Novagems
Review of Novagems Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Novagems
Novagems Screenshots
Novagems Features
Customer Reviews
See why people love Novagems
Albert D.
Verified UserSecurity and Investigations · 51-200 employees
Novagems Security Guard Software
Great customer service and decent software at a reasonable price.
- Combines schedluing and employee monitoring into one easy to use software
- Can be glithcy, goes down for a few miutes at a time
Switched From
Silvertrac is outdated and does not have scheduling.
Why they chose it
"Price and customer support are better with Novagems."
Nicholas B.
Verified UserSecurity and Investigations · 11-50 employees
Completely Satisfied
Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently.
What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks
- One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support
- While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue
Switched From
Our goal was to go paperless and Novagems was able to do that most affordably
Why they chose it
"Price was the ultimately the deciding factor"
Scott S.
Verified UserSecurity and Investigations · 51-200 employees
Not the Best, Not the Worst
3 out of 5, too time consuming when dealing with 120 officer's schedules that cannot be rolled over in a single batch
- Still currently learning the system right now
- In the inability to create a working and master schedule
Travis H.
Verified UserSecurity and Investigations · 51-200 employees
Great all inclusive program
Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative.
- This program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one
- This has greatly increased accountability for our employees and organization
- The versatility of the features allows you to customize it to your individual needs
- There were some bugs in the beginning, but the support team fixed them promptly
- There are some additional reporting features that would help our organization, and I know the support team is working to implement them
Switched From
Trying to consolidate our technology platforms.
John P.
Verified UserSecurity and Investigations · 11-50 employees
Great software
We love dealing with Novagems, especially [sensitive content hidden] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in.
We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up
- Probably one of the most important things that it lacks is that we cannot really do parking management
- For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate
- You may need to see prior violations in the past but you can't do this
- But, the rest of the app makes up for some of this
Switched From
Their customer support was nonexistent. We needed help setting up the app and they charged for helping us set it up. You are limited to the amount of jobs or licenses as well.
Komal P.
Verified UserSecurity and Investigations · 11-50 employees
Productivity Enhancement
I recently started using the Nova Gems app, and overall, my experience has been quite positive. The app is user-friendly with an intuitive interface that makes navigation seamless. The features are well-organized, allowing me to efficiently manage tasks and track progress of our employees. One of the standout aspects is the robust notification system, which ensures I never miss an important update. Additionally, the customer support has been responsive and helpful whenever I've had questions. While there is always room for improvement, particularly in expanding some functionalities, Nova Gems has significantly enhanced my productivity and organization.
- Excellent Customer service and support and quick Response
- One aspect I liked least about Nova Gems is its occasional lag when switching between different features or updating information
- While the app generally performs well, these occasional delays can be frustrating, especially when I’m trying to quickly manage my tasks
Justus B.
Verified UserSecurity and Investigations · 51-200 employees
Best security scheduling
I love it Makes my life so much easier and scheduling and coordinating
- Love the GPS feature love the scheduling feature love how They accept feedback
- Sometimes the app crashes or the GPS lag sometimes
Switched From
Didn’t have as many options as Novagems does
Milos N.
Verified UserSecurity and Investigations · 11-50 employees
Novagems- Review
Although the features are strong. One room for improvement can be the limited features. Although they do provide customization, the wait time can be long.
- Scheduling and reporting have been a breeze since we have switched to Novagems
- We can make week’s of schedule in advance with simple steps that are like a walk in the park
Scheduling on my phone is almost impossible My app keep sending me some random notifications in the midle of the night and its annoying, i would like to be able to change the sound on the notifications
Rachelle B.
Verified UserFacilities Services · 11-50 employees
RAVA Services review
I absolutely love the Novagem App. It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling
- Employee tracking and scheduling
- I also love being able to call customer service anytime I need help
- [sensitive content hidden] is AMAZING
- The monthly cost
- Because I have so many girls on so many jobs in one day, I usually exceed the limit monthly
Abraham D.
Verified UserSecurity and Investigations · 51-200 employees
Great and Easy app to use
Great and affordable app to schedule and release shifts and track sites
User Friendly Easy to launch Great customer support team Easy/ free unlimited supporting session
- We asked for excel format of schedule reports for next updates
Novagems
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