Paysafe
Review of Paysafe Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Paysafe
Paysafe Screenshots
Paysafe Features
Paysafe Integrations
Customer Reviews
See why people love Paysafe
Tailone Taylor C.
Verified UserInternet · 2-10 employees
Paysafe review
I use Paysafe wallets to access funds from my forex trading brokers. I also use it to accept payment from some international clients.
- Account opening is easy and its easy to make payments online
- Funds are transfered instantly
- The phone apps also makes it convinient to use Paysafe wallets
- Paysafe wallets (Netteler and Skrill) are not accepted by big retailers like Amazon and Ali Baba
- Also, Skrill charges are too high
- Verification of Skrill and Neteller can also be a challenge and the accounts can be disabled any time
- The Skrill and Neteller MasterCards are not available to account holders in other countries
Rebecca W.
Verified UserPerforming Arts · 11-50 employees
Paysafe, competitive rates, poor integration
As the only payment merchant option with the studio management software (Jack Rabbit), we thought the rate negotiation would be nonexistent, but they were competitive with their rates to justify the system switch. However, integration with another application (Jotform) was horrible. Lots of missing data about payments in Jotform reporting and requiring a reconciliation detective to complete everyday accounting between the application and payment merchant. Neither side would assist with the technical issues and just placed blame on the other.
- As the only payment merchant option with the studio management software (Jack Rabbit), we thought the rate negotiation would be nonexistent, but they were competitive with their rates to justify the system switch
- Backend office is fairly easy to navigate
- Integration with another application (Jotform) was horrible
- Lots of missing data about payments in Jotform reporting and requiring a reconciliation detective to complete everyday accounting between the application and payment merchant
- Neither side would assist with the technical issues and just placed blame on the other
Verified Professional
Consumer Goods · 2-10 employees
Waste your time and loose money!
I give pay safe and national bankcard an F- for poor customer service, F- for pricing. and I do not recommend this company unless you enjoy being transferred and never having your merchant issues resolved.
- The only thing, the online platform is easy and convenient
- The customer service reps do not know their product or how to resolve merchant issues quickly and effectively
- I've never had a successful conversation when calling customer service
Switched From
wanted to offer a swiper/invoice feature. now ive decided to use pay pal business online.
Verified Professional
Marketing and Advertising · Self-Employed
Great tool to receive payments and purchase online
Good payment processing tool that is really good to use. I recommend it.
- Make it easy to get payments from customers and also to purchase things
- It's quite smooth and easy to use
- User interface could be more modern and smooth
Charleen H.
Verified UserWholesale · 2-10 employees
Bad Service
I was cordially invited by the sales, [sensitive content hidden] , to open a merchant account at Paysafe, also called for Learders Merchant Services in April. However, after I read some reviews, I called and emailed [sensitive content hidden] to cancell my application. He told me my account was approved. And he confiremd that they would provide good services and transfer the money within 24 hours. However, here were what happened. After we started using their service on May 1st, our money was hold for a month till I made mutiple calls, emails, and finally placed a complaint to Better Business Bureau. Finally, their director, [sensitive content hidden] , at Risk Mgt team emailed. They hold the money because they doubted our business ligitmacy. OMG! Does not their Underwrtting dept should have checked our business history before they approved our account? They also said they found there were mutiple payments on a same card. We are running wholesale business. We cannot control how often the resellers will buy and what card they will use. I called [sensitive content hidden] to find what was going on. He did not answer and reply. And I emailed few times to the Risk Mgt to follow up the status, no one replied. Till I filed complain to the Better Business Bureau. [sensitive content hidden] replied they would make decision on the May 30th. However, it did not happen either till I called few times on the 31st. [sensitive content hidden] said it was too late to transfer the money. It would take 48 hours to process. So I am waiting. However, do not be next victim.
- I do not see any value of Paysafe
- Search for their reviews before you consider to use it
- Bad service and the untrusftul business integrity
Martin B.
Verified UserInformation Technology and Services · 11-50 employees
Used for Yeat
Verified reviewer
Its tough to say Pros, however we used them for years because we didnt want to take the time to switch to a company that cared
- We used Paysafe for years
- As you have read, they have the WORST customer service
- No one ever answers the phone and are only available by email, not answering for days
- At one point they stopped depositing ACH for 3 months with NO NOTICE just because the depositing account had not been changed or updated in so long
- Why would it change
- Its amazing when you really dig into your bill how they deceive you vs what they say they charge and what you pay when you add all 30 plus fees
Switched From
Service
Reuven D.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Don't get even close to these guys!
I signed up with PaySafe for processing our credit card sales back in March 2019. By end of May 2019 I decided to move to a different card processing provider mainly due to the high cost (processing rate + multiple flat monthly fees). I signed a termination form they sent me and asked to discontinue all services. Nevertheless, to this date (7 months later) I keep getting statements from them with the monthly fees ($77.89 per month). I called customer service ~10 times asking them to remove us from all services but it still didn't happen. I had to ask my bank to reject all payments from them which they did, but after a while they came back using a different name. Apart from being annoying and time consuming, these unpaid false statements can damage your credit score. Do everything you can to avoid these guys!!!
- I could not find anything worth recommending
- Expensive, poor user interface, does not provide the required functionality
Renae J.
Verified UserRetail · 2-10 employees
RUN FROM PAYSAFE!
They seriously SUCK! Refer to above 1000 words. PS, After being on hold for 25+ minutes, the technical support guy never could even FIND my account by my merchant number. Finally, the receptionist was able to walk me through logging in. I wish I'd never heard of Clover because that led me to Paysafe.
- NOT A SINGLE THING GOOD ABOUT PAYSAFE
- NOTHING redeemable about Paysafe
- First of all, you sign up with Clover, only find out you've been passed around like a hot potato to six different companies
- All charging you more than their competitors
- You finally get a flippin' statement, and if you have a question or concern, GOOD FRIGGIN' LUCK getting someone to help you
- Repeated calls and lies and high turnover of staff will have you hanging for over a month just trying to get a legit answer
- I haven't even been able to get into my dashboard to see my statements
- Main reason I can't get an answer from these people is because they can't keep someone in the office long enough to remember what they were supposed to be doing for you
- Unanswered emails and voice mail boxes full
- On the phone right now with them on hold being passed around because they can't even find my company with the merchant number
- There is NOTHING I would like to stay with Paysafe for
- I'd pay the extra $100 they promised to save me on better customer service elsewere
- IT'S NOT WORTH IT
Switched From
Because I was unaware of how good I had it with Epay Data! Epay Data is WAYYYYYYYYY better than this Paysafe CRAP!
Fernando B.
Verified UserMedical Practice · 2-10 employees
Beware... This company steals your money.
Terrible experience!... Beware of this deceiving company. I had to deal with [SENSITIVE CONTENT], the guy did not even know the terms of the contract, could not explain properly the terms of it. I cancelled the account however I was charge for services never received!... My company did not even receive the credit card processor!...
- Never received a credit card processor but still they charged me $196
- Beware of this company, especially of [SENSITIVE CONTENT]
- The guy charged for a service we never received
- We did not even received the credit card processor
Katrina S.
Verified UserHospital & Health Care · Self-Employed
Totally scammm!
Nothing its USELESS , SCAM, THEFT And the CUSTOMER SERVICE ARE VERY LOUSY IN RESPONDING THEY R NOT HELPFUL TOTALLY USELESS AND THEY TAKE UR MONEY! ITS NOT WORTH PROMOTING ITS VERY MUCH EXPENSIVE!
Nothing ITS USELESS , SCAM, THEFT AND THE CUSTOMER SERVICE ARE VERY LOUSY IN RESPONDING THEY R NOT HELPFUL TOTALLY USELESS AND THEY TAKE UR MONEY
- Nothing
- iTS A SCAM NOT WORTH PROMOTING its VERY MUCH EXPENSIVE
Paysafe
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.