NextMe
Review of NextMe Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About NextMe
NextMe Screenshots
NextMe Features
Customer Reviews
See why people love NextMe
Joseph S.
Verified UserGovernment Administration · 51-200 employees
Recommended!
Support and staff are excellent to work with from [sensitive content hidden] on down! [sensitive content hidden] & Thanks for a great service.
- NextME first helped our municipality help get city services running again during the pandemic; keeping our staff and customers safe as possible during spacing precautions
- Now after the pandemic, our customers and staff like it better than the old take a number and wait around old school way
It is very dependent upon network connectivity so make sure you have a sold and secure network or the app will not refresh in a timely manner
Why they chose it
"Perfect for the pandemic and opening services back up for citizens."
Elizabeth L.
Verified UserVeterinary · 11-50 employees
Ally Urgent Vet Care
Customer Service with NextMe has been really great. John looks into any issues and follows up appropriately.
- It is user friendly
- It does not take long to train the staff on
- It does not integrate into our software
Why they chose it
"We were currently using Nextme for our first location."
Verified Professional
Marketing and Advertising · 201-500 employees
Hot Laps Sign Up
Great customer service by John.
- That it's ready to go not much modification is needed
- That couldn't have a cap for the queues we made
- Which would have allowed consumers to sign up on their own for certain queues
Why they chose it
"Past experience with the product and cost"
Leah K.
Verified UserEvents Services · 2-10 employees
GREAT EXPERIENCE
The best thing about it was John Yi actually visited our event place to make sure if everything is doing well which is super helpful.
- John did an amazing demo with our team to show how to use it
- Super easy to use
- It was super easy to use for everyone and makes our event so smooth
Ryan B.
Verified UserRecreational Facilities and Services · 51-200 employees
Functional, great support, could use more features.
Rather than have our customers wait in line, we want them spending money at the bar, arcade, or on food. Nextme has made that a reality.
- Ease of use, great responsive support from [SENSITIVE CONTENT]
- Customers are able to sign up for different attraction's waitlists from anywhere in our building letting our customers spend money in other parts of the business instead of waiting in line
- It doesn't give reliable estimates wait times for our team or customers, which means out team has to kind of make it up, and that results in poor customer interactions, we ultimately stopped showing the estimated wait time as it was upsetting more guests than helping
- This could use some fine tuning
- Additionally, it seems like certain setting can only be adjusted on the app, or the web portal, but not visa versa, they should really have all the setting on both platforms
Chrissy F.
Verified UserMarketing and Advertising · 51-200 employees
Great for Events and Consumer Experience
This was perfect for our event. So happy we found it!
- Easy to use and to train Brand Ambassadors to use
- Also the clients like the customization and data collected
Only that the user had to select which activation but I know that is being removed soon
Craig B.
Verified UserRestaurants · 51-200 employees
We have a true partnership and they always think about our best interests
With NextME, the process has become more efficient, so we need a smaller staff. Customers who leave their reviews online say they love the new system because it's very organized and lets them plan their wait time outside the restaurant. Positive reviews, in turn, bring even more customers to our restaurant.
- We have long waits, so we were writing people's names on paper and then calling their names
- That sometimes created chaos, especially in summer, when the wait was 70–90 people
- We tried buzzers at one point, but people would take them with them and lose them, so it was a big cost to our business
- We wanted to automate this service, so we needed a vendor to help us
- NextME created an app to simplify and improve the customer experience
- Now, we can use people's phone numbers to notify them by text when their table is ready
- Besides, customers can see the updates regarding their place in line, so they don’t have to stay inside the restaurant
- The new feature of the app enables customers to pre-order pizza
- We can tag the customer who has placed a pre-order, which makes the table turnover time faster
- We have a true partnership and they always think about our best interests
- I can't think of anything
Chris R.
Verified UserRestaurants · 11-50 employees
The NextME app really allows us to do things that we weren't able to do before
Staff estimates of wait times have improved dramatically since the engagement began, resulting in a significant increase in customer retention. NextME’s responsiveness and openness to constructive feedback make them a valuable partner.
- We wanted an easier way to manage our customer wait times
- We're a small place so we always have some sort of a wait, and we tend to have longer waits on the weekends
- Our old system was clunky
- We were looking for something streamlined and easy to use
- NextME created a mobile application that takes the name and the phone number of the customer waiting for a table
- The customer receives a text message letting them know where they are in line and a notification when their table is ready
- We've been using NextME on an iPad since its launch
- Someone from their team comes to the store to help install each new update
- They help our host run through the update, make sure it’s understood, and find out if we have any input
- The app also provides analytics to the back of the house after every shift
- I can't really think of anything we dislike about the software
- It's very user friendly and easy to learn
Brian R.
Verified UserRestaurants · 11-50 employees
Easy to use
Verified reviewer
- Great app, so easy to use and takes about 10min to train an employee
- Nothing, everything is so easy
- I recommend to anyone
Why they chose it
"Resy"
Neakai L.
Verified UserMarketing and Advertising · 2-10 employees
Beauty Expo Check-in
Easy to use
- My client used this app to schedule hair appointments in their booth for attendees at a beauty expo
- It was easy to use and helpful to manage the flow of traffic
- Customer service was great
- We will definitely use this again
- I can't think of anything that i did not like
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