Players 1st
Review of Players 1st Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Players 1st
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Players 1st Features
Players 1st Integrations
Customer Reviews
See why people love Players 1st
Jim B.
Verified UserHospitality · 11-50 employees
University golf course review
Great information and a very helpful staff.
- It opens the door for the conversation on expectations regarding who you are as a facility and why
- If you can control that narrative, you will have the ability to influence expectations and keep customers happier - even if they aren't going to be your everyday customer
- They sift through the responses you get on your surveys and help you to prioritize your responses
- Nothing - it's an extremely valuable business tool
Why they chose it
"Troon recommendation for our survey solution"
Alex T.
Verified UserHospitality · 51-200 employees
Good product for Clubs
I am quite happy with the format. I believe the system is simple and simplifies processes.
- Format
- Up to date data and easiness to set up presentations
- Log in format and time it takes to understand graphs
Why they chose it
"Troon recommendation and other references"
Tom S.
Verified UserSports · 51-200 employees
Not the right survey for public golf?
In general, I believe that Players 1st isn't the right fit for public/daily fee golf. 90%+ of our guests are NOT taking the survey. I think it is dangerous for a business to make business changing decisions based on results from such a small sample of their guests. Quantifying it with an NPS essentially distracts the businesses leadership to focus on the minority, which could be argued is a statistical an outlier. I think quantifying with NPS rated at 9+ places way too much emphasis a fraction of our guests.
- I like the dashboard site
- To be able to aggregate all the results, dig in to it to see common themes/answers/words over time is helpful
- Perhaps Players 1st is an applicable platform for corporate business, but I don't think it is the right fit for public golf
- 1) Players 1st survey is WAY too long of a survey for golf
- Guests even comment about it but there isn't a way to shorten the survey to one that is adequate for golf
- Why can't it be one question with optional follow-up questions
- 2) It's ridiculous that guests can provide feedback anonymously
- For this survey I'm taking right now, my contact has been required
- Why can't that be the case for our guests
- Requiring that places some responsibility/ownership on the guest for their comment
- Many times, I would like to address their feedback but without their email, we are just a punching bag
- Similarly, there are times the guest is actually flat wrong or at least can be recovered or expectations reframed
- But without the info we just sit and watch our NPS suffer
- (Ex: player rates us a 5 NPS and they played at 4:30pm on a Saturday in February and are complaining about not finishing in 3hrs
- That expectation needs reset, and it shouldn't count against us in NPS) 3) There are some people who simply believe that "nothing can be a perfect 10
- " Similarly, the nature of our property being a public facility brings with it a completely different customer outlook
- (re: taxpayers are more critical/prone to complain about public workers/parks/roads/etc
- ) For those reasons I think 9+ is not accurate to identify our true promoters here
- 4) Only golfers with emails on the tee sheet get the survey link
- However, golfer behavior globally is one person books the time for all 4 players
- Thus, only one email is on the tee sheet
- Collecting the email at the counter for all the players simply doesn't work, clogs up the check-in process for everyone and in fact pisses off the guests more, which will likely lead to a bad survey
- 5) There is no way to administer the survey in our restaurant
- When's the last time you gave your email to at a restaurant that doesn't take reservations
- Our restaurant is open to the public and roughly 85% of our traffic are non-golfers, yet they can't get the survey
Kris S.
Verified UserHospitality · 10000+ employees
Love our Players 1st Usage
Players 1st is a great partner and we are doing more with them then we ever have
- We like the automation Players 1st provides with getting real time customer feedback
- Many of our operators are digging in to each review to "win their battles" one at a time
- We do like the benchmarking both within our own company and amongst the industry
- I have been told by operators they wish to have a way to reply directly to Anounomous reviews
- maybe do what UBER does and mask the email somehow
Why they chose it
"Customization. Integration with EZLinks, its at the right pricepoint and has benchmarking to measure against a good population of courses"
Scott A.
Verified UserHospitality · 11-50 employees
Seeing Results
Verified reviewer
- Ease of use
- The automatic setup to send to our golfers saves us valuable time
- Not to mention compiling all the results
- A suggestion
- the comment feedback from our golfers is valuable and is best shared with our department heads
- However, exporting a report with the comments is not possible
- Or if it is, how to do that is not obvious
Players 1st
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