PocketSuite
Review of PocketSuite Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About PocketSuite
PocketSuite Screenshots
PocketSuite Features
PocketSuite Integrations
Customer Reviews
See why people love PocketSuite
Adriana H.
Verified UserIt is very useful for programming the daily activities of the organization.
I did not get any benefit directly, I had the opportunity to see its operation by a primary state residing in the United States, and I explain what it is and what is useful despite being so easy to use.
It allows you to work as a team from the app, you can send scheduled messages, schedule payments and even contact employees and customers as assignment of activities
It is not an app available for all countries in the world, which is a great disadvantage, because despite being so simple in Venezuela would be very useful to process customer payments and control them
Erika B.
Verified UserAlternative Medicine · Self-Employed
#1 Platform - Easily the Top Choice for running a self employed or small (or large) business!
Overall it’s awesome!! As a Licensed Massage Therapist it has literally everything I need to manage my book of business, scheduling appointments, invoices, payment, customer communication, and countless other features for running my business. As I was finishing massage school PocketSuite was by far the most highly recommended platform to use by my instructors and other professionals in the industry. It can be easily and seamlessly accessed on either a desktop or mobile device, it’s simple and straightforward on the client facing end, and really is just the whole package for just about any self-employed kind of business. I know there are numerous other platforms available but I am super loyal to PocketSuite due to their excellent customer service, flexible functionality, and level of respect and trustworthiness in my industry! Highly highly recommend!
- It does everything
- Calendar, scheduling, CRM, marketing, forms, and I’m sure a bunch more that I haven’t discovered yet
- My favorite “Pro” is that their customer service is absolutely 5-Star
- Pocketsuite has a TON of options and functionality features and the customer service team is amazing with fast response time, guidance, communication, and support
- My only “Con” isn’t actually anything negative about PocketSuite itself, it’s just that it’s overwhelming to set-up
- Pocketsuite knows that though and offers a multitude of options for direction, support, guidance, “how-to” videos, Q & A, and even 1:1 virtual meeting sessions you can schedule
- I believe there are also certain features that you can request that they do the set-up for you, but I haven’t made it that far yet to know for sure
Why they chose it
"Best overall performance and functionality, lower costs and fees, best reputation and highest recommended in my industry!"
Verified Professional
Consumer Goods · 2-10 employees
Don't purchase Pocketsuite. Customer service AWFUL!
I lost over $1000 job toady because I couldn't get my customers information because they have bad software combined with awful service or no service.
- Nothing it should be called No service Pocketsuite
- Customer service in awful and they what you to do everything online
Ian R.
Verified UserSports · 2-10 employees
The go-to app for small/medium business owners
Amazing! Their customer service is extremely prompt and ready to resolve any issues. I would recommend them to anyone I work with.
- For the price you pay you get a lot of features
- It's extremely mobile-friendly, highly customizable, and extremely intuitive
- For me, it's the go-to app for any small/medium business owner who wants to run their business from their phone
- Doesn't yet offer integrations with other softwares
Switched From
PocketSuite is a cheap way to combine all your critical functions together.
Why they chose it
"It was a lot cheaper with the same if not better features."
Dave "The Shef" S.
Verified UserPocketsuite is a MUST for any solo-preneur or small business owner!
Pocketsuite is like having a personal assistant in my pocket. Whether it is for processing cards, scheduling appointments, or communicating with clients...I love this product!
- I love the ability to automate a huge chunk of the communication with my clients via text
- (or email if they prefer)
- The credit card rate is very competitive
- They templates feature makes it so simple to follow up, send reminder messages, and so much more
- Their support is amazing
- Very responsive to texts
- I'm new to the premium side after using the software at the free level for a few months
- Still learning new capabilities and ideas
Angelene C.
Verified UserReal Estate · 51-200 employees
Worst company ever
Worst company ever. Their service is terrible as are their ethics
- Nothing it was worthless without payments
- Don’t do it
- I followed all the rules as any reputable business
- I was blackballed because of some algorithm (as they claim) they refunded a client money for a service I performed and was paid
- They gave me excuses and basically told me to go away
- I asked for a discounted rate since I was denied what I paid for and they disabled my account
- I cannot contact some of the clients who booked through there
- They cost me money and now are messing with productivity
- WORST COMPANY EVER don’t waste your time
Joshua V.
Verified UserAutomotive · 2-10 employees
Awesome Platform
This platform is great! I love how easy it is to schedule my customers and how it keeps all their info.
- Easy to use, keeps my customers info in one place
- Every once in a while i get logged out for no reason
Verified Professional
Construction · Self-Employed
Terrible
They have a verification setting without really telling you that being denied accepting payments on their service is actually an option. They take your money for accepting payments through their software before they can actually deliver on what they promise. Seems kinda shady to me and I will definitely be contacting the BBB
- I initially liked the software
- but they charged my card twice but for some reason can't find the second charge on their end
- even though its in their account and not mine
- Customer service and wait times
- very slow verifying you
- Duplicate payment taken out of my account
- Not delivering on services promised
Verified Professional
Restaurants · 201-500 employees
Great organizer and perfect way to keep in contact with your clients
Restaurants
- PocketSuite allows you to schedule appointments and keep track of payments, all in one place
- It is the perfect app to use for a small business
- There can be issues with the payment process
- Money can be withheld until the verification process is complete
- If left incomplete or if unsatisfactory, the money is returned to the clients
Dunia M.
Verified UserComputer Software · 11-50 employees
I've had an okay experience with it so far
Overall, my experience was okay. I don't like that I keep having to sign in over and over again every time I get in.
No monthly fee for payments Pretty good customer service Mobile app availablility is awesome
- Have to keep signing in over and over again
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