion but only after several requests
- - Support slow and often useless
- There is no way to talk to a human
- I sent several emails asking for help with double bookings and they would not call me
- It took them several days to respond and they asked clarifying questions that only proved they didn't even read my email and had no idea what the problem was
- - Pricey training is a joke
- It was sold to me as a one-on-one coaching to get me set up quickly
- Basically instead of watching generic videos that may or may not apply to your situation, it is a live person running through generic videos and training that may or not apply to you
- They also sent me outdated instructions that got me lost
- Total waste of countless hours
- Finally I insisted the last part of training be done over a zoom online meeting, which i initiated
- It was great
- Why not do that in the first place then
Peter K.
Verified UserLeisure, Travel & Tourism · 2-10 employees
Setting up and then using MyVR for over a year
It's been a great experience. As the primary person who set the system, I can say that it does take time, by it's really pretty straightforward. The support staff are outstanding.
- Software is perfectly designed for the short term rental business
- It's easy to use, and connects to the major channels quite easily
- Credit card processing is seamless with Stripe
- Could use stronger financial capabilities
- Most reporting has to be done outside of the system
- That said, the owner portal is amazing and was very well received
Switched From
OpenHotel was so archaic and very difficult to work with. Even the front end was tough to learn and use. and really more well suited for hotels than the short term rental business.
Why they chose it
"Better overall fit for what we do, and strong support"
Marty R.
Verified UserHospitality · Self-Employed
Awesome Software for Airbnb Owners
Verified reviewer
- I lived that MyVR worked hard to consolidate communications with my channels into my inbox on their site
- It made it so easy to build a rapport with guests to encourage return stays, since I could easily read through entire email threads
- MyVR -- when purchased by Guesty -- began to be MUCH more Airbnb centric
- Our property is higher end and we don't rent through Airbnb too much, since they tend to cater to more "value-oriented" customers
- For that reason, we switched to another property management software
- I really, REALLY miss MyVR
Spencer K B.
Verified UserReal Estate
Love the software, EXCELLENT SUPPORT, Features are getting better and better
Let me start by saying I have tried just about every PMS in the industry. We chose and partnered with MyVR. We love their approach to the industry and believe they are going to keep getting better. Are they the perfect solution. Not perfect today, but pretty close. Their response and customer service is out of this world. We are rooting for them to keep it up and will keep paying them so they can take the next steps to innovate our industry!
- continued investment in the company and feature set - automation functionality with payments and messaging is top notch - messaging and customer data tracking is wonderful
- manual damage deposit refund - struggles currently on data dumps and its accounting - ok its accounting REALLY struggles (have a promised fix in the works)
Bethany S.
Verified UserAbsolutely my favorite way to manage our vacation rentals
First of all, I love how clean, and aesthetic MyVR's user interface is. It sounds superficial, but If I have to look at this software every day, sometimes for hours in a day while I am working, I would rather it not hurt my eyes! MyVR doesn't. It's beautiful, simple, and pleasant to work in. It's also surprisingly user friendly. True, as MyVR adds more features the software does become more complicated, and sometimes I can't find a certain feature until I ask support, but these features are not buried within hidden recesses of the software. When using MyVR I feel like everything is at my fingertips - I can find the features I need, and I can use them with very little difficulty. I especially love the website building features. MyVR offers a great blend of structure and flexibility, giving me lots of options for customizing our website, while still providing enough boundaries that I don't wreck our site with my limited knowledge of html, css, or other website intricacies. The drag and drop web builder makes it super easy to build a beautiful site, but I still have the power to create and change redirects, customize my SEO, and insert custom html. I love it. And did I mention the interface is pleasant to look at? Yeah, I love that. I don't use the reservations and lead management side of MyVR as much, so I am not as familiar with those parts of the software, but as far as listing properties and building a website, I love it. I'm looking forward to exploring more of their integration options to possibly push our property data out to Flipkey. MyVR is not 100% perfect - no software is - and it does have some limitations, but one of the things that I love about MyVR is that they are constantly adding new features, fixing bugs, and figuring out better ways to do things. When I contact MyVR support I know that I will either get help, or that their tech people will work on fixing the bug I found. I feel like, in working with MyVR, I am working with real people, people who care about their product and who honestly want me to like it rather than forcing us into some strange and convoluted software system. Good job MyVR.
Cindy N.
Verified UserMyVR offered everything I was looking for and more
As a first time vacation rental owner I have been able to build a successful business with the resources MyVR provides me. Not only do I have a professional website, but I can accept credit card payments and keep track of all my reservations too. The best part is how quickly I was able to get my vacation rental business up and running. It's definitely NOT a one size fits all, though. I have the ability to customize my settings according to my preferences. MyVR has a several different options including the ability to take online payments, send out auto-responders with my own email templates, add attachments to emails, as well as integrate my website with Homeway/VRBO and Flipkey. Since my website is integrated with those websites, I don't have to maintain those listings. My calendar, photos and property description automatically sync with both sites. The website design process was super easy, but the results are amazing! I was able to modify my template design with several drag and drop options. This enabled me to add videos and other features to make my website stand out. I also love that it is mobile friendly too. I was not impressed with many of the competitors' options. None of them had the awe factor that I was able to get with MyVR. I also loved that I was able to build a Facebook page for my rental business very quickly and easily with a just a few clicks. The calendar feature gives me a quick glance at my reservations and availability, plus I have the option to see my inquiries too. This has been helpful when I need to follow-up with potential renters. When I receive an inquiry, I can quickly generate a quote along with a payment link and a copy of my rental agreement. I also added on an instant quote feature to my website so renters can obtain a quick estimate, too. I did some lengthy research before I made my decision and it was quite apparent to me that MyVR stood out. They offer everything I need to successfully market and manage my vacation rental. I've been with MyVR for a year now, and I have to say I'm very happy with my decision.
Mandy R.
Verified UserHospitality · 2-10 employees
Awesome
My overall experience has been very positive. I especially like how helpful the customer service team is whenever I have a question.
- I love MyVr software because it makes running my properties seamless
The initial setup can be a little confusing but hang in there because it is SO WORTH IT
Verified Professional
Transportation/ Trucking/ Railroad · 10000+ employees
Easy
Transportation/ Trucking/ Railroad
- Easy
- Customer support was good
- Used for a long time
- Continue to use it
- Pricing was good
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