PatientLink Online
Review of PatientLink Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About PatientLink Online
PatientLink Online Screenshots
PatientLink Online Features
PatientLink Online Integrations
Customer Reviews
See why people love PatientLink Online
Mandy D.
Verified UserHealth, Wellness and Fitness · 51-200 employees
Excellent Patient Link Experience
I have always had an excellent overall experience with patient link. [sensitive content hidden] have been awesome to work with.
- There's multiple features about this product that I like
- Patient management, along with patient screening questionnaires, pre-visit health history and past medical history documentation, immunization history / status
- Additional cost when requesting additional PDF chart attachments
- We need the ability to push patient reported immunization status's to the immunization records in the EHR
- Ability to view chart attachment's as a PDF and not a 'TIFF' file
Why they chose it
"Continuous positive working relationship over the years."
Hope P.
Verified UserMedical Practice · 51-200 employees
Patient communication
Verified reviewer
Pre-registrationappointment reminders via email, sms, and voice option to generate mass communication with anyone
- Upload a document for mass communication; I wish there were a way to pull a report from PatientLink Dashboard
- The payment feature turned off due to a slow process which caused a duplicate charge
Switched From
Relatient support staff did not fix issues promptly; we worked off three different systems and now have one. It made sense to combine Appointment Reminders because the system sends pre-check-ins via email and text. And appointment reminders via email, SMS, and voice. PatientLink knows of issues before staff, and issues get resolved quickly. The staff is very personable.
Why they chose it
"Able to customize patient medical forms and flows into EHR without holding an encounter. PatientLink, if the physician wants to add, they usually can have developers change, update or create new add-ons. They're not limited like other vendors we worked with in the past."
Jennifer T.
Verified UserMedical Practice · 11-50 employees
patient link online
Very frustrating in the beginning. Has gotten better with time.
- Transfer of patient entered information into the EMR
- Ease of check in process
- Failure of patient entered information to be transferred to EMR
- Often the patient will complete the lengthy check in process, only to find the information was not saved
Lynn S.
Verified UserHospital & Health Care · 2-10 employees
PatientLink -thumbs up
Verified reviewer
- Two stand out features that set PatientLink apart from their competition:1- the ability for a patient to fill out a form electronically and the data entered by the patient can be imported into their electronic health record (EHR) as discrete data
- This allows the staff to confirm the accuracy of the data imported with the patient without the staff having to manually enter the patients answers into the chart
- 2-the ability to send a patient link document at point of care to the patients phone
- Super helpful with a consent form that needs to be signed before the patient can be seen
- From a web page the provider can select the form(s) they need the patient to fill out, email it directly to the patients personal email
- The patient can easily open, sign and submit the form directly to their chart in the EHR
- Patient appointment time is not delayed and the staff does not have the added task of scanning and indexing a paper consent into the patients chart
- Any changes to a custom form have to be done by PatientLink
- There is a cost associated with each change and how quickly the change can be made is dependent on PatientLink's current backlog ,
Jason H.
Verified UserMedical Practice · 51-200 employees
PatientLink Software Review
I have worked with several software vendors over my career and this company by far has been the best to work with. They push the limits and make the process so easy on our end. I can't say enough good things about PatientLink.
- Excellent customer service and customization capabilities
- As well as amazing communication from the sales, development, and customer support team
- I honestly don't have any cons while using this product so far
- Anytime we have a flaw or enhancement request they fix it or make it happen
Amanda H.
Verified UserMedical Practice · 51-200 employees
Patient Link Review
Patient Link has been receptive to changes and modifications as we have been using the product.
- Patient link has allowed us to save time and supplies by patients submitting their medical history, demographics etc in a format that is easily applied into our electronic health records
- This allows for the patient selections to be included, reducing entry errors
- Integration and use is very easy
- The only change I would make is that when the patient schedules the appointment, they would receive the link via email or text at that time
Why they chose it
"PatientLink allowed for discrete data to flow into our EHR product. Not just a PDF upload."
Ema O.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Great Company to Work with
Verified reviewer
- Their customer support is unmatched
- If you want the software to have a function, they make it happen and usually pretty quickly
- They value their customers and users
- Nothing, everything has been great
- Set up was time consuming but that is to be expected when you have the level of customization that they allow
Switched From
Ease of use, cost, customer support
Tracy L.
Verified UserHealth, Wellness and Fitness · 51-200 employees
Patient Link Review
Excellent customer service. Extremely helpful technical staff.
- Ease of use for our patient population
- Pulls directly into our computer system
- Occasionally the form is corrupted and patient has to complete in the office
Francisco M.
Verified UserHospital & Health Care · 1001-5000 employees
Long time PatientLink user
Verified reviewer
PatientLink has been a willing partner in helping us find solutions to unique problems
- Continue to build out the integration opportunities
Why they chose it
"Cost"
Ann B.
Verified UserMedical Practice · 11-50 employees
Patient Link Visit Assistance
Verified reviewer
Patient Link allows patients the ability to complete forms prior to the visit and that makes the visit that much easier in the office
- At times the patients do not get all the forms completed
PatientLink Online
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This is very useful service. The company presents itself in a very professional manner.
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