Paubox Email Suite
Review of Paubox Email Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Paubox Email Suite
Paubox Email Suite Screenshots
Paubox Email Suite Features
Customer Reviews
See why people love Paubox Email Suite
Beau M.
Verified UserPrimary/ Secondary Education · 1001-5000 employees
Seamless encryption for email that doesn't rely on trained users to use it
Excellent seamless email encryption that doesn't require a heavy training component to teach people when and how to use it.
I like the fact that it is always on, and I don't have to teach anyone how to encrypt emails, or when to encrypt emails
- I wish it had a feature to expire or recall an email that was sent by mistake
Switched From
Virtru was expensive, and required training to use.
Jason S.
Verified UserHospital & Health Care · 201-500 employees
Set IT & Forget It Encryption
With Paubox, we have been able to get our email encryption compliance to 100% with very minimal IT effort and no effort at all from the end-users. Using this system has eliminated many man-hours of looking through email logs to see if users were encrypting messages with PHI. Not having to dig through logs has made our weekly Compliance Meetings much more productive.
- The Paubox solution is simple for the IT staff to administer, and it is completely transparent as far as the end-users are concerned
- This solution is HITRUST certified, which makes our Compliance Officer very happy
- :) We get a weekly report to show us how many emails are being processed through the system and quick insight into any issues
- The dashboard and reporting are very basic, but that could be because we only purchased the Encryption piece
- Things might be different with the other modules installed
- To be honest, there isn't much that I would change about this system
- It is simple, and works well
Switched From
The Barracuda SPAM Firewall had some built in logic to find PHI in e-mails, but it was never very successful. To address this, we setup keywords to trigger the encryption process. Unfortunately, this workaround means the end-user needs to remember to type in the keyword. When the recipient would get the e-mail, they had to log into a portal to retrieve the communication. If they replied, the response would be in a portal that we would have to log into to retrieve. This kept the encrypted messages out of our e-mail system and difficult to find/reference later on. Inbound e-mails through the Barracuda portal never made it to our E-mail archiving system.
Why they chose it
"We chose Paubox over ZixMail and Barracuda for the simplicity of the system. This system just works without relying on the end-user to perform some task."
Kelly B.
Verified UserMental Health Care · Self-Employed
Secure and HIPAA compliant email encryption
I am required to utilize HIPAA compliant communication for my mental health private practice and this service ensured compliance with end-to-end encryption.
The customer service was excellent during my free trial and the instructions for set-up were easy to follow, even with limited tech knowledge
- The primary downside was the cost associated with the email encryption service
- It was too expensive for me as a single account user
Cheryl H.
Verified UserHospital & Health Care · 201-500 employees
Love my Paubox!
Paubox has been invaluable for Trinity. We desperately needed HIPAA compliant e-mail and Paubox filled that void. Our initial team, [SENSITIVE CONTENT HIDDEN], we WONDERFUL! They were always available in help, pricing, and customer service.
- When researching different HIPAA compliant software companies, we elected to go with Paubox, even though they weren't the least expensive
- Two reasons mainly effected our decision
- The first was it was not necessary to go through a third party (i
- e
- Secure Mail, etc) for our clients and residents to receive our e-mail
- The second was the customer service and set-up
- The set-up team was wonderful and continued that support through out the entire process from start to finish
- We still have wonderful customer service reps
- Very little actually
- As stated above, the team and ease more than make up for the few additional dollars we spend
Why they chose it
"Third party logins were not required and the ease of use for our residents and staff. The customer service was the bomb!!!"
Tony C.
Verified UserHospital & Health Care · 501-1000 employees
Excellent Technology!
It has been better than expected.
- The best thing about Paubox has been the ease of deployment, the customer service team was very easy to work with, they are very knowledgable and willing to transfer knowledge to me and my staff
- To continue, the ongoing support is great as well, they always follow up and ensure everything is correct before closing the ticket
- They technology, or implementation of technology i think sets Paubox apart from the others
- The nearly seamless implementation has been wonderful for users and our partners and customers alike
Nothing really, Paubox has listened to our needs and has added, or began roadmapping additional features
Why they chose it
"Their billing model allowed for specific users, rather than "all users" which allowed me to control the cost."
Carly B.
Verified UserMental Health Care · Self-Employed
Best out there!
Once you have Paubox services setup, there is nothing else you have to do for emails to be HIPAA compliant. As the saying goes....set it and forget it! Customer support is amazing. They respond quickly and answer any questions thoroughly.
- The simplicity of the encryption
- There is no login or having to have an account for emails to be encrypted and its HIPAA compliant
- The cost of using Paubox is higher than others
Why they chose it
"The seamless encryption that is HIPAA compliant and allows those receiving the email to open the email without having to login to a secure site. It's well worth the higher cost of other alternatives."
Dave L.
Verified UserHospital & Health Care · 501-1000 employees
Paubox works hard to make it seem easy for your company
Fantastic. The team is super helpful and professional and the product is brilliant. I dare you to compare to other options available currently.
- Easy to setup and easy to use - it's essentially blind to your employees, so no one can forget to use it like with Microsoft's approach
- That makes being 100% compliant within your corporate domain very easy
- I have one tiny issue: the admin UI is very flat, albeit totally functional and useful
- I just somehow want it to look better
- Subjective
Why they chose it
"Cost, features, performance, compliance. Also being HiTrust certified made all the difference in closing the deal."
Phillip R.
Verified UserMedical Practice · 11-50 employees
Full Email Encryption
Verified reviewer
- This service does full end to end encryption
- It's hippa compliant
- You don't need to add a special word to the subject of an email, or use an outlook plugin or browser extension
- You also don't need to worry about that one employee who never listens and forgets to encrypt emails as having personal information
- This email service provider can work with your existing email provider or they can do it all for you, they take care of guaranteeing full end to end email encryption
- We now encrypt 100% of our emails
- The end user does not have to log into a special web portal, they view our emails as they do everyone else's
- The best money we've spent in years
- The price is a little high
- For us though it's well worth it
Verified Professional
Mental Health Care · Self-Employed
Seamless integration with GSuite, great support
PauBox provides me end-to-end send and receive HIPAA-compliant encryption of my email for my mental health therapy practice!
- The pre-written and personally emailed instructions to configure my domain to utilize PauBox were step-by-step accurate and easy to follow, despite being complex
- The clear instructions and excellent customer service when I had specific questions made deployment of this software in my domain a cinch
- No cons
- It is excellent
- There are many complicated steps to configure your domain, but PauBox makes that easy
Why they chose it
"PauBox was highest recommended in the therapist community."
Verified Professional
Information Technology and Services · 11-50 employees
Paubox meets our needs
We've been able to manage our HIPAA compliant email needs.
- Paubox integrates with our existing software well and satisfies our needs
There are definitely features we do not use because the scope of the integration would be too much
Paubox Email Suite
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