Ombud
Review of Ombud Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Ombud
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Ombud Features
Customer Reviews
See why people love Ombud
Grace S.
Verified UserComputer Software · 1001-5000 employees
Solid product with high-touch service
We originally chose Ombud because of its solid functionality, modern UI, and excellent customer service. Some other solutions caught up with Ombud and even surpassed some of their functionality during our original contract term, but we decided to renew with Ombud because no one we evaluated offered the same level of service that we need to be successful. We especially appreciate document importing service for users who don't use the product enough to learn how to perform the task themselves, and the admins love getting guidance from our customer success manager to launch the product with new teams and for new use cases. Ombud is also great about sharing roadmap updates and taking customer feedback about new features we'd like to see in the software.
- Our users find the software easy to navigate, and the content management features are excellent
- We can't imagine developing proposals without it now
The system-wide reporting dashboards leave a lot to be desired, but the library does offer some decent querying functionality
Switched From
We never had a successful Qvidian implementation, and the product features were outdated and not user-friendly.
Why they chose it
"Ombud's features and customer service far outstripped the other vendors we considered at the time."
Buster H.
Verified UserTelecommunications · 1001-5000 employees
Product has streamlined our processes, but best part of Ombud is the support staff.
Excellent experience. Ombud staff is like an extension of my own. Application has more than met my needs and the bonus has be the support provided. We were new to using this type of tool having done RFPs and security questionnaires manually before adopting Ombud. Their staff walked us right through implementation and continue to provide excellent engagement day-to-day.
- Workflow and the ability to spread assignments and work load
- Reuse of existing content with the ability to easily nominate and approve new content
- Licensing model fit our business that requires multiple subject matter experts across a broad product portfolio
- Ability to report on how much time in each stage in a summary report
- My understanding this is road mapped
Why they chose it
"Licensing model was flexible and fit better. Biggest difference I felt was the level of engagement during my elongated sales cycle. I spent over a year+ investigating and then justifying the business case internally. From the CEO down I felt they had 100% focus on customer experience. This has proven out even after we purchased and deployed."
Chad M.
Verified UserHealth, Wellness and Fitness · 10000+ employees
Ombud easy to use
Much easier to to my job with Ombud as opposed to other proposals software.
- Ombud is easy to use and pretty intuitive
Importing/Exporting data, graphics needs to be upgraded, become more flexible to accomodate apples to apples transitions
Steven B.
Verified UserTransportation/ Trucking/ Railroad · 5001-10000 employees
Great solution and partner
The overall experience, using the software in addition to the responsive and knowledgeable support, is excellent.
- The simplicity combined with the range of features, particularly collaboration
- I have no dislikes specific to the software
Switched From
Ombud had a superior platform and technology roadmap.
Why they chose it
"Ombud delivered all the features we hoped to gain, and we felt the Ombud team was the best cultural fit to our organization."
Bill S.
Verified UserComputer Software · 5001-10000 employees
Product Review from a Daily User
Overall I am very pleased with the product, and would not ever want to return to the old-fashioned manual methods of populating RFPs and managing versioning. Even my comments in the field directly above are relatively minor in comparison with the work of managing RFPs without a tool like this.
- The ability to support parallel resource collaboration while maintaining versioning is critical and has been (for me) the #1 feature
- Assignment feature and messaging directly from a question are very helpful
- Filtering questions by various criteria for ease of responding, review, and other criteria
- Working in filter mode can be difficult occasionally
- For example, if I'm working on Unanswered questions, and want/need to stop for some reason, Saving the question removes it from the filtered space immediately
- Clearing the filter does not always bring me directly back to the question
- Long RFPs can be difficult, as the screen can only show so much
- I tend to scroll a lot
- Not major issues, but inconvenient at times depending on SLAs
- Also would like to see a way to eliminate older RFPs from the search algorithm
- I understand the design premise to be that utilizing updated master content on a consistent basis will push older responses down in the response returns, but this does not work well in real life
- Maintaining master content and currency is difficult in our particular environment, but I'm sure this is not a rare problem across your customer base
- And people tend not to read closely every response option that is returned, especially when they are similar at a glance
- That's just the way it is, and again I assume it is not unheard of across customers and industries
Switched From
Too proprietary, not a timesaver, just added a different set of administrative issues, not robust. An early attempt to improve on what amounted to a simple search database that was somewhat in vogue for many years (Pragmatech).
Verified Professional
Computer Software · 51-200 employees
Once you use Ombud, you'll never go back to the old way of responding to RFPs
We are not just using Ombud for RFP responses but also for security due diligence documents, informal customer questions, analyst surveys, and more. Because the content can be reused for all of those use cases, it's much easier to collaborate and keep content up to date since it's our centralized source of truth.
- The ability to centralize our content for reuse and streamline collaboration has been a gamechanger
- Between the time saving, improved responses, and higher win rates, RFP responses are no longer met with cringes internally
- The chat/comment functionality could be more robust
- It's not intuitive which is disappointing in a platform that is so easy to use
- My team has found appropriate workarounds but just something to note for teams that are less familiar with the platform
Daniel C.
Verified UserComputer Software · 10000+ employees
Simple to use, minimal ramp and very high value-add
Ombud could write the book on customer success. The support and transparency is the best if ever experienced, and by some measure. Nearly 3 years in to the contract and the quality hasn't slipped once.
- It is simple, effective and very good at what it does
- Time taken to respond to RFP's has been reduced by over 50% for every stakeholder, and there is a soft saving in our ability to surface approved content so our messaging is always up to date
- The crowd-sourcing aspect of content management is excellent
- We're looking forward to generating pro-active tailored proposals to take advantage of the different ways of working that Ombud gives up
- For our needs, there's nothing that inhibits our productivity so there are no omissions that would be worth calling out here
- For example, there are 4 user profiles - some might feel this is limiting but I this simplicity helps me to clearly understand the scope of each profile and design our access policy quickly then move on to things that really matter
- Other needs / wants have been surfaced because Ombud allows us to operate in new ways, so new thinking creates new feature requests
- But Ombud is great at what it does
Christina C.
Verified UserComputer Software · 1001-5000 employees
The Best Proposal Software Available
Verified reviewer
- Choosing and staying with Ombud is a no-brainer
- My first favorite thing is how much time it saves the sales and pre-sales team when we are responding to proposals
- The AI helps us find the best answers to the questions, saving us about 40% of proposal response time, while also making sure our answers are updated, accurate, and persuasive
- My second favorite thing is that the interface is also intuitive and modern, especially compared to their competitors
- And what really makes Ombud an even greater winner for me is their customer support team
- They are the absolute most helpful support team I have ever worked with
- They are timely in their response, and they won't hesitate to jump on a call with me to walk me through an issue (usually a user error issue, not an Ombud issue
- )
- They also provide me with a wealth of ideas on how to use Ombud in new and innovative ways
- My only con is that they don't have a global team, yet
- This doesn't hurt their customer support, but it means they aren't as well known in Europe as some of the other, less innovative proposal software vendors
Loraine L.
Verified UserComputer & Network Security · 1001-5000 employees
Game changer for content collaboration, reuse, and upkeep
We are saving huge amounts of time with Ombud’s content reuse capabilities. Our content is also more organized and searchable than ever before thanks to tagging. Finally, friction during collaboration with other departments/SMEs is reduced significantly thanks to the Tasks feature at the Question level.
- The Show Suggestions feature and subsequent search bar that appears feels like magic compared to the way we used to respond to RFPs
- If you build your Reference content with good key words and give the machine learning a little bit of time, the questions practically answer themselves
- Beyond that, the Search bar and Filter tools are helpful for users who are not as familiar with Reference content, as well as for questions that are more specific and warrant a search of past RFPs
- One co-worker described it as an internal Google, which I have to agree with
- There are occasionally minor bugs that appear when working with the interface (behaviors that you don't expect to happen when you perform an action), but it seems like Ombud is aware of this and making improvements with each new release
- Their Support team is also incredibly responsive
Andrea K.
Verified UserHealth, Wellness and Fitness · 1001-5000 employees
Efficiency and visibility
Overall the Ombud team has been supportive and accommodating during implementation and now on an ongoing basis. My team uses the tool to a high degree and we appreciate the support and the flexibility of the system.
- My team works on a high volume of complex RFPs
- The most appealing, and most widely complimented, feature of Ombud is the collaboration it provides during proposal development as well as proposal library curation
- The system allows multiple users to work simultaneously to develop strategic proposal responses as well as provides visibility and auditability of responses
- The tool works well with various RFP formats as well
There are some areas of improvement relative to searchability and reporting, although nothing that hinders our ability to complete proposals efficiently and timely
Ombud
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